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Hello there,I did cancel the plan when I had the $20/month subscription but got charged $11.61 recurring for no reason. I didn’t buy any subscription and I’m on a starter plan. Please refund my money and remove my payment method.Regards,Ayan

Hello help me please to unlock my team, I cannot work on my projects because my plan is switched, my accounts email : [redacted by moderator to remove personal information] link of my project: [Moderator note: The post title was updated from “help me please” to “Team locked after plan change — unable to access my projects” on 01-Feb-2026.]

Hello,I added my high school email information (not this account) to the Figma Education application form a few weeks ago, and sent an email recently, but did not get a response either time. What’s the expected wait time for applications?

YouTube TV is a popular live TV streaming service that offers local channels, regional sports networks, and location-based content. However, many users face problems when their location is not detected correctly. This can result in missing local channels, restricted content, or error messages related to travel or home area settings. When this happens, users often search for How to Contact YouTube TV Support for Location Issues? to get quick and accurate help.Location issues can be frustrating, especially when you are trying to watch live sports, local news, or regional programming. Understanding why these problems occur and how to contact support can help you resolve them faster.Why Do Location Issues Occur on YouTube TV?Before learning How to Contact YouTube TV Support for Location Issues?, it’s important to understand the common reasons behind these problems. YouTube TV uses your device location and IP address to determine your home area and current playback location. Issues may occu

I have multiple components created to make it easy to resize my social media frames. I just swap the components and they resize as expected. Now I have hundreds of instances (all in one size) and I want to generate multiple instances for each in various sizes by swapping the components. Has anyone found a batch script that can swap components? I was looking at Automator to see if I could build something, but not having much luck figuring that out.

I have tried many times to verify my educator account, however, after two trials it now always says that I have exceeded my limit for applying for education plan.  I tried different work emails, and I have contacted SheerID a few times. I also provided screenshots of my teaching assistant profile and a screenshot of our class in Canvas, but  all my communications ended in:“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I need a way to scale text with its parent container. In CSS, I would use cqh or cqw, but I don’t know how to recreate that functionality in Figma, or if it’s possible.

I’ve attempted several times to verify my education account using the approved documents (screenshot of my teacher profile and PDF of my contract). I’ve reached out to SheerID for assistance because I’m now getting an error saying I’ve exceeded my limit for applying for education account. I’ve been in contact with SheerID over the last week or so and this is the last message I’ve received:“It appears that all submitted requests are still active. However, we were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I’m not sure if there are more steps needed from me -- I asked for more clarification, but I haven’t heard back yet.

HelloRecently I bought a pro plan, but my account is doesnt changed to pro. I tried to sign in again few more times, plase help, its very impportant to me to finish my task. Thank you.

Figma Make’s AI tool is clearly  improving but on our dime. We have limited credits that are used up when the AI makes and error, identifies a better way to proceed, produces updates and changes that don.t work. The user then has to create a new propt that describes the problem while the ai tries another approach that still doesn’t work. That alone is not sop bad, but when it quickly runs your out of credits it feels like we are paying for training the AI. As the Program Chair for a college with several courses were we train students to use Figma this creates a real problem. What can you recommend tohelp with this issue?DB

Hi there.  I reverified my figma for education plan and after weeks of waiting and talking to support I go notified that my work email got verified for the edu plan instead of my personal/school email 😭. I’m not sure why my work email was associated with the edu plan in the first place but I’ve been trying to move the edu plan to my personal or school email and filled out the form that they sent to do that but it’s been over a month and no change has happened. I don’t even have access to my work email anymore because my internship is over so I can’t use the Edu plan. Is there anyway I can get help or do I have to keep waiting?

Same as the title, I have the confirmation mail from SheerID.

get_design_context MCP tool returns incorrect colors for component instancesISSUE SUMMARYThe get_design_context MCP tool is returning incorrect colors for component instances. Specifically, the Delete button in an Alert Dialog component is showing the wrong background color.EXPECTED BEHAVIORThe MCP tool should return the actual colors that are visible in the Figma design for each component instance.ACTUAL BEHAVIORWhen calling get_design_context on the Alert Dialog component (node ID: 295:240366), the Delete button instance returns an incorrect background color.The Delete button returns:    bg-[var(--general/primary,#171717)]The background color #171717 (very dark gray/almost black) uses the --general/primary CSS variable, which does not match the actual (red) background color visible in the Figma design.REPRODUCTION STEPS1. Open the Figma file: https://www.figma.com/design/86EIEM1PRbIGVrBB1nhTJf/Obra-shadcn-ui--Community-?node-id=295-240366&t=HVTZYPp9l36u38aD-42. Use the get_design

I have designs for a website in Figma and I want to convert them into components library I can use to build the site in Reactjs. I’m unable to translate the designs using Figma Make into pixel perfect react code.The Figma DesignsThe Figma Make output after adding instructions to apply design changes like adding the mobile download buttons.The Figma Layer organization of the original frameI am taking this as two possibilities:Figma Make is not currently tuned to convert frames into pixel perfect Reactjs code The designer who created the designs below didn’t use Auto Layout and Frames efficientlyCould someone help me understand how we can use Figma Make to output pixel perfect designs from Figma frames? I did a quick search and came up empty handed for suitable articles and tutorials to give to the designer to train him to do it and I don’t know if it’s even possible.

