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Hi. Can somebody help me, please? I saw other persons with similar situations as mine, but from what I read in other replies I guess I need support’s help to generate me a ticket.I have two Figma accounts: this one where I’m writing from, and another I used for a course I already finished. That account had an educational plan active (I guess it’s not active anymore because of the time that has passed since), and was made with an email address that’s now deleted. However, that account contained files I really need to access in the present time, mainly for reference and portfolio reasons.For that account, I had the Log In through Google option active, so passwords aren’t working for me. I already tried the Reset password option, but the password link messsage is getting sent to the deleted email address, so I can’t access that link either.I don’t wanna share private data here, but where can I share with support that email/account details in order to get further help?

Hello, I was previously successfully verified as a student and granted access to the Education plan. However, recently Figma asked me to verify my student status again. I contacted my educational institution, and they confirmed that my email address and student information were already sent to Figma. They believe the issue may now be on Figma’s side. Could you please check my account and let me know why I am being asked to re-verify, or help restore my Education plan access? Thank you very much for your help. Best regards, Anastasiia Riabovich

Hello Figma Support Team, I recently subscribed to Figma Professional and canceled it shortly after. I understand that the subscription will not renew, and I no longer have an active plan. However, I still see a charge of $5.90 on my card, even though the subscription is canceled. Since I am not using the service and do not have an active subscription, I kindly request a refund for this amount. Could you please look into this and help process the refund at the earliest? Thank you for your support. Best regards,Sai

Hello,I purchased a 1-year subscription for two users on Figma. Before that, I had been using a monthly subscription. However, after switching to the annual plan, I was unable to cancel the monthly one because the interface is extremely confusing. Honestly, the UX is very poor and unclear.As a result, when the monthly payment failed, my workspace was blocked — even though I already have an active annual subscription. I have paid a large amount for the yearly plan, but I still cannot use Figma.I was afraid to cancel the monthly plan because I worried that it might also cancel my annual subscription, since the billing interface does not clearly explain this. That is why I did not take any action earlier.Now my workspace is blocked, and I cannot work. Support replies are extremely slow — sometimes taking days — and this is seriously affecting my work.Please help me: Remove or cancel the monthly subscription Restore access to my workspace Make sure my annual 2-seat plan remains active

My important draft has disappeared from everywhere, I can't find it in search, recents, or in the trash. But other files are still there. Also i can’t create a support ticket to get help, but I see threads on the forum where people with the same problem are helped through support with real peoplePlease, help me to recover this file

I found many topics related to my question, but without answers and closed due to inactivity, so my hopes are really low, but give it a shot anyway. Whenever I create a Layout Grid (columns) it will be visible, and work fine toggling the visibility with L Shift + G. but for some reason, eventually the grids will just not show… the toggle is still happening (the eye icon beside the layout grid toggle open and closed) but the grid is not visible anymore, and the only way to make it work again is to delete the grid, and create the grid again… which is a bit annoying. Has anyone encounter this similar problem and had a solution? is this a bug that is beign addressed? I will appreciate any type of answer, considering that most of the similar topics where closed without a single response. Thank you! 😅

FigMake for my education plan account is not working and saying I don’t have access, how do I fix this?

My current Figma account is under my school’s email. I was able to access it the week prior, however I couldn't anymore after re-logging in. 

Hi,is this possible?User clicks on object (e.g., a rectangle) in prototype mode This triggers a function call in my pluginCurrently, I can associate various actions with an object, e.g.,  “navigate to”, “set variable”, “open URL”, but I couldn’t use it to trigger a function in the plugin.I tried observing variables, but variable changes triggered in prototype mode don’t seem to reflect in the plugin.Maybe there is a deep link into the plugin that I can trigger with “open URL”?Any suggestions welcome. Thanks in advance.Markus 

When downgrading from Organization to Professional, I’ve understood that open branches will no longer be accessible from below post’s answer. What will happen to archived branches? We do not need to edit it, but would it be possible to access them after being downgraded to Professional?

我日常工作中会高频使用 Lanhu 插件，今天一打开突然发现下架了，严重影响我的工作了，figma 官方是下架了这两个插件吗？为什么呢？现在，figma 和 Lanhu 已经成了我日常工作必不可少的两个软件，我主要是在 figma 上进行创作，然后需要导入 figma 文件到蓝湖中交付给客户，现在插件突然不可用了，真让我对 figma 官方的行为非常疑惑和不解，另外，下架的原因也没有任何通知，这太粗鲁了！ 希望 figma 能尽快重新上架这两个插件。原来的地址是：https://www.figma.com/community/plugin/1000018270921149282/lanhuhttps://www.figma.com/community/plugin/1045276346404842107/lanhu

Hi. Something has gone with my Figma design, as suddenly the elements appear to just be locked in place. When I select them, it is fine. But when I attempt to drag or resize them it does not work. Any help is appreciated.

