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I received my Confirmation number and an email on May 28th telling me to stay tuned for updates. I never received any further emails. How the heck do I login as a virtual guest? This sucks! 

I’m attempting to use underline in my headings for my hover state, but discovered that when applying it, all heading styles are changed to the same style.You can see in the video below first how it works fine without underline, but when underline is applied it all breaks, and suddenly has a different behavior.https://streamable.com/m11p3b

I never authorized this and I would like my money back immediately. 

Hello everyone,I’m experiencing a strange issue with one of my Figma projects.The project itself is still there, but all of the Instagram posts/designs that I created inside it seem to have disappeared.I can confirm that everything was still present on May 27, 2026. When I opened the project later, the posts were gone, even though the project itself still exists.I did not intentionally delete anything, and I’m not aware of any changes that would explain this.Has anyone experienced something similar?Is there a way to check whether pages, frames, or designs were accidentally deleted? Does Figma keep a history of deleted content within a project? Is there any way to recover missing designs from an earlier version?Any advice would be greatly appreciated.Thank you!

Hello, We currently have an Organisation subscription and I would like to reduce the number of FULL licences before it is renewed.I would like to highlight two issues here:Tickets opened via the chatbot never appear in the ticket list on the https://help.figma.com/hc/fr/requests page and have not been replied to Tickets opened via the Request interface do appear, but they also remain unanswered.My subscription is due to renew in 2 days, and despite all the requests I’ve made in good time, I haven’t received any response from Figma!!How can I get an urgent response?Thank youCamille

Hello I'm writing to request a plan downgrade and a refund for some unexpected charges. I (email redacted by forum moderator to remove PII) have been on the Professional plan since April 2026, but I never intentionally upgraded and haven't been using any Professional features. I only noticed the charges yesterday. I'd appreciate your help with:1. Downgrading the plan to Starter2. Refunding the charges from April, May, and June 2026 ($20/month) I completely understand if there are limitations on what can be refunded, but I'd be grateful for whatever you're able to do I wrote my first request using the AI assistant on June 21, but for some reason nothing happened—the request wasn't generated. My new request didn't show up today either. It seems there's a problem with the AI assistant Thank you

Hi Figma Team,I’ve had a file disappear completely from my account. I have not moved the project or sent it to trash.I have checked through all folders including trash and had no luck. Please can you offer help in getting this recovered as soon as possible. A lot of hours went into this. These are the only links I have:[file link redacted by forum moderator to remove PII]  Not sure if this is due to my membership changing to basic since.Thanks in advance Danny

Hello,I am writing regarding the subscription and seat charges for my Personal Team, which is currently subscribed to the Pro plan.During the process of changing seat types, I changed my seat in the following order:Collab → Pro → DevHowever, each change appears to have created an additional seat instead of replacing the previous one. As a result, although I am currently using only one Dev seat, it appears that I may be charged for all three seat types:Collab seat Pro seat Dev seatMy intention was only to use a single Dev seat, and I do not need the Collab or Pro seats.Team/Organization Name: Personal TeamAccount Role: I am the owner and administrator of this account.In addition, I have submitted several inquiries through Figma Learn and the support channels regarding this issue. However, it seems that my requests may have been closed or marked as resolved before the situation was fully reviewed.This has been quite frustrating because the billing issue remains unresolved, and I am conce

My story is similar to many others’ stories here on the Figma Forum. I shared links from my personal account with 1 other person.  That other person was added as a professional seat on my account for $20 dollars without my consent and without even informing me of the additional charges. I also added 2,500 AI credits last month for my personal account as I ran out of AI credits, but I found out that the charge was not a 1 time charge but a recurring monthly charge. I did not consent to this recurring monthly AI credit charge and was not informed of this additional charge. Not only did I get an additional AI credit charge, but the extra seat (which I did not consent to) was also given an additional AI credit charge (which I did not consent to).I only want 1 professional seat for myself with no recurring AI charges going forward.  The total charge should be $20 a month for this 1 seat. My bill last week was for $172.90 for 2 seats and 2 2,500 AI credit charges.  I would like a 1 time refu

how do i fix this?

Every time I try to edit with prompt it says ‘Blocked - try different input’ I have logged off and back on, quite and restarted . Tried very basic commands but it still comes up with this. 

Hi, Unfortunately, due to a medical emergency in my family, I need to travel to India and will no longer be able to attend the conference.Could you please let me know if it is possible to either transfer my ticket to someone else at the same price I purchased it for, or cancel the registration and receive a refund?I would appreciate your guidance on the available options.

