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Figmate
seniManager, Community Support
posted in Ask the Community
READ ME: How to use the Ask the Community category?

Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉

Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first 
 Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community.   One topic per question
 If none of the existing topics cover what you need, feel free to create a new one.
To help keep the forum organized and help with search, create one topic for every individual question you have.   Review and use the pro tips 
 Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos

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Figmate
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crystal goldNew Member
asked in Ask the Community
Can't hug

Even though the max value is not set in the H container size of the text in the auto layout state, it is not hug more than a specific size. I can hug up to 3 lines, but I can't hug from 4 lines.The top layers are all hug too so why is this?

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Marcel322
Marcel322New Member
asked in Ask the Community
NHS Pay Tool in Figma

I’m trying to create an interactive NHS pay calculator tool in Figma, but I’m facing issues with handling large values and technical limitations. The idea is to design a clean, user-friendly tool that can calculate NHS pay bands and salaries without errors such as overflow. Has anyone successfully built a similar calculator in Figma? I’d appreciate tips, best practices, or workarounds to achieve smooth functionality.

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Marcel322
stammeredads
stammeredadsNew Participant
asked in Ask the Community
Why My Figma CGPA Calculator Shows Weird Results?

I'm building a CGPA calculator in Figma using variables, but it’s giving strange results—any idea why?Hey everyone! 👋So I’m working on a simple CGPA calculator prototype using Figma variables (just for demo purposes, not full logic), and I’ve run into an odd issue. I've set up number keys from 1 to 9, and I'm using a variable called #Result to store and display the user's CGPA or input.Here's the interaction logic I’m using:Every time a number key (say 7) is clicked, I update the variable like this:Result = Result * 10 + 7So, ideally, the input flow should look like: 0 → 7 → 77 → 777 → 7777 → …But what’s happening instead:After a few clicks, it suddenly turns into: 77777776 → 777777792 → -2147483648 😩…and then it stops responding.

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Marcel322
Jardo_de_la_Pena
Jardo_de_la_PenaNew Member
asked in Ask the Community
Bootcamp Verification

Dear Figma Team,I am writing to formally request verification for my Figma education account. I am currently a student enrolled in the Visual Design + Branding Bootcamp at SuperHi, a verified educational institution.The SuperHi team has already sent an email to your support team on my behalf to confirm my enrollment and academic standing. This report is provided as a follow-up to that communication. And, how long will it take to verify an education account?Please let me know if any additional information or documentation is required to complete the verification process. Thank you for your time and assistance. Sincerely,Jardo

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Jardo_de_la_Pena
keeeel
keeeelNew Member
asked in Ask the Community
How to Get Linear Gradient from Figma MCP via Cline

Cline (vibe coding tool) is insisting that Figma MCP cannot provide gradient values, and is telling me the only way for it to grab gradient values is by guessing from a screenshot or having me provide directly. I can’t imagine this is the case-- or is that accurate?

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keeeel
cwervo.parsons
cwervo.parsons
asked in Ask the Community
[Bug] Whyte font is missing from Slides template

This is just a bug report (if this belongs somewhere else happy to submit this there) The Mobile Product Review Slides template uses Whyte as the title font but that’s unavailable for most users. I’ve been using IBM Plex Serif as a replacement, but anyway, worth changing so users don’t run into this bug in the future.

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Emma Toshack
Fion
FionNew Member
asked in Ask the Community
How can I recover a file that was maliciously deleted by its creator?

A Figma document that I co-created with someone has been maliciously deleted by its owner (the creator). I'm looking for a way to restore it without going through the creator. Any advice would be greatly appreciated.🙇🏻

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ksn
Figmate
Phulvinder singh
Phulvinder singhNew Member
asked in Ask the Community
figma account is paid ..despite doing the payment, owner account is still locked

figma account is paid ..despite doing the payment, owner account is still locked. This is unacceptable..totally frustrated after complaining multiple times to figma via hep center..nothing happened..

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ksn
Figmate
Ester_Valorio
Ester_Valorio
asked in Ask the Community
What happened to the "Can view prototypes only" permission?