Hello, I am a college student in South Korea and bought a professional plan around November last year. However, I only used it for a short period of a month and canceled the regular payment. However, I keep getting payment requests from Figma. I didn't pay because I didn't have money in my bank account, but I keep getting emails saying that the payment failed. I've already upgraded to the free version and the invoice seems to keep coming. Please solve the problem and reply to the message at e-mail.

When opening Figma today I noticed 375 mobile frame has been archived, a long with various other sizing. Out of curiosity when did this happen and why? I thought 375 was still a very relevant size to design towards as well as larger screens up to 440.

When using Figma Make, we have been unable to sync to the GitHub repository since last night. Attempting to clone a project also fails to sync, which is seriously hindering our development progress. Please help us find out why.error response <body>  <div class="space">    <div class="figma-logo">      <img src="https://static.figma.com/marketing/wordmark-2016-09-27-1.png" alt="Figma, Inc." />    </div>    <div class="message">      <h2>Sorry, you’ve stumbled upon a temporary technical issue. Please try refreshing this page in a moment.</h2>      <p>Check our <a href="http://status.figma.com/">status</a>.</p>    </div>    <div class="demo"></div>  </div>  <script>    console && console.error("502: Bad Gateway");    var element = createDemo503();    document.body.getElementsByClassName("demo")[0].appendChild(element);  </script></body></html>  

Hi Figma Support team,I was recently charged for an additional editor due to an unintended misunderstanding of how team billing works.A collaborator accessed a file in a team project and was automatically counted as an editor. This resulted in an extra editor seat being added and an unexpected increase in my monthly charge.As soon as I noticed the charge, I immediately removed the collaborator from the team and moved all files back to Drafts to prevent further charges.This was a short-term, non-commercial team project, and the collaborator did not actively use editor features.I would really appreciate it if you could review this case and let me know if a one-time courtesy refund is possible.Thank you for your time and understanding.

I have a full seat through my organization but suddenly started receiving a “WebAssembly.Instantiate(): expected magic word 00 61 73 6d, found 00 20 0a 42 @+0” error when trying to launch any Figma module. I was working in Figma Make extensively for a project until an hour ago and am completely stuck now and unclear what is happening. Please help. 

Hello Figma Support Team,I hope this email finds you well.I am writing to request access to the new Figma UI3 and AI features. I am a professional UI/UX Designer with over 3 years of experience, currently working on multiple projects.I have noticed that several members of my design team have already received the UI3 update, but my account is still on the previous interface (UI2). Since we work collaboratively, this inconsistency is creating friction in our workflow, and I am unable to utilize the new generative tools that my team is using.Could you please check my account status and consider enabling the new UI3 and AI features for me? It would be incredibly helpful for my daily design tasks.My Account Details: Name: Ahad Mia Email: [redacted by forum admin/moderator to remove PII] Best regards,Ahad Mia UI/UX Designer

My educator account expired in September.  I have filled out the form 4 times in an attempt to get it reinstated.  I have also contacted support prior to this.  It has not yet been resolved.  How do I go about getting access to my account again?  If I am filling out the form incorrectly, could you advise me of the issue so that I may correct it?  

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.I was unexpectedly charged for an annual plan for multiple seats. I did not realize that former team members were still listed in my team account. These accounts are inactive and not in use.I only need to pay for 1 seat.Could you please cancel the recent transaction and refund the full amount? I would like to re-subscribe and pay only for the 1 active seat I am currently using.Here is my account information: Team Name: SOUNDGYM Account Email: [redacted by forum admin/moderator to remove PII] Date of Charge: Jan 15, 2026 Please let me know if you need any further information. I look forward to your quick response.Thank you.

Hi, I’m not able to view the MCP server integration option in the Figma Desktop app in Preferences on Mac ow Windows, I am a paid professional (full Seat), pls see screenshot, I have the latest version of the desktop app also, please advise what I may be missing?  

Hace unos dias cancele mi suscripción al plan profesional de Figma, concretamente lo cambie al plan gratuito. Sin embargo, hoy recibi un email en donde me indicaban que se desconto dinero de mi tarjeta a pesar de lo mencionado. 

I Would like to update my email account in my older student account that I lost access to. This account has all my files and I need them. I would like the projects to be added to my current account [redacted by forum admin/moderator to remove PII] or that my student acount [redacted by forum admin/moderator to remove PII] update the email to my current one. 

We are using a Figma Professional plan.The email associated with the account was deleted and later recreated with the same address and domain (sergio.mendez@servifacil.com.mx)The account still exists, but password reset emails are not being received.We need assistance recovering access or migrating the files to another account.