I know there’s another forum post with my exact problem, but I’m on deadline and can’t afford to wait days for help: I just upgraded from Pro to Organization. Once that upgrade finished, I went into Figma Make and saw that my GitHub repo was unlinked, and my supabase project “deleted” -- I confirmed on both sites that the repo and project are not in fact deleted, so that’s good. I need my figma make project reconnected to supabase and to GitHub asap! I’m on deadline! The time… it’s ticking away…  help ticket: https://help.figma.com/hc/en-us/requests/1977963

In figma design, when I search for “a | b”, figma text search presumably ignores everything before the pipe and only finds “b”. I’d expect it to match “a | b” exactly.

Hello, Iwas unexpectedly charged $36 because a Full Seat was accidentally added to my account.I have never used this seat and have already downgraded it back to a Viewer.I already submitted a support ticket via email, but I haven't received a response yet.Could a moderator please help me escalate this issue to the billing team for a refund?Thank you.

Hello, all my work from the last eight months has disappeared from Figma. I always had access to it, including collaborative projects. After buying a new laptop, I installed Figma and logged in with my account. Now I don't have any work from the last eight months. I don't know what to do in this situation. Can you help or offer any advice?

The user upgraded from a monthly to an annual Figma subscription but is still seeing an upcoming $24 monthly invoice due July 19, 2026. In the Admin > People section, only annual seats are visible, and no monthly seats are listed. The invoice shows a 'Project subtotal' line item, but the user cannot identify any active monthly billing or extra seats. They are seeking clarification on why they are being charged monthly after upgrading and want to connect with a support representative.

Hi Figma Support,I purchased a Professional annual plan for 1 full seat on June 20, 2026 ($36 invoice paid).My workspace currently has:1 Full seat (myself) 0 Dev seats 0 Collab seats 0 Monthly seatsHowever, my upcoming invoice shows a $156 billing adjustment for “Seat updates”.Could you please explain where this $156 charge comes from?Thank you.

I am experiencing an issue with Figma's AI image editing tools. Specifically, the image selection/removal feature is not working properly on my account.The problem occurs when I try to select and remove parts of an image using the built-in image editing tools. The action either fails to process or does not produce any result. However, third-party plugins are working normally, which suggests the issue may be related to the built-in feature itself.I have already tried the following troubleshooting steps:Refreshed Figma and restarted the browser Tested with different images Tried using a VPN Verified that plugins continue to work correctlyCould you please investigate this issue and let me know if there are any known service disruptions, account limitations, or additional troubleshooting steps I should follow?

Hello,I accidentally deleted an important Figma design file. First, I moved it to Trash, and then I permanently deleted it from Trash by mistake.I have already checked: Drafts Deleted Files Trash Search results Original file URL while logged into the same account When I open the file URL, I receive the following message:"Hmm, we couldn't find that one. This Design file may have been deleted, moved, or made unavailable."I do not have a duplicate, backup, or another copy of the file.File Name: File Name: Civic Leader Entrepreneur Portfolio Clients ProjectsFile URL:  Account Email: (redacted by the moderator due to PII)The file contained important work and was deleted accidentally. Could a Figma Support Specialist please confirm whether any recovery options, internal backups, archives, or retention systems are available for this file?Thank you very much for your assistance.

I received an email from the config team that my manager has purchased a config ticket for me but I still need to register using my email and the password provided in the email. I followed the instructions, it asked me to update my password and then proceeded to show me an error as shown in the attached email.[image redacted by moderator to remove personal information] 

Hello, I’m trying to renew my Figma subscription, but I’m seeing a pricing inconsistency. In the app, the subscription price is shown as $20. However, at checkout, the price changes to $80 for a 3-person plan. I only need an individual plan. Could you please clarify why this mismatch occurs and help me renew at the correct price? Thank you.

Yes I know this topic has been raised before, but I would like to raise it again, since it is breaking the core interaction in my design system. Is Figma even aware of this issue? Since the last discussion about it is ~2years ago, and this issue still exists. Steps: Create a Button component set with 2 variants: Default, On Press Add interactions in the variant: “Default” → While pressing → Change to “On Press” Insert an instance of the “Default” button into a new Frame Add interactions to the button: On Click → Open overlay. Check the “Close when clicking outside” box. Test the prototype Results When you click the button, the button change to “On Press”, the overlay opens, but when clicking outside the overlay to close it, the button does not reset back to “Default”. Expected: The button should reset to “Default”.

Hello, I’ve created and deleted an account, now I want to use the previous email , as to bring back the deleted account, and am no longer receiving the invite. Best regards

Hey everyone,I'm making my new portfolio with Figma Sites and am a bit frustrated.I managed to create the CMS list, link it to a part of my homepage, but only 1 image is rendering in the published website. When I click in any of these, it appears the information of the first project only.  Please check in these screenshots:   I'd like to know what I'm doing wrong, because when I try to reconnect the CMS with each page, the blocks are already linked:  Thank you.