Get Solutions

I requested support regarding my Figma billing request but received no response despite submitting numerous feedback forms. How can I get support to answer my question?

Point and Edit get Disabled when you run out of token, it shouldn’t because thats used for manual edit too, not only AI editing

We currently have 2 different workspaces and i would like to combine them, and put everything under one account. What is the process to get this done?

After trying to publish a plugin in my company’s internal network, I keep getting the error “cannot load fields”.This is very important as its a plugin for internal usage of our company, OLX Group.After filling everything, I cannot publish and I see the visual feedback as if I did not fill a mandatory input.I would please ask the help from the Figma team.In the console I see: Error(s) from AuthorField.validate: [{…}]0: {type: 'validation', key: 'INVALID_AUTHOR', data: {…}}length: 1[[Prototype]]: Array(0)(anonymous) @ vendor-core-83c17265f2588e9e.min.js.br:54(anonymous) @ 3117-c1e2355d0c9ab775.min.js.br:78await in (anonymous)(anonymous) @ 3117-c1e2355d0c9ab775.min.js.br:78aB @ vendor-core-83c17265f2588e9e.min.js.br:11oD @ vendor-core-83c17265f2588e9e.min.js.br:11(anonymous) @ vendor-core-83c17265f2588e9e.min.js.br:11(anonymous) @ vendor-core-83c17265f2588e9e.min.js.br:54S @ vendor-core-83c17265f2588e9e.min.js.br:54O @ vendor-core-83c17265f2588e9e.min.js.br:54vendor-core-83c17265f2588e9e

I am facing an issue regarding a design file created in an Education organization. I am an admin on this organization.We cannot find an important design file, and when trying to open it via its ink we see the following error:[image redacted by moderator to remove personal information]I should be the owner of this file, and it does not appear I am anymore. I created it earlier this month. Nobody in our organization has found an email from Figma that this mentions.Here is the link to the file;https://www.figma.com/file/OU8q6gPqyS6FvsORRZeo0H?node-id=123-123&t=USMolF8M9az9XKnF-0&type=design&mode=designThank you.

Hello Figma Support Team,I hope you’re doing well.I am reaching out regarding my application for the Figma for Education plan. I have applied multiple times and submitted the required documentation to verify my student status, but my application has not been approved. Additionally, it seems that my ability to submit further requests may have been restricted or blocked.I would really appreciate it if you could review my case again. I am attaching my student verification documents once more to ensure everything is clear and complete.If there is any issue with the documentation I provided, or if additional information is needed, please let me know and I will be happy to provide whatever is necessary.Thank you very much for your time and assistance.Best regards, Fabrizio D'Isidoro.[attachments redacted by moderator to remove personal information]

I’m working on a prototype of a website to purchase tickets for events, and I have the checkout process set up like this:Go to ‘Schedule’,Select the show (in this case, the show for ‘Mello Quake’),Select ‘Add To Cart’, which redirects you to your cart.Note: When adding to cart, this toggles a “Cart” variable to be set to “True”, which will change the ‘Add to Cart’ button to a variant that reads “View in Cart”. Both buttons have an animated hover state.From there, you are able to empty the cart by making the counter in the cart go to ‘0’. A pop up will appear as a warning, letting you know that this will empty the cart, and ask the user if that’s what they want to do. When testing this, I have been hitting “Yes” to empty the cart. Doing this will set the “Cart” variable to “False”. Ideally, when the “Cart” variable is set back to false, the button on the show page will change back to the “Add to Cart” variant. While it does do this, it defaults to the hover variant of the button, instea

[image redacted by moderator to remove personal information]I noted when I was pasting text that some text were blipped. I think you need stricter content policy and what regular text pasted should do.. a lot of malicious injection opportunities.. Part of the text were glitchy and when I removed it the page was more stable 

When iterating with UI changes with Figma Make, I have to constantly copy either the zip file over to my IDE or manually copy the code changes.Is there anyway I can have my account connected on Cursor and prompt Figma via Cursor chat so it can directly make changes to my codebase.Thanks!

