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How long does Figma Support usually take to respond to refund requests?

  • July 14, 2026
  • 2 replies
  • 43 views
Sae Hyun Lee

Hello,

I accidentally purchased the Professional Annual Plan ($192) instead of the monthly plan today.

I contacted Figma Support immediately after the purchase and received a support ticket confirmation email.

I have not used Figma at all since the purchase because I'm waiting for the support team's response.

I understand that refund requests are reviewed individually, but I was wondering how long it usually takes to receive a reply from Figma Support.

If anyone has had a similar experience, I'd really appreciate hearing how long it took for you to get a response.

Thank you!

Best answer by Celine_

Hey ​@Sae Hyun Lee , thanks for reaching out in the Figma Forum! I can see that you accidentally subscribed to the Professional Annual Plan instead of the monthly plan you intended to purchase. I checked your support case and have also flagged it internally with our Support team.

I can also confirm that your Professional plan has now been cancelled, and your team has been reverted to the free Starter plan. You can find more information about the Starter plan here: Starter Plan Overview.

For more details about your specific case, please check your existing support case, as one of our Support agents has already reviewed your request. If you have any follow-up questions, you can reply directly to that email and the conversation will continue there. (For security and privacy reasons, we're not able to discuss account-specific billing details here on the Forum, so I'll go ahead and close this thread since your request has now been addressed.) Thank you!

    This topic has been closed for replies.

    2 replies

    Sae Hyun Lee
    • Sae Hyun Lee
    • Author
    • New Member
    • July 14, 2026

    안녕하세요. 이메일로 먼저 기다리라는 답변을 받은 상태이며, 해당 문의와 관련하여 어느 정도 소요가 되는지 알고 싶습니다. 현재 연간구독 결제 후 피그마는 전혀 사용하지 않은 상태이며 연간구독 결제가 취소되는 대로 월간구독 결제를 진행하려고 합니다. 2026년 7월 14일 결제하였으며, 피그마는 전혀 사용하지 않았습니다.

    [Moderator note: This post was merged from "월간구독을 해야 하는데 연간구독을 하였습니다.” into "How long does Figma Support usually take to respond to refund requests?" on 14-Jul-2026.]

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • July 14, 2026

    Hey ​@Sae Hyun Lee , thanks for reaching out in the Figma Forum! I can see that you accidentally subscribed to the Professional Annual Plan instead of the monthly plan you intended to purchase. I checked your support case and have also flagged it internally with our Support team.

    I can also confirm that your Professional plan has now been cancelled, and your team has been reverted to the free Starter plan. You can find more information about the Starter plan here: Starter Plan Overview.

    For more details about your specific case, please check your existing support case, as one of our Support agents has already reviewed your request. If you have any follow-up questions, you can reply directly to that email and the conversation will continue there. (For security and privacy reasons, we're not able to discuss account-specific billing details here on the Forum, so I'll go ahead and close this thread since your request has now been addressed.) Thank you!

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