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Figmate
seniManager, Community Support
posted in Ask the Community
READ ME: How to use the Ask the Community category?

Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉

Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first 
 Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community.   One topic per question
 If none of the existing topics cover what you need, feel free to create a new one.
To help keep the forum organized and help with search, create one topic for every individual question you have.   Review and use the pro tips 
 Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos

9080
S
Figmate
Sthefany Pereira
Sthefany PereiraNew Member
asked in Ask the Community
I don't know why I can't export my design on the right size

Hi! I was trying to export my banner but it doesn’t comes with the right size of the image..I’m struggling to find what I am doing wrong 

30
Sthefany Pereira
Hamza Lakrati
Hamza LakratiNew Member
asked in Ask the Community
Lost access to all my files after I graduated & lost access to school email

Hi support team,I recently graduated from my school and I have lost access to my student figma accountl. Please help me recover my files or update the account’s email with the new one. I have years and years of work that suddenly just disappeared !school email: 1856474@edu.vaniercollege.qc.canew email address with no existing figma account: hamza.lakrati@icloud.com student team: KIUTECHI already submitted a request via this link https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233please help !

20
Hamza Lakrati
TBoeson
TBoesonNew Member
asked in Ask the Community
Figma Buzz: Automapping layers to csv field names

Does Figma Buzz automap your csv/xlxs field names to your Figma layer/component/frame names?

10
TBoeson
ttpscadm
ttpscadmNew Member
asked in Ask the Community
Figma Seat type Full subscription - cancel additional subscriptions quarter

Hello,I assigned a Figma Seat type Full subscription to the Admin account for testing, and then released it the same day. An entry appeared in the Billing tab stating that on October 2, 2025, there will be a charge of around 550 EUR. I currently have 5 annual Full licenses purchased. A quarter ago it was possible to cancel additional subscriptions, and I hope it will be the same this time. I would be grateful for your confirmation.

51
ksn
Figmate
Neha_Gupta1
Neha_Gupta1
asked in Ask the Community
Is there a way to remove a keyboard shortcut created by Figma

It has happened with me multiple times, that I go to click Delete, I accidentally click on \ - the keyboard shortcut in Mac to “select parent”. And then I go click Delete and end up deleting the whole frame. I’d rather not have that keyboard shortcut, is there a way that it can be removed from the platform, or is there a way that I can remove that just for myself.

9703
Lam Lu
Aphelion
AphelionNew Member
asked in Ask the Community
Efficient Way to Translate Arco Design System from Chinese to English (Including Component Properties)?

Hi Figma Community,I’m working on translating the Arco Design System from Chinese to English. This includes: All the text content inside layers AND the component properties (property names and their option values) So far, the only method I’ve found is to manually select each component, then copy-paste the property name and each of its possible values one by one. This process is extremely slow and tedious.Is there a more efficient way — maybe a plugin, script, or workflow — to bulk translate both text layers and component properties in Figma? Any advice or pointers would be much appreciated!Thanks in advance!

304
ksn
Figmate
Krysta Curtis
Krysta CurtisNew Member
asked in Ask the Community
Please help - error loop in Figma Make

I am getting an infinite series of errors in Figma Make. Any ideas on how to fix this otherwise it appears I need to scrap my project! https://monosnap.com/file/V2eHfSz9yLUVOdNzLfjxG64dXZPxds

462
Krysta Curtis
userabt
userabtNew Member
asked in Ask the Community
Apply variable mode is not working

Hello! I was following a tutorial on how to create a design system. I have a collection with two variable modes: Desktop and Mobile.When I switch the frame to the Mobile variable, the button’s horizontal padding is supposed to change, but nothing happens.Am I doing something wrong? 

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userabt
Karen_Beal
Karen_BealActive Member
asked in Ask the Community
Lines appear when I use a boolean on/off toggle in a component

Hi, I hope someone can help with this issue. I have created a component card with a show/hide boolean property for the card description. But when I use the toggle lines appear instead of the text. I have tried putting the description in a nested autolayout but that produces an outline around the autolayout layer instead of the lines representing the text. This has happened before and I got around it but I can’t remember how! Thanks. Images to show the issue attached. 

