Billing

Forum|Forum|5 months ago
April 13, 2026
3 replies
63 views

I need someone from the Billing Department to get back to me ASAP for us to discuss changes to our annual subscription we would like to make before the next renewal. I do not have any CSM contact information, and cannot find a way to contact Figma Billing directly. I also submitted a ticket, 1847462. Thank you.

Account, plan and billing

Tom Reem

Figmate

Hi @Jayde_Wofford, welcome to Figma Forum, and thanks for the details.

I'm not able to access subscription specifics here, but I've checked in with our Enterprise Support team and they're actively reviewing your request. I've also shared your post so they're aware of the changes you need ahead of your next renewal. They'll follow up at the email tied to your Figma account.

We'll get this taken care of — appreciate your patience.

Matt Hay

New Member

@Tom Reem can you have them reach out to me as well. I have submitted 2 tickets and zero response. This is for an enterprise account. My ticket numbers are: 1846845 & 1849755 - thanks.

Tom Reem

Figmate

Hi there, @Matt Hay — thanks for flagging this, and sorry about the delay.

I checked in with our Enterprise Support team and it looks like they responded to your request (ticket: 1849755) just before I got to your post here. Please check your inbox for their reply — they should have what you need to move forward.

If anything else comes up, don't hesitate to reach out.

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