Good afternoon, I'm trying to export a file. I’ve been trying to over a month now. I’ve reached out for a tech call and still I didn't get an answer. Hoping I'm able to reach someone regarding about this problem.
Question
Export Files
Hi
Our support team replied to your first email about not being able to print out a document on March 18th on ticket #1799114. Did you not receive it? Can you try checking your spam/junk folder just incase it landed there by mistake?
For peace of mind, I can share the email reply from support here:
“Thank you for contacting Figma Support!
We apologize for the delay in getting back to you here, and appreciate your patience as our team has been working to address our backlog of support requests.
I understand you're having trouble printing a document and would like technical assistance via a call. To clarify, our team does not offer live calls at this time, but we're happy to keep troubleshooting with you here.
To get this troubleshooting process started, can you provide a brief overview of the steps you are taking, and any unexpected behavior you are running into? If possible, we appreciate any screenshots or video examples that can help provide valuable context.
Can you also please grant view access to the impacted file by sharing it with support-share@figma.com. This will not impact your billing and will allow our Support and Engineering teams to reproduce the issue and investigate further. You can find more information on how to share a file in this Help Center article.
I look forward to hearing back from you!”
That said, we’ve also received your most recent email from today on ticket #1821400. Someone from support should get in touch again soon, but please do let us know if you continue to not receive our emails.
Hello, I never received anything on the 18th of March. I would greatly appreciate it if you could go on a tech call with me. I've tried to go through Figma support to guide me through to export the file, and it wouldn't work whatsoever. I used ChatGPT, still nothing.
Hi
As mentioned above, our team does not offer tech support calls at this time, but they’re happy to keep troubleshooting with you via email. With a few more details, I can help get you connected with support.
Again, to get the troubleshooting process started, can you provide a brief overview of the steps you are currently taking in your attempts export and call out any unexpected behavior you are running into? If possible, we screenshots or a video example can help provide valuable context.
Could you also provide a URL link to your file and grant view access to the impacted file by sharing it with support-share@figma.com? This will not impact your billing and will allow our Support and Engineering teams to reproduce the issue and investigate further. You can find more information on how to share a file in this Help Center article.
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