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Karen_Beal
Shaun Campbell
Shaun CampbellNew Member
posted in Ask the Community
Better Text Style CSS Export

Does anyone have a good CSS export pipeline for text styles (i.e. plugins, Figma document setup, custom code/scripts)? I’d like to use Figma to export some particular CSS for our web projects, but our designers have tried a number of plugins and the export always seems to leave something to be desired. The two things we’d like to be able to export - before anything else - is variables and text styles.Our variable export pipeline is now usable: we post-process Figma’s output to combine files from the format ‘Variables > Mode > Category.css’ into a single root CSS with a fair number of vars for colours, spacers, and a few other things.But when it comes to Text Styles:the color isn’t output the font weight is outright wrong (always weight 400, when the text style pane has a different weight defined in the ‘Variable’ subpane) uppercase/all-caps isn’t honoured (i.e. text-transform uppercase is not present in the export CSS)We have a setup where we export a number of text styles that b

271
khompitoon
Adrienne Lim
Adrienne LimNew Member
asked in Ask the Community
Can't see MCP under Preferences

Hello fellow Figma friends,For the life of me, I can’t understand why I can’t see the MCP setting under Preferences. I can’t see it in Dev Mode or Design mode. Thanks in advance :)  

786
Gayani_S
Figmate
romuald
romualdNew Member
asked in Ask the Community
Export multi pages PDF doesn't work anymore

In the past, there was a way to export selected framers into a single PDF, as described here:  Since a recent update, this doesn’t anymore. And I can’t figure out how to make it. Any idea?

20111
Di Buko
Surandip Nayak
Surandip NayakNew Member
asked in Ask the Community
Why am I unable to use the glass effect in Figma?

I'm having trouble using the glass effect in Figma and I'm not sure what I might be missing. Is there something I might be missing or any common issues to check?I've been trying to apply a glass effect to my designs but it doesn't seem to be working as expected. I'm wondering if:- There are specific requirements for using the glass effect- It might be related to my subscription plan or account type- There are certain conditions that need to be met for it to work properly- It's a known issue that others have experiencedAny guidance or troubleshooting tips would be greatly appreciated!

202
Surandip Nayak
manisps2002
manisps2002New Member
asked in Ask the Community
Do Backlinks From Low-Traffic Sites Still Help SEO?

Hey everyone,I’m still learning the basics of SEO and had a question I couldn’t quite find a clear answer to. If a website gets backlinks from older blogs or sites that don’t get much traffic anymore, do those links still provide value for rankings?I know that high-authority and active sites are usually better, but I’m wondering if a link from a quiet or less-active blog still counts in Google's eyes — even a little bit. Does anyone know how Google views those kinds of links today?

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manisps2002
ofudje efemena goodluck
ofudje efemena goodluckNew Member
asked in Ask the Community
educational plan

Please help me check when my education plan will expire 

71
J
Figmate
陈珊珊
陈珊珊New Member
asked in Ask the Community
Figma desktop: top toolbar functions not working + localization plugin not applied

问题描述：我最近安装了 Figma 桌面客户端（Windows），遇到了两个问题： 顶部工具栏功能无法使用。点击顶部工具栏的功能（例如“创建组件”、“实用蒙版”、“交换填充和描边”、“编辑对象”、“拟描边”、“展平”）时，它们完全没有反应。例如： 选择图像和投影→单击“使用蒙版”没有任何反应。 点击“创建组件”也没有任何效果，感觉这些功能完全被禁用了。 本地化（中文）无法正常工作我安装了FigmaEX插件，并在设置中启用了“汉化Figma界面”，但界面仍然显示为英文。之前我用同样的方法安装客户端时，界面可以正确切换为中文，但现在无论如何，界面仍然是英文。 预期行为： 顶部工具栏功能应正常工作，例如“重置弥补码”或“创建组件”应在有效条件下生效。 启用本地化插件后，Figma 客户端界面应该显示中文。 附加信息： 系统：Windows Figma客户端版本：最新版本（2025年9月2日安装） 插件：FigmaEX v1.5.49 截图：附件    

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陈珊珊
Kiranasees Kaur
Kiranasees KaurNew Member
asked in Ask the Community
Figma for high schoolers query

Hi guys! i wanted to ask that I am a student and i was hoping to get the student discount but I am from india so my school doesn't provide with the student mail id. So, I emailed figma and asked them if i could provide with my report card, my transfer certificate, fee reciept, anything that could prove i am a Student but it's been 5 days since i mailed them but they haven't emailed back. Is there anything I could do to contect them or anything?

