Report a Problem

I lost access to my account at [redacted by forum admin/moderator to remove PII] and all my projects there. Is there any way to change the email address or restore my access?

Hi everyone,I am trying to publish a new version of my plugin, but I am blocked by the following error message: "We detected a change to your account details. Please contact support@figma.com to proceed."I recently updated my account security settings (password / 2FA), which seems to have triggered this automatic restriction. I have already sent an email to support, but I wanted to open a topic here as well to get a review started, as I've seen similar issues resolved by the Community Support team here.Could someone from the Figma team please help me verify my account and remove this restriction so I can continue publishing? Thank you!

Since the slot update trying to search for variables to apply to fills, strokes, etc. is not working correctly for me.Search is giving me unrelated results or showing no results when I know we have the token. In the attached example I’m not getting any results for icon tokens even though we have them.Any help would be appreciated.  

피그마사이트가 설명에는씨발유료요금제에다쓸수있다고되어있는데 보면 풀시트에서만가능하게되어있는데씨발새끼들아뭐가맞는거임?

I have a rectangle, blue fill, with both a Noise effect and Background Blur effect applied. When sharing via prototype link, it displays wildly different than in the design file. Any idea what causes this and if there is a fix to display the same? Bottom is how it appears in design file, top is how it appears in Prototype share link.   

SummaryWhen adding a slot to a component set that already has multiple variants, there is no way to link that slot property to matching layers in the other variants. The only way to get a unified slot across variants is to add the slot to one variant first, then duplicate to create the others. This means any existing component with multiple variants must be rebuilt from scratch to add a shared slot.Steps to reproduceCreate a component with two or more variants. In one variant, add a slot property to a layer. In another variant, select the matching layer (same name, same hierarchy). There is no option to assign it to the existing slot property. Creating a new slot property on that layer produces a duplicate — two separate properties with a conflicting variants warning.Working path (for comparison)Create a component with one variant. Add a slot property to a layer. Add a new variant (duplicate). The slot property carries over as a single unified property showing "2 items".Expected behavi

I'm on Figma's Education plan ( my own team seat, resets Apr 1) with 2,668 AI credits left (full monthly bar shows). File is in this Education team, and AI tools like 'Remove background' worked fine until yesterday. Now every AI action errors with 'Out of AI credits' popup, despite balance visible. I've: Confirmed file/team Checked AI balance in Main menu Tried new files in same team This forces app-switching, killing workflow. Daily limit bug? Plan verification glitch? Screenshots attached. Thanks for help!   

Hello Figma Support,I’m trying to upgrade to the Pro plan, but I keep receiving the error message:“Payment can’t be completed, please use another payment method.” I’ve already tried entering my billing details, but the transaction still fails. Could you please help me understand what’s causing this issue?I’m from Indonesia, and I use a Mastercard debit card. I also have made sure that my balance is very sufficient. I have already tried more than 5 times, and it still fails. I have even tried to use a Visa credit card, but it’s just useless. Please help me.

I can no longer use the AI features after switching accounts. It is very inconvenient because I was able to use them with my previous account.

My portfolio deploys fine on desktop, but mobile devices are being served a cached/different version. The URL is the same on both devices, but mobile shows outdated content even after clearing all browser cache. None of my images are showing on mobile version. just text. Please help.

Hi ​@Junko3 , I have paid for professional plan of figma make, yet if I want to add a custom domain to my published site, it still shows me that am using the starter plan, and as such I cannot add a custom domain. Please help me and check this.

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding.  , The website also keeps saying error, please fix this and reset my verification, Please notice me. Thank you.

Hi. I have been granted access to 4 different Figma files. In my email, I click accept and it takes me to a screen that say “Hmm… looks like this file is restrictedTo access it, you’ll need to join the organization first. Do you want to ask a admin to add you to the organization?” and then says aske to be added. I have already been added. I login into my Figma account and see the invites and click accept, and get sent to the same way. I just want to view the file, but it will not let me after I have been given access. I have clicked asked to be added but none is getting an email to add me. Everyone else on my team was added the same way and none else is having this issue. I have cleared my cache, tried on a different browser, and made sure it was the right account. There is no reason I could not be able to view the file, because I was granted access and clicked accept but it still does not work. This has been happening for over a week now.

