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Hello, all my work from the last eight months has disappeared from Figma. I always had access to it, including collaborative projects. After buying a new laptop, I installed Figma and logged in with my account. Now I don't have any work from the last eight months. I don't know what to do in this situation. Can you help or offer any advice?

The user upgraded from a monthly to an annual Figma subscription but is still seeing an upcoming $24 monthly invoice due July 19, 2026. In the Admin > People section, only annual seats are visible, and no monthly seats are listed. The invoice shows a 'Project subtotal' line item, but the user cannot identify any active monthly billing or extra seats. They are seeking clarification on why they are being charged monthly after upgrading and want to connect with a support representative.

Hi Figma Support,I purchased a Professional annual plan for 1 full seat on June 20, 2026 ($36 invoice paid).My workspace currently has:1 Full seat (myself) 0 Dev seats 0 Collab seats 0 Monthly seatsHowever, my upcoming invoice shows a $156 billing adjustment for “Seat updates”.Could you please explain where this $156 charge comes from?Thank you.

I am experiencing an issue with Figma's AI image editing tools. Specifically, the image selection/removal feature is not working properly on my account.The problem occurs when I try to select and remove parts of an image using the built-in image editing tools. The action either fails to process or does not produce any result. However, third-party plugins are working normally, which suggests the issue may be related to the built-in feature itself.I have already tried the following troubleshooting steps:Refreshed Figma and restarted the browser Tested with different images Tried using a VPN Verified that plugins continue to work correctlyCould you please investigate this issue and let me know if there are any known service disruptions, account limitations, or additional troubleshooting steps I should follow?

Hello,I accidentally deleted an important Figma design file. First, I moved it to Trash, and then I permanently deleted it from Trash by mistake.I have already checked: Drafts Deleted Files Trash Search results Original file URL while logged into the same account When I open the file URL, I receive the following message:"Hmm, we couldn't find that one. This Design file may have been deleted, moved, or made unavailable."I do not have a duplicate, backup, or another copy of the file.File Name: File Name: Civic Leader Entrepreneur Portfolio Clients ProjectsFile URL:  Account Email: (redacted by the moderator due to PII)The file contained important work and was deleted accidentally. Could a Figma Support Specialist please confirm whether any recovery options, internal backups, archives, or retention systems are available for this file?Thank you very much for your assistance.

I received an email from the config team that my manager has purchased a config ticket for me but I still need to register using my email and the password provided in the email. I followed the instructions, it asked me to update my password and then proceeded to show me an error as shown in the attached email.[image redacted by moderator to remove personal information] 

Hello, I’m trying to renew my Figma subscription, but I’m seeing a pricing inconsistency. In the app, the subscription price is shown as $20. However, at checkout, the price changes to $80 for a 3-person plan. I only need an individual plan. Could you please clarify why this mismatch occurs and help me renew at the correct price? Thank you.

Yes I know this topic has been raised before, but I would like to raise it again, since it is breaking the core interaction in my design system. Is Figma even aware of this issue? Since the last discussion about it is ~2years ago, and this issue still exists. Steps: Create a Button component set with 2 variants: Default, On Press Add interactions in the variant: “Default” → While pressing → Change to “On Press” Insert an instance of the “Default” button into a new Frame Add interactions to the button: On Click → Open overlay. Check the “Close when clicking outside” box. Test the prototype Results When you click the button, the button change to “On Press”, the overlay opens, but when clicking outside the overlay to close it, the button does not reset back to “Default”. Expected: The button should reset to “Default”.

Hello, I’ve created and deleted an account, now I want to use the previous email , as to bring back the deleted account, and am no longer receiving the invite. Best regards

Hey everyone,I'm making my new portfolio with Figma Sites and am a bit frustrated.I managed to create the CMS list, link it to a part of my homepage, but only 1 image is rendering in the published website. When I click in any of these, it appears the information of the first project only.  Please check in these screenshots:   I'd like to know what I'm doing wrong, because when I try to reconnect the CMS with each page, the blocks are already linked:  Thank you.

