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Question

restore my desing project

  • July 13, 2026
  • 1 reply
  • 21 views
daniell-666

Hello, good morning
I had a file in my Figma account and unfortunately the email account I used to have that account was deleted. I got that account back but my design project is no longer available.
Has that project been returned? I also submitted a ticket but I haven't received a response.
I would appreciate your advice

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • July 13, 2026

👋🏻 Hey ​@daniell-666, I’m glad you flagged this. Sorry to hear about the trouble accessing your account and locating your project.

I checked with our Product Support team and we weren't able to find a ticket associated with the email tied to your Figma Forum account. I've opened a new case and sent you a message with next steps — please check your inbox for an email from me under ticket: 2013155.

In the meantime, if you have any saved links to the missing files from your browser history or bookmarks, those would be helpful to include in your reply to the team. This resource also covers how file deletion and recovery works: Delete and restore files → Troubleshooting.

Thanks for your patience — we'll work through this together.

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