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i have another figma acount : (redacted by the moderator due to PII) which i know the figma password, but im unale to log in as that email adress is no longer in use, therefore i cant get the authentication code figma asks for. please contact me through (redacted by the moderator due to PII) ​​​​​​​ on how i can resolve this

I’ve burned through all my credits for the month… but now I can’t see how much each prompt is using anymore. I need to see the credits that would have been used if we weren’t in this trial period where I’m beyond the monthly max.Without that, I don’t know how much more credits I may need.

I have a problem. Last month, I was mistakenly charged for an extra seat. I removed it, but I was billed again. I don't need six seats; I want to pay for five. Please issue me a new bill for five seats. Remove any random options that could have arisen due to someone's mistake and would have resulted in a price higher than five seats. This is extremely urgent; please attend to my request as soon as possible.

Hey All I’m learning Figma to build my companies website and seem to be having issues 1. in Figma and 2. when importing to webflow.  Seems like my NavBar menu is stuck down and won’t go up either in Figma or in webflow and I know there is a linking issue but can’t seem how to fix it. Any help would be great!

I recently encountered this error message, and even after selecting “Open in Recovery Mode,” the same pop-up continues to appear. I’m unable to open the file and need an immediate solution, as I have a client meeting tonight.

I have made multiple attempts to cancel my subscription(s) and close my account, yet I continue to be charged. This is unacceptable.Please immediately close my account, cancel all subscriptions, and confirm that no further billing will occur.The most recent charge (Invoice ID: in_1Sn2aIIvcqWR3dFDv0VzBtP3) was minor as it was monthly; however, I was previously charged for an annual Pro subscription that I did not authorize or intend to purchase and have been unable to cancel. I am also being charged for a monthly subscription at the same time, which should not be happening.

Hello, I have a problem with emojis. It’s impossible to add them in project.I’m on Windows 10 and I use the desktop app. When I open the emojis window, whatever the one I select, it does not appear in my frame or layer’s title.How can I fix this ?

bonjourje ne peux plus utiliser Figma il y a eu un bug j’ai pris le forfait mensuelle a 20€ et je ne peux plus faire de demande a Figma pour modifier mon site je peux plus l’utiliser je comprend pas pourquoi merci de régler le problème c’est très important 

I’ve been designing data tables using components and variants. My setup is as such: Cell component is nested in a Row component, Row component is nested in a Table Component. Cell component has a text property and 2 variants for mobile/desktop. Row component has 2 variants for mobile/desktop. When I change the row component to the “desktop” variant, which also switches the Cell component to its “desktop” variant, the text property gets reset by to its default, and I have to key in all the Cell text again. Is there any way to avoid this? Thanks!

Sono docente accademica, avevo un account accademico e ora mi è stato tolto, ho provato anche a collegarlo con l’email accademica: (redacted by the moderator due to PII)Potete sbloccarlo, ho ripetutamente inviato richiesta, grazie. 

I recently submitted a question / request for some support regarding plans and billing changes, and the contact form on the main figma page doesn’t provide any confirmation if form submission has be succesful / failed - all things considered I’d expect Figma to have pretty good UX, but this doesn’t work for me…Same on multiple browsers/devices.

Have paid for a professional plan that is active but the Team says our Education Plan has expired and has locked the team  files. Attaching screenshots below. Need assistance.Shows our active Paid Professional PlanOut team reflects both the expired Education Plan and the active Professional Plan. 

Помогите пожалуйста, после обновления перестали работать доп кнопки на мышке, в других программах работают, а в фигме нет. Что в десктопной версии что в веб версии. На боковые кнопки мышки назначены стандартные кнопки такие как: ctrl, alt, shift.

One user wasn’t removed from our account before billing, and the charge has already gone through. The user is now removedIs a refund possible in this case?

I’ve started using Figma and realised the “Zoom to selection” shortcut (Shift+2) does not work. I checked the assigned shortcut and it is correct, but it does not work on my PC. I’ve contacted support and the chatbot concluded it is an Opera browser issue, which is clearny not, as the same happens in Chrome. I do not have active extensions on those browsers that could block the action. And I use Windows with QWERTY keyboard. Is there anything to be done to fix this issue?