Dear Figma Team,I hope you are well.We are currently using your services and require your assistance with an urgent tax documentation request.To process payments correctly under Portuguese tax rules, we need:A signed Model 21-RFI, andA valid Tax Residence Certificate.Please note that the Model 21-RFI is already pre-filled and attached for your review and signature.Without these documents, we are required to apply a withholding tax of 28% on payments. Providing this documentation allows us to avoid this tax and process payments in full.We would greatly appreciate your support at your earliest convenience. If this request should be handled by another team, kindly forward this email or share the appropriate contact.Thank you in advance for your cooperation.Kind regards,

Hello, I am posting here because we are facing an urgent billing and seat issue, and although we already have an active support ticket, we have not received a response for more than 3 days. We are the Owner of our team(KIESRND), and this issue is now affecting our actual work. Here is the problem:  Our original seat setup was 2 Dev seats and 2 Full seats At some point, one Dev seat was unexpectedly changed to a Full seat As a result, we were billed based on an unintended seat structure During the process of trying to correct this, it also appears that an additional Dev seat may have been charged on a monthly basis We contacted Figma Support and received a reply saying that removing one Full seat could allow a refund However, after that reply, we have received no further response for over 3 days, despite already having an open support ticket  At this point, one seat is not usable as intended, and this is creating a serious disruption to our work. What we need is:  If possible,

I’m reaching out here because my Figma account has been suspended, and I haven’t received a clear explanation yet. Here are my account details: Email: (redacted by the moderator due to PII)I rely on Figma for my work, so this issue is quite urgent for me. If the suspension was caused by any policy violation, it was completely unintentional, and I’m more than willing to resolve it and follow all guidelines moving forward. If any additional information is needed to verify my account, I’d be happy to provide it. Thank you in advance for your help 🙏

Hi Figma Support Team,I'm reaching out to request the recovery of a file named 'Social Media' that was lost following the deletion of my Figma account.Here are the details:- File name: Social Media- Account email: (redacted by the moderator due to PII)- Account deletion date (approx): 19th Feb 2026I understand account deletion is permanent, but I wanted to reach out urgently in case recovery is still possible given the recency of the deletion.Could you please look into this and let me know if the file can be retrieved? I'd be happy to verify my identity or provide any additional information needed.Thank you for your time.

Dear Support Team,I am writing to request urgent assistance in recovering a critical file associated with my student account.The document is my Graduation Project, which was last updated in February. I have not moved or deleted the file, and it is currently missing from both my active directories and the trash folder. As this is vital to my academic work, I would appreciate your help in locating or restoring it.Please let me know what additional details or identifiers you require from my end to proceed with the recovery process.Thank you for your time and assistance.Best regards,Divyank

When in a Figma Site project under “make” it isn’t possible to switch to the chat tab when editing creating/components. The top navigation chat/split/code is unresponsive. This is true in the windows and mac desktop app as well as the browser app (firefox and chrome). No matter what option is clicked the view stays on the 3 column layout: file | code editor | code layer (preview). It is not possible to use the ai chat to enter prompts.

Hi, I am experiencing errors with every Figma Make prototype I open starting sometime yesterday. They all have errors, they render with strange anomalies, elements which were interactive are no longer interactive.Some of the errors it is finding is some sort of Figma code errors, almost like it is looking at the code behind the figma interface in conjunction with the code for the make project. 

Ho provato il piano Professional e poi dopo che figma mi ha tolto 30€ senza capire perché, quando per italia il piano viene comunque 24,40€ al mese. Io ho annullato il piano tornando a free. Pero nel mio conto Revolut continuo vedere tentativi di Figma per prendere i soldi mensili. Voglio togliere la mia carta dal mio account Figma perché è free. Potete aiutarmi per favore.

The client has shared a file with me and given me “can edit” rights, but I cant edit. I am getting this error “An Admin needs to update your seat so you can edit file”. Any ideas? Thanks

I am using the education upgrade for Figma and some members of my team are able unable to access the files we are working on. Everything online about adding/editing seats is involves the admin page, but the ‘seats’ column in the admin members page is not there. My teammates need access to our project. Do you know of any way to fix this?

У нас был оформлен годовой профессиональный план на 1 команду. Других пользователей мы не добавляли. Но неажиданно списалась оплата помесячная. Мы не добавляли нового редактора. Помогите решить вопрос. Мы надеемся что вы сможете вернуть деньги.

If i have the SimilarWeb extension Figma, Figjam etc won’t load.  They hang on the splash screen and ultimately Chrome asks to wait/kill the tab.  If i disable the extension it loads fine.  I’ve reported to them but would be great to get this fixed since it has over 1M MAU.   https://chromewebstore.google.com/detail/similarweb-website-traffi/hoklmmgfnpapgjgcpechhaamimifchmp Thanks,Anand