273
Celine_
Figmate
FOFF
FOFFNew Member
asked in Ask the Community
help urgent

i had an account with a subscription that i lost the password to and anyway of retreiving it, how can i cancel this subscription, the gmail i believe is (redacted by the moderator due to PII)

71
Celine_
Figmate
Willnz
WillnzNew Member
asked in Ask the Community
Figma Make versioning limits

Hi team, we have been prototyping some fairly complex web app concepts, and just wanted to understand what happens as we get into really high version numbers (e.g. up version 95 in the one I am looking at right now) – would like some understanding/reassurance of the limits before we really start orienting our prototyping process around Figma Make.Is there a limit on how many prompts a single file can have? Are there any risks in having a file with very high numbers of versions? I saw another post saying their file stopped being able to iterate at version 900 because of how large the prompt was getting (with all the history). Is there a way to “fork” a new file, and this file effectively restarts at version 0 – I was surprised that duplicating retains all the previous versions.Slightly worried about the usage limits of roughly 80 prompts per month – I could do this in a morning! Are we doing something wrong? I have been very happy with the results (and breaking complex app flows into ve

231
J
Figmate
신용우
신용우New Member
asked in Ask the Community
only 'get code' isn't working while using MCP

It’s not about the loading.It just instantly says “Error: An error occurred while using the tool get_code”.It happens only for ‘get code’. get images, metadata, and all others are working.Both on Cursor and Claude code on Vscode. 

401
Gayani_S
Figmate
Email_Love
Email_LoveNew Member
asked in Ask the Community
Plugin failing with “RuntimeError: memory access out of bounds” in WebAssembly

Hi all, We’ve built a Figma plugin that converts frames into MJML/HTML using a WebAssembly module. On some machines the plugin works fine, but on others (mostly Macs with Apple Silicon) it crashes part-way through with this error:  What happens: Some components (usually text) render successfully. As soon as the plugin hits a problematic component, it throws the error and everything after that fails to generate. The issue isn’t consistent — some users/accounts never see it, while others hit it frequently.  What we’ve tried: Clearing Figma caches and reinstalling the desktop app. Testing on multiple accounts and machines. Disabling Cloudflare/WAF rules on our API. The problem still persists.  Impact:Users can’t reliably export frames — exports stop midway and produce incomplete output. Suspected cause:It looks like the WASM module is running out of memory or hitting a bug with certain text inputs. The error consistently comes from the WASM runtime. Has anyone run into this befo

171
Gayani_S
Figmate
Dhruv_Srivastava
Dhruv_SrivastavaNew Member
asked in Ask the Community
Figma links are breaking on merging

We wrote stories and linked it to figma components(via copy link to selection cmd+L) within the stories. We then did branching and started rolling out incremental updates, but now on merging a branch, the pasted Figma links are taking the users to a cover page and not the component.Is this normal? How do you work when the components are getting incremental updates? 

292
Dhruv_Srivastava
Clement_Bettini
Clement_Bettini
asked in Ask the Community
Change Properties Variant Order

It would be great if we could put the properties in the order we want in the variants. With drag and drop like layers. Have a good day 🙂

1156422
claudsisdabest
cwervo.parsons
cwervo.parsons
asked in Ask the Community
[Bug] Whyte font is missing from Slides template

This is just a bug report (if this belongs somewhere else happy to submit this there) The Mobile Product Review Slides template uses Whyte as the title font but that’s unavailable for most users. I’ve been using IBM Plex Serif as a replacement, but anyway, worth changing so users don’t run into this bug in the future.

172211
Tom Reem
Figmate
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