Hello dear Community, As we’re continuously working with clients, our team was really fond of the setting “can view prototypes only”: sometimes we would invite specific people to view a prototype, other times we would allow anyone with the link and password to view the prototypes. This allowed us to be sure not to share the actual design file with the client (sometimes because they wouldn’t need it, or because we would prepare a specific file for the client). Here is a screenshot I found online for reference: We recently figured out that Figma updated the Share modal: So, the text in the bubble seemed clear, but then the settings texts just got me a bit confused, I guess it’s because they use similar wording which might seem contradicting at a first glance (keep in mind my team and I are not native English speakers): Furthermore, we got quite overwhelmed as we’re working with files which are 2+ years old and those are shared with clients, therefore we wanted to check if any settings

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djv
Figmate
Jack_Wiese2
Jack_Wiese2
posted in Ask the Community
Slides: Link to specific slide

When sharing, I would love to be able to specify a specific slide to link to. This will allow more fine tune sharing. If the url was appended with something like “slide-1” it would allow for us to create dynamic and easily editable links in our Airtable as well. We are using slides as a creative review workflow and this would help us tremendously!

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djv
Figmate
Hung Ho
Hung HoNew Member
asked in Ask the Community
Unable to Re-verify Education Status - School Not in SheerID List

Hi everyone,As deadline for re-verifying our Education status (29 September) is coming up, I’m very worried our team may not complete it in time, which could impact ongoing design projects. Our issue: VUS (Vietnam-USA Society English Centers) does not appear in the Vietnam academic institutions list during the SheerID verification step. Because of this, we cannot proceed with re-verification for Figma Education. I submitted a support ticket to SheerID last week asking to have VUS added to the schools list. However, the response I received did not resolve the issue (screenshot attached).SheerID Customer Support responseHas anyone faced a similar problem, or does anyone know the best way to resolve this quickly? Any advice or support would be greatly appreciated!Many thanks,Hung.

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ksn
Figmate
Claire_Denning_Sage
Claire_Denning_SageNew Participant
asked in Ask the Community
Figma Make preview is blank

I just started using Figma Make yesterday to create a user journey map. It’s awesome how it pads it out with realistic data. I shared the link with a few people yesterday. Some could see the preview, some could not. Today, whilst working on the file, I went to code view, then back to preview, and all I see is a blank page. I’ve refreshed the preview, reloaded the tab, duplicated the file, restarted Figma, restarted my laptop, and cleared my cache. Nothing works. I’ve even started again in a new file, with a new prompt, and still no preview. What else can I try? 

2014
Umer Tahir
Ryan_Schmidt
Ryan_SchmidtNew Member
asked in Ask the Community
Color variables won't map

We had our DSM broken into two parts, one for colors and the other for everything else. Not sure why, just how it’s always been. I’ve spent the entire day trying to disconnect the colors one and consolidate them. The color variables are now in the right place, I can see it myself. But it won’t let me publish them. It will publish changes to the variables list, such as a new collection or a renaming, but the colors don’t show up for us anywhere in any other files. I’m completely lost.

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Ryan_Schmidt
Iecon_Maala
Iecon_MaalaNew Member
asked in Ask the Community
Lost Figma File, No URL, Not deleted by me

Hi! I created a Figma file last week. I was able to view it last Friday but when I’m looking at it today, Sunday, suddenly it’s gone. It’s not in the Drafts, not in the Recently Deleted Drafts as well. I unfortunately do not have a URL as I didnt share it with anybody. Is there anyway I can still find it? Can anybody help me please. Thank you!

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ksn
Figmate
giovane.mocellin
giovane.mocellinNew Member
asked in Ask the Community
REST API file and file nodes endpoint with pathfix rate limit error (429)

Hi everyone,I'm developing an app feature that requires importing a Figma file and its nodes to create a hierarchy navigation tree. The goal is to register user clicks and analyze data from the Figma prototype.My process involves traversing all possible nodes to identify those with navigation actions.I'm running into a significant issue with large Figma files containing hundreds of thousands of nodes. When I try to process these files, I frequently hit the API rate limit and receive a 429 "Too Many Requests" error.I've already tried a few things: I switched from fetching the entire file at once to fetching nodes individually. This helped with smaller files, but the 429 error still occurs with complex designs. I've checked the Figma API documentation and am aware of the rate limits, but the volume of my requests doesn't seem to exceed the typical per-minute limit. This suggests the issue might be related to the sheer size or complexity of the file itself, rather than just the number o

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djv
Figmate
Andrew18
Andrew18New Member
asked in Ask the Community
What's the best way to ensure access to files owned by someone who is leaving the organization?