Hi all (and hopefully someone from the Figma team),I’m writing this post after spending days trying to figure out whether it is currently possible to sell a Figma plugin, and I’m honestly shocked at how contradictory, confusing, and out-of-date the information is across the official documentation and forum posts—even posts by Figma staff. I’m not alone in this confusion. Let me lay out what I’ve found and where the contradictions lie. 🔒 1. Official documentation (as of now) says the Community Seller program is closedFrom the official documentation on selling Community resources:“Note: We are not approving new creators to sell paid files on Community at this time.”This implies that unless you were already approved long ago, you can’t use the built-in Stripe-based seller infrastructure at all—meaning you cannot charge for your plugin through Figma in any official way. 🌐 2. A 3-year-old post from Figma staff says you can use your own Stripe flow (but not in the plugin UI)Source: Forum p

Good afternoon, I'm trying to export a file. I’ve been trying to over a month now. I’ve reached out for a tech call and still I didn't get an answer. Hoping I'm able to reach someone regarding about this problem.

Hi Figma team and community,I submitted my plugin "Сжиматор" (Plugin ID: 1611738222377740812) for review on March 6, 2026. It's been almost a month now, and the status is still "In review."I've reached out to reviews@figma.com twice (Request #1801098 and #1821232). Both times I received a reply from James confirming the plugin is in the queue, but with no estimated timeline.I completely understand the team is dealing with a high volume of submissions. However, a month-long wait is significantly impacting our launch plans.Has anyone else experienced similar delays recently? And could someone from the Figma team please check if there's anything blocking the review?Plugin details:— Name: Сжиматор— Plugin ID: 1611738222377740812— Profile: figma.com/@tolkunov— Submitted: March 6, 2026Thank you!

Hello Brains Trust, I am stuck.I am trying to get a navigation bar's scroll position to stay at the top of a frame (a prototype website) as one scrolls down. I want the nav bar to be visible at all times, even when scrolled all the way to the bottom of the page - but it just won't. I have done every step recommended:Select the navigation bar instance in the Home frame. In the Prototype tab, select Sticky from the Position menu. Open the Auto layout settings, and make sure Canvas stacking is set to First on top. It is at the highest layer order within the frame It is fully inside the frame, with all appropriate properties enabled I have tried every configuration of ‘Overflow Behaviour’ and nothing works (none, horizontal, vertical, both directs etc.) Yes, it is in a frame, not a group. If I disable auto layout, the problem persists. I have applied the ‘First on top’ to the Main component. On one frame is kinda half works but flickers over and under layers. Yes, I have turned it off and

Hi there, I’m unable to publish a new version of the pligin this evening. The error only shows in the console, but I can see that the Author (Share As) section is empty, there’s no way for me to edit this.validation error INVALID_AUTHOR  vendor-core-26236cac…ecfa60.min.js.br:54 Error(s) from AuthorField.validate:[{…}] 0: data: currentValue: {user_id: '1538088927895590002'} [[Prototype]]: Object key: “INVALID_AUTHOR" type: "validation"  Can you advise?  

I am unable to log into my company's Figma account after my long leave. It asked for an authentication code or sent an SMS for two-factor authentication. However, I am unable to receive an authentication SMS on my phone.Since my work account got blocked, can not login post my topic, I used my personal account to add a comment to the ticket.I already opened a support ticket (#1815278 with my working account) on your official support website long time. But I haven’t received any response yet in my work inbox. Could you please help check on this and escalate this issue with our support team to get this fixed for on priority?

I need to cancel my ticket and would like to get a refund, but any time I try to start a chat I don’t get the right topic or resolution. Who should I contact/how can I complete the cancellation? 

Dear Team, I bought an extra dev seat accidentally &  I have not arrange it and i request a refund and cancellation for the seat I just bought.

