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HazelKokolin
HazelKokolin
New Member
July 17, 2026
Solved

No response to support ticket, now my team is locked

  • July 17, 2026
  • 1 reply
  • 56 views

There has been no response on the support ticket I submitted and now my team is locked. Any other way I could contact support?

This topic has been closed for replies.
Best answer by Celine_

Hi ​@HazelKokolin ! Celine from the Community Support team at Figma here.Thanks for following up, and I'm sorry to hear you're still waiting.

I can see that you already have an open support ticket. I've gone ahead and added a follow-up note to your case to help increase its visibility with our support team.

Thanks for your patience while they investigate your issue. They'll get back to you through your existing support case as soon as possible.

 

Update: The support agent replied to you, please check your inbox when you can. They have removed the accidental seat added to your account. 
 
For your information, if you'd like to prevent additional charges in the future, we recommend using seat approval settings to automatically manage new seat requests. This setting will require Admin approval for a user to be upgraded to a paid seat. You can also check our Help Center article  that provides step-by-step instructions on how to change the setting. I’ll go ahead and close the topic here, thank you!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
July 17, 2026

Hi ​@HazelKokolin ! Celine from the Community Support team at Figma here.Thanks for following up, and I'm sorry to hear you're still waiting.

I can see that you already have an open support ticket. I've gone ahead and added a follow-up note to your case to help increase its visibility with our support team.

Thanks for your patience while they investigate your issue. They'll get back to you through your existing support case as soon as possible.

 

Update: The support agent replied to you, please check your inbox when you can. They have removed the accidental seat added to your account. 
 
For your information, if you'd like to prevent additional charges in the future, we recommend using seat approval settings to automatically manage new seat requests. This setting will require Admin approval for a user to be upgraded to a paid seat. You can also check our Help Center article  that provides step-by-step instructions on how to change the setting. I’ll go ahead and close the topic here, thank you!

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