I have an educational account. I am using Figma Make IA for rapid prototyping so that, starting in the second half of February, my students can use Figma to recreate the presentation and visualisation aspects (with the creation of components, layout, etc.) of a mobile + web app. I am quickly running out of IA credit. How can I get more IA credits?Thank you very much and best regards.

I can't go back to a specific point in time or restore.When I restore to a previously saved location, Safe Mode pops up. After confirming and going to the restore point, it takes a long time to load and then asks me to refresh. When I restore again, Safe Mode pops up and the above message repeats.I need to restore. Please help!

I’m trying to build a coverflow carousel like the one in this community file:  Though I’ve copied over step by step and same prototype settings, I’m unable to interact with it like above (i,e., it doesn’t slide with the cursor; it just smart animates into the next screen). The only difference is that the community file contains only an image within the frame, while I have primarily text in auto layout. How can I correct it? 

Hi,I recently had a paid for individual account through a work email domain that I no longer have access to in order to cancel the recurring subscription.I can’t recall whether the email was [redacted by forum admin/moderator to remove PII] or [redacted by forum admin/moderator to remove PII], however, I no longer work there and can’t access it.The account I’m currently reaching out with is a free account, but I don’t know what to do from here to get the subscription cancelled. 

I wanted to remove the Education plan from my account and change it to the starter plan but was unsure what the steps were to do that.

I subscribed to the Professional plan with monthly billing, based on the information provided during signup. However, after giving edit access to a few collaborators, I was charged additional full seat fees for each person added.What surprised me is that simply granting edit access to files automatically added those users as paid team members and charged the full seat amount. This behavior was not clearly communicated when I subscribed, nor was it obvious on the plan details or pricing pages that every editor added would incur a full seat charge.Because this information wasn’t clearly disclosed upfront, the charges came as an unexpected surprise. I would really appreciate: Clarification on where this behavior is documented clearly on the Figma website Insight from other users who may have faced a similar issue Guidance from the Figma team on how this is intended to work and whether there’s any resolution for cases like this I’m a long-time and everyday Figma user, and I genuinely l

I've set up Code Connect CLI in Figma to create mappings between Figma components and my component library. The mapping works correctly when accessed through the local MCP server - I can retrieve all the component mapping information as expected. However, when I switch to using the remote MCP server, the same request returns only an empty object {} instead of the mapping data.

Hi Figma Support,I’m on a paid plan with a Full seat, but Figma Make chat is not usable. The Make editor loads, however the AI chat panel won’t load properly and the Send button stays disabled/greyed out, with no visible in-app error message. This blocked my workflow and I couldn’t deliver my work on time, which caused significant disruption.What I’m seeing Figma Make file opens normally (editor loads, multiplayer connects). Make chat panel doesn’t load (or appears stuck), and Send is disabled even when typing. No actionable UI warning is shown. Steps to reproduce Open a Figma Make file: [paste Make file URL here] Open the Make chat panel Type any prompt Observe: Send button remains disabled / chat doesn’t load Expected result Chat panel loads and I can submit prompts. Actual result Chat panel fails to load and/or Send remains disabled indefinitely. Environment OS: Windows Browser/App: [Chrome / Desktop app — fill in] Network: [home / office / VPN — fill in] GPU (from c

I have a component with standard hover states attached to text (think nav bar). It works perfectly. However, when I rotate the component, some of the text components with hover state cease to work. at 12 degrees almost all have stopped working.  the design calls for rotated text links (a line of them, the whole line rotated). any idea why rotation is a problem and how to fix it? 

Hello, I am unable to access my Figma account that I made with my university’s email address ever since I graduated. The university closed all email accounts of the graduates so I can’t reach the verification code to sign in. I have important projects, assets and files in there that are important for my research. How can I still access the account, change the email address and retrieve my data?Best,Philipp