I am being invited to view a file, but when I click accept, it says it is restricted. This has happened with three different files for one of my co-workers. An outside organization is sending us access to view, but when we click accept in our email, it still says restricted. I have clicked " ask to be added,” and I have asked the other organization, but they are not getting emails that I am doing this. My email is correct, and I have cleared my cache. I have double checked that they have sent view access and they have done all the same steps for my manager and he has no issuing accessing the files. But me and my co-worker do, we have done everything on our part but there is clearly a Figma issue. This has been going on for 2 weeks.

HelloWe are implementing SCIM provisioning for Figma using Microsoft Entra ID with the new roles-based model.Setup:Figma gallery app (new template) Custom attribute roles (multi-value) Mapping: AppRoleAssignmentsComplex([appRoleAssignments]) App roles defined with values: Full, Dev, Collab, View Users are assigned to these roles (not Default Access)Issue:SCIM provisioning is working in the sense that users are created successfully in Figma, but the seat is not applied or updated based on the assigned role.No matter which role (Full, Dev, Collab, View) is assigned, the user ends up with the same seat in Figma.What we’ve checked:Users have explicit role assignments on the enterprise app Only one role per user during testing Mapping is set to “Apply always” No legacy SCIM schema is usedQuestion:Is there anything specific required for Figma to accept the roles value from Entra, or a known issue where the seat is not updated even though SCIM succeeds? Is there something we have overlooked a

I would like to get a refund for my ticket I purchased late last year. My information here:Confirmation #: 2531Name: Zeljka HasslerEmail: [redacted customer PII - DJV 3/27/26]

Hi, I submitted my plugin vcrowd - Virtual Audience Feedback for review more than 10 days ago and have not received any feedback or status update. Plugin: https://www.figma.com/community/plugin/1615848297704639701/vcrowd-virtual-audience-feedback The review guidelines mention a 5-10 business day window, so I wanted to flag this in case it slipped through. Happy to provide any additional info if needed. Thanks.

Figma said i had to have a business account to add more credits, so i added my business account but i can't access the project now even though I have crdits on my business account and Figma... what a mess.

I have a button component from ShadCN, using the shadcn design library.I have a drawer. I want the button to change from hide to show as the drawer opens and closes. I’ve built a dead simple component with an open and closed state. Yet somehow, the only way to change the button text is to force it using variables… and since the icon is a nested symbol, it seems that it isn’t possible to change it. This is not how it used to work, and I'm incensed that this simple operation isn’t possible anymore. Just so maddening.

Hey, I've been building a Figma plugin and I'm noticing  white lines appearing at the bottom corners of the plugin container. I’m trying to remove it and having no luck. I’m wondering if this is an issue from Figma side.                                                                      What's happening:                                                     When the plugin displays in the modal, there's a white artifact visible at the bottom-left and bottom-right rounded corners. My plugin dimensions are 360px × 480px. The actual functionality works great but the UI display has this  white showing through. What I think is going on:                                             Looking at the iframe code, I see the outer wrapper has background-color: #ffffff which seems to be bleeding through when Figma renders the rounded corners of the container. It's like the   white background of the iframe is peeking through the corner radius. Weird thing though:                                     

Hello Community, Hope you are all keeping well. I had enrolled in the education tier pro version of Figma and been actively creating a personal project via an interactive map through leaflet plugin and suddenly at random have received "Account Limit Exceeded" plastered over the entire map?  “Account Limit Exceeded” issue for Leaflet Maps when it hasn’t been used at all this month. I have not even built anything this month, nor have I used any AI credits on Figma or Leaflet plugin for the month of March, so this seems odd since I have been very careful and have rationed my usage of credit allowance. There have been barely any visits to the created interactive map as it is a closed shared project between 2 people so there’s literally no chance for API calls on my behalf to keep the site active.  Based on my research, it is apparently a SheerID verification lock based on Figma forums, reddit and stack overflow responses but I got a response from SheerID stating there is no issue from thei