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Question

Refund

  • April 15, 2026
  • 1 reply
  • 30 views
Sienna_kr

Hi, guy, 

Thank you for the supporting this figma app, I love it so much, 

but I got accidentally paying within next month. 

I just wanted to make an app so I paid $5 in advance, and then 

I suddenly saw the invoice for the next month, they said I must pay $20 next pay period. 

but I don’t want and need it. 

How do I fix this problem? 

Thank you for your kind review in advance. 

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • April 15, 2026

    Hey ​@Sienna_kr, thanks for reaching out! 

    I can see that you’ve already contacted our support team (Ticket #1850475). They’ll be able to look into your specific billing details and explain exactly what happened.

    Just to share a bit of context in the meantime: Figma billing can increase if additional editor seats are added or if more people interact with files as editors. These are counted toward your billing at the next cycle.

    You can review who is counted as an editor in your team under the Members tab, and adjust seats ( switch to a free View seat) to avoid future charges if needed.

    Here are a few helpful resources if you want to take a look:

    The support team will follow up with you directly via email and give your further information. Appreciate your patience in the meantime! 

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