Filled out the educational subscription form incorrectly

Hey ​@Anastasia Rakocha — welcome to Figma Forum, and thanks for reaching out.

I'm not able to access account settings or make adjustments from this public space, but I checked in with our Education team and can confirm they've received your request. Your case number is: 1819001, and they'll follow up once they've had a chance to review.

I also removed some information from your original post to help protect your privacy — appreciate your understanding on that.

Please keep an eye on the inbox tied to your Figma account for updates. 🙏🏻

Thank you for your answer

And i have one question after Figma account for my update i can do again education plan ?

Yeah, this happens more often than you’d think. If the form was submitted incorrectly, it can sometimes lock you out from reapplying or resubmitting right away — especially with the new verification system they introduced.

From what I’ve seen, the only real way forward is to contact support or the education team directly, because the verification is handled externally and can’t really be reset from your side.

I had a similar situation where I had to wait or reach out before being able to try again. Also make sure you’re logged into the correct account when applying — that can mess things up too.

I’ve noticed similar flows on platforms like phonexa, where once a form is submitted incorrectly, you often need support to reset things rather than just retrying yourself.

Hello,

I have problem with educatiob plan i can’t get verefication my education plan. At the moment i’m student and study in online-courses. I study in Hillel IT school where taking a course Figma Pro + AI. i can’ t use Figma view now. I’m a student in online cousers/bootcamp not university.

I’ve filled out the same form a bunch of times and made mistakes every time.Anyway i don’t have a access continue to study.

Please delete, cancel or annul my fiiling out the form. I can’t nothing to do in Figma. I don’t have a SheerID. Just recommendation for switching to a professional plan. I’m not educator. 

Thank you for your time and support.

[Moderator note: This post was merged from “Problem with education plan” into "Filled out the educational subscription form incorrectly" on 1-Apr-2026.]

Hi ​@Anastasia Rakocha, Celyn from Figma Community Support here. I work closely with Tom.

Just a heads up that I’ve merged your post into your original thread to keep everything in one place.

Thanks for sharing more details. I’d like to clarify what you meant here:

“Please delete, cancel or annul my filing out the form. I can’t nothing to do in Figma. I don’t have a SheerID. Just recommendation for switching to a professional plan. I’m not educator. ”

Just to make sure I understand — are you seeing a “verification limit exceeded” error and would like help resetting it? Or would you like your application to be cancelled?

If possible, could you share a screenshot or the exact error message you’re seeing? That will help us understand where you’re getting stuck. It would also be helpful to know which part of the form is causing issues.

Since you mentioned you’re a bootcamp/online course student, there’s actually no action needed from your side for verification.

The administrator of your bootcamp needs to verify your account on your behalf. They should have applied to join our list of trusted partners and verify students directly.

More info here: https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education

I’d recommend reaching out to your bootcamp to check if they can help with verification and whether they’re part of Figma’s trusted partner program.

In the meantime, I’m happy to take a closer look once I understand a bit more about what you need help with 🙏🏻

I have already send about help my online school that they receive a request from Figma confirming that I am indeed a student yesterday. Maybe do you see request for education plan from Hillel IT School

Hi @Anastasia Rakocha — I found your support ticket (#1828001) and can see that a specialist has been assisting you there.

I hope everything will be removed smoothly for you, but feel free to let me know if you still need any help!