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Question

ran out of credit - paid for more and nothing happens

  • April 6, 2026
  • 3 replies
  • 30 views

ShaunBear

I have paid for more credits as my allowance will reset on 16 April. Yet nothing has happened - cannot ‘make’ anything new.

Tried to get a response from them and nothing.

Suggestions?

3 replies

Celine_
Figmate
  • Community Support
  • April 6, 2026

Hi there, Celine from Figma here. Thanks for flagging this!

I was able to see your support ticket and have added a follow-up note to give it more visibility. For reference, your case number is #1827958.

This may have just been a delay in syncing, could you please try refreshing the page (browser and/or desktop app) and trying again? Thanks for your patience in the meantime 🙏🏼


ShaunBear
  • Author
  • New Member
  • April 7, 2026

Still have the same problem - i cannot

 do anything


Celine_
Figmate
  • Community Support
  • April 7, 2026

Hey ​@ShaunBear , thank you for getting back to me! Our support team has replied to you and is waiting for your response to investigate it further. Please check your inbox when you can, they are best equipped to take a closer look at your AI Credit usage and advise you for the next steps. Thank you!