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How long does Figma Support usually take to respond to refund requests?

  • July 14, 2026
  • 2 replies
  • 27 views
Sae Hyun Lee

Hello,

I accidentally purchased the Professional Annual Plan ($192) instead of the monthly plan today.

I contacted Figma Support immediately after the purchase and received a support ticket confirmation email.

I have not used Figma at all since the purchase because I'm waiting for the support team's response.

I understand that refund requests are reviewed individually, but I was wondering how long it usually takes to receive a reply from Figma Support.

If anyone has had a similar experience, I'd really appreciate hearing how long it took for you to get a response.

Thank you!

Best answer by Celine_

Hey ​@Sae Hyun LeeΒ , thanks for reaching out in the Figma Forum! IΒ can see that you accidentally subscribed to the Professional Annual Plan instead of the monthly plan you intended to purchase. I checked your support case and have also flagged it internally with our Support team.

I can also confirm that your Professional plan has now been cancelled, and your team has been reverted to the free Starter plan. You can find more information about the Starter plan here: Starter Plan Overview.

For more details about your specific case, please check your existing support case, as one of our Support agents has already reviewed your request. If you have any follow-up questions, you can reply directly to that email and the conversation will continue there. (For security and privacy reasons, we're not able to discuss account-specific billing details here on the Forum, so I'll go ahead and close this thread since your request has now been addressed.) Thank you!

    This topic has been closed for replies.

    2 replies

    Sae Hyun Lee
    • Sae Hyun Lee
    • Author
    • New Member
    • July 14, 2026

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    [Moderator note: This post was merged from "월간ꡬ독을 ν•΄μ•Ό ν•˜λŠ”λ° 연간ꡬ독을 ν•˜μ˜€μŠ΅λ‹ˆλ‹€.” into "How long does Figma Support usually take to respond to refund requests?" on 14-Jul-2026.]

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • July 14, 2026

    Hey ​@Sae Hyun LeeΒ , thanks for reaching out in the Figma Forum! IΒ can see that you accidentally subscribed to the Professional Annual Plan instead of the monthly plan you intended to purchase. I checked your support case and have also flagged it internally with our Support team.

    I can also confirm that your Professional plan has now been cancelled, and your team has been reverted to the free Starter plan. You can find more information about the Starter plan here: Starter Plan Overview.

    For more details about your specific case, please check your existing support case, as one of our Support agents has already reviewed your request. If you have any follow-up questions, you can reply directly to that email and the conversation will continue there. (For security and privacy reasons, we're not able to discuss account-specific billing details here on the Forum, so I'll go ahead and close this thread since your request has now been addressed.) Thank you!

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