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DDDY
DDDY
New Member
July 17, 2026
Question

환불요청합니다.

  • July 17, 2026
  • 1 reply
  • 25 views

I am writing to request the immediate cancellation of my Professional Team (Monthly) subscription associated with "DDDY's team" (Invoice ID: in_1TuA3ZIvcqWR3dFDiVQSsMlX), which was charged $16.50 USD on June 17, 2026.

I have not used this subscription at all during the billing period, and I am requesting a full refund of this charge.

Please cancel the subscription and process the refund as soon as possible. If this matter is not resolved in a timely manner, I will have no choice but to pursue legal action.

I look forward to your prompt response.

And I don't know where the unsubscribe is. Did you hide it on purpose?

1 reply

adamsmasher
Figmate
adamsmasher
Figmate
July 17, 2026

Hi, ​@DDDY - thanks for your post. Totally understandable that you’d like to cancel a subscription you aren’t using. 

 

I’ve created a ticket with our support team regarding your plan since we can’t directly assist with account and billing issues here in the forum. I also flagged this to the team to help get it prioritized for you. In the meantime for your reference, we have a help article on managing billing on the Professional plan that gives guidance on how you manage your subscription. The short answer is you’ll be adjusting seats back to View type seats so that they don’t renew with the plan. 

 

Let me know if you have any questions, and thanks for your patience!

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