I’ll be leaving my organization soon. Before I leave, I want to make sure that everyone in my Figma org can continue working off of files that I own. I’m not an admin either. I also want to make sure that current viewers of my files who do not hold Figma seats can also retain access to my files. How do I do this? Would it be as simple as moving all my files into a new Project shared by the rest of the team? Thank you.

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Andrew18
Jonathan Vaage
Jonathan VaageNew Member
posted in Ask the Community
Batch "Hide from publishing" with multiple components selected

Currently, the only way to hide components from publishing is to individually right-click each one at a time from within the assets navigator. When this needs to be done for a large number of components, it is extremely tedious.It would be ideal to allow multiple components to be selected at once in the assets navigator such that right clicking the selection allows for the set of components to be hidden from publishing (or shown when publishing, if already hidden).

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Ian_Kelleigh
Joe Naples
Joe NaplesNew Member
asked in Ask the Community
what is this little (B) in my typography

What is this little (B) in my typography? How do I make a variable font bold?  

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Joe Naples
Alireza-KF
Alireza-KFNew Member
asked in Ask the Community
Change typography

I have a quastion.I using the Figma Linux in Ubuntu and wanna change the text size, font and….But! the typograpgy is disable but alignment.How can i change that?

343
olivaava1236
edme
edmeNew Member
asked in Ask the Community
Connection error: -356

I cannot access Figma (the main figma.com domain, any other subdomain is accessible, e.g forum.figma.com, status.figma.com, etc.) unless the firewall is disabled on my network under Windows 11 Security.Neither is it accessible from Firefox and the desktop app, nor from other browsers. However, from other devices it seems to be working. Any port connection manipulating firewall rules, that I know to previously have been created, have been disabled. The browsers, operating system and most drivers are up to date. It is also not working with extensions disabled and disabling the browser’s use of Proxy does nothing.This is the error that the desktop app displays:Update: it has to be a problem on my home network, since on mobile network sharing from my phone it loads in.

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Matija Soskic
Anton Blomgren
Anton BlomgrenNew Member
asked in Ask the Community
Education Plan Reverify Issue

I have been in contact with SheerID regarding the verification process for an education plan, and they confirmed I’m verified and approved, despite this Figma keeps telling me to reverify. I sent a request to Figmas support team but got back that I need to get support trough the Community Support Forum, So here we are. I cannot redo the verify process as it says my Verification limit is exceeded and that it seems like the offer is already redeemed. Please let me know how to solve this.Thanks!

553
Anton Blomgren
akankshapatil.design
akankshapatil.designNew Member
asked in Ask the Community
Lost Access to Figma Account Linked to Deactivated School Email

Hi, I need help recovering access to my Figma files. My Figma account was linked to my university email (example@university.edu), which has been deactivated after graduation without notice. I can no longer log in, and all my design files (3+ years of work) are stuck there.I have a personal Figma account (example@gmail.com) and would love to transfer the files there if possible. The university confirmed they cannot restore the email.Is there any way Figma support can help me regain access or move the files?Thanks so much in advance!

604
Wirkkarl
Rahat Akash
Rahat AkashNew Member
asked in Ask the Community
Education plan attempts blocked

I have tried to reverify for education plan in Figma. Figma had asked me to submit my Passport or other identifications. After Some attempts, I came to know that they have blocked me for further submission. Need a solution on it.]

161
Gayani_S
Figmate
Charles Shwab
Charles ShwabNew Member
asked in Ask the Community
Has anyone collaborated with Martin Day, Nantwich in Figma work or community?

Hi Figma community,I recently discovered a designer called Martin Day, Nantwich, and I’m really intrigued by his work in UI/UX and collaborative design. Before I reach out for potential collaboration, I was wondering if any of you here have worked with him, or seen his files / community contributions.A few questions I’d love your insights on: How are his Figma files structured — symbols/components/styles? Is his design system approach clean and easy to follow? Did you find him responsive in communication / feedback loops? I’m trying to learn and compare practices, and appreciate any real-experiences. Thanks in advance!

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Charles Shwab
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