Hi,I am the owner of this file and team, but today while editing in Figma Desktop it suddenly switched to “Request access.”The email shown matches my account exactly. I’ve tried both Google login and email/password — same result.This appears to be an internal account identity/session mismatch. Please restore my ownership access urgently — I have an active deadline.Prototype link:https://www.figma.com/proto/l7El9hOtWOCaZXIiyHys1l

Hi. I purchased an annual Pro subscription yesterday, but unfortunately it was applied to the wrong workspace. Is it possible to change this?

Hello, Figma experts. I am currently facing a very serious problem.My figma file disappeared out of thin air. And even though I didn't actively delete it and checked the trusted team files, drafts, and trash cans, I still couldn't find my files. This file is very important to me, it is my portfolio for 2024.I am very certain that I did not proactively delete it, and there is no one else in my team, only me using it.File Name: HMI 作品集Can you help me find it through the internal system.The following is the interface that popped up when I logged back in after accessing this file last time. Last time I was editing it (about 5-6 months ago), now it shows Not found (404)I can also provide the URL of the file if neededThe Figma account is the one I asked the question about 

Hello everyone.I seem to have the same problem as in this post from two years ago : https://forum.figma.com/ask-the-community-7/video-not-able-to-be-prototyped-as-child-instance-of-component-26684?tid=26684&fid=7.I copy a video to my assets page. I make it a component using CTRL+ALT+K. I go to my work page where I paste this component, then I go to the interactions (prototype). I want to play it on click, but in the video dropdown menu, my video is grayed out, so I can't select it as the target for my playback action.If I copy the same video to my work page (without it being a component), the video isn't grayed out (interactions in prototype).Can you tell me why? Is it simply that videos can't be components that would allow the use of prototype and interaction functionality?Thank you very much for your help.Yann

 Hi everyone,I’m wondering if anyone else is experiencing significant delays with Figma Support recently.I submitted a support ticket on January 22 regarding a billing issue. I accidentally upgraded the wrong team to the Professional Plan and requested a subscription transfer to the correct team.It has been 5 days (as of Jan 27), and I haven’t received any response yet. Since this involves a paid subscription, I’m quite anxious to get this resolved quickly.Is this wait time normal these days? Or is there any other way to reach them faster?Any advice would be appreciated.Thanks.

Hello,I hope you are doing well.I am currently subscribed to Platzi and taking a Figma course through their platform. According to the course information, my Platzi subscription includes access to Figma Professional using the same account.However, I have not been able to activate or access the Figma Professional plan yet. I would appreciate your support in helping me verify my eligibility and activate this benefit.Please let me know if you need any additional information from my side.Thank you very much for your time and support.Best regards,Orlando Serpas

We have a confirmed Dev seat assigned to a user (Organization → Members shows Dev, upgraded by admin, billing active, role = Software development).Dev Mode works correctly on figma.com, but in the Desktop App clicking the </> Dev Mode icon triggers a “request Dev Mode access” flow, as if the user didn’t have a Dev seat.We already verified: Dev seat assignment and billing User role (not guest / not external) Organization settings (no Dev Mode restrictions) Full macOS cache + preferences reset Remove & re-invite user This seems to be an account-level Dev Mode entitlement desync affecting the Desktop App only.Could you please re-sync or refresh the Dev Mode entitlement for this user?

Heyy,Before I had the possibility to align two shapes/components/anything together while they were in 2 distincts frames. For example to simulate the gap between instagram posts, apple store preview etc.I usually was able to select the 2 items, and by clicking on the horizontal alignment, they were aligning perfectly. It’s no working anymore in my Figma and wanted to understand if it was a bug, removed feature or simply a false memory…Would be nice to be able to do that again 💜Thanks! Edit: It’s working correctly with different text blocks in multiples frames …   

In one of my teams, I accidentally activated the Education plan for the entire team. As a result, members who were on the Free plan can no longer edit files.I would like to downgrade only this specific team to the Free plan, without having to create a new team, since we have many drafts, projects, and people already working in this workspace.

I am writing to request a billing adjustment.I was previously on a Dev Mode seat ($15/mo). After using a few dozen AI credits, I realized the 500-credit limit was insufficient for my needs, so I decided to upgrade to a Full seat.However, after clicking the upgrade, my next invoice shows a total of $40. I expected to pay only the prorated difference to upgrade my existing seat to Full (which should be around $20/mo in total for a monthly plan), but it seems the system has charged me for both seats separately.I would like to: Cancel the redundant Dev seat and keep only one Full seat. Adjust the invoice so I am only charged the difference for the upgrade. Please let me know how I should proceed to fix this and modify the charges.

I added 3 extra annual seats to Professional plan, but I thought that after adding them, I could choose which are the users to have it.Now it added annual billing to users that I don’t want to give.I talked with the chatBot and he said that annual billing is given to random users, which is not what I want.How can I choose specific users to have annual billing and remove the ones that I don’t want to have it?