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No response to support ticket, now my team is locked

  • July 17, 2026
  • 1 reply
  • 17 views
HazelKokolin

There has been no response on the support ticket I submitted and now my team is locked. Any other way I could contact support?

Best answer by Celine_

Hi ​@HazelKokolin ! Celine from the Community Support team at Figma here.Thanks for following up, and I'm sorry to hear you're still waiting.

I can see that you already have an open support ticket. I've gone ahead and added a follow-up note to your case to help increase its visibility with our support team.

Thanks for your patience while they investigate your issue. They'll get back to you through your existing support case as soon as possible.

 

Update: The support agent replied to you, please check your inbox when you can. They have removed the accidental seat added to your account. 
 
For your information, if you'd like to prevent additional charges in the future, we recommend using seat approval settings to automatically manage new seat requests. This setting will require Admin approval for a user to be upgraded to a paid seat. You can also check our Help Center article  that provides step-by-step instructions on how to change the setting. I’ll go ahead and close the topic here, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 17, 2026

Hi ​@HazelKokolin ! Celine from the Community Support team at Figma here.Thanks for following up, and I'm sorry to hear you're still waiting.

I can see that you already have an open support ticket. I've gone ahead and added a follow-up note to your case to help increase its visibility with our support team.

Thanks for your patience while they investigate your issue. They'll get back to you through your existing support case as soon as possible.

 

Update: The support agent replied to you, please check your inbox when you can. They have removed the accidental seat added to your account. 
 
For your information, if you'd like to prevent additional charges in the future, we recommend using seat approval settings to automatically manage new seat requests. This setting will require Admin approval for a user to be upgraded to a paid seat. You can also check our Help Center article  that provides step-by-step instructions on how to change the setting. I’ll go ahead and close the topic here, thank you!

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