How to buy more AI credits? already exhausted 20k credits!

Hi ​@Thageer, Celyn from Figma Community Support here.

Thanks for reaching out. I understand that you’re looking to purchase additional AI credits — happy to help!

Admins have two ways to purchase additional credits if your team exceeds what’s included in your plan:

Ongoing subscription — purchase a monthly package of credits that are pooled at the plan level. When users reach their seat credit limits, usage draws from this shared subscription credit pool (if available and enabled for them). These credits reset monthly and don’t roll over. The price per credit may decrease depending on the volume of credits purchased.

Pay-as-you-go billing — only pay for credits as you use them, up to a monthly spending limit you set. Charges are added to your next invoice. This will be available on the Professional plan in May 2026.

To add subscription credits:

• Go to the Admin tab in the file browser
• In the AI credits section, click View usage, then select + Add credits
• In the modal, choose a monthly tier and confirm the purchase

For Professional plans, a few quick notes on the subscription:

• It’s a month-to-month subscription, even if your plan is annual
• Charges are added to your next monthly invoice
• Mid-cycle purchases are prorated for the remainder of the current month
• It auto-renews monthly unless changed or cancelled
• Upgrades take effect immediately; downgrades or cancellations take effect on your next billing date

You can learn more about managing your AI credits here:
https://help.figma.com/hc/en-us/articles/35865276858647-Manage-AI-credits#h_01KHPYDMVX3WFBPD5DBSCVWCZ7

Hope this helps, and feel free to let me know if you have any other questions!

I have already exhausted the 20k credit package ( this is the last available option) in the professional plan.to buy more its asking to reach out to sales

The pay as you go billing is only available in the Org plan as of now?..

​@Celyn_L 

Thanks so much for clarifying ​@Thageer.

Yes that’s right. At the moment, pay-as-you-go billing is only available on Organization and Enterprise plans, but it’s expected to roll out to the Professional plan in May 2026.

In the meantime, I’ve gone ahead and created a support ticket for you so the team can take a closer look and assist you directly from there — your case number is #1824876.

Someone from the team will be reaching out soon, so please keep an eye on your inbox. Thanks for your patience in the meantime.

entire figma is not working i have upgraded to org plan pls help stuck in the middle ​@Celyn_L 

Hi ​@Thageer, thanks for sharing the screenshot — I can see you’re stuck on the “Update in progress” screen after upgrading to an Organization plan.

I’ve located your support ticket (#1824952) and have flagged it internally to help increase visibility with the team.

Just checking in — are you still experiencing this on your end? If so, it would be helpful to know whether it’s happening across different browsers or accounts as well.

I’ll keep an eye out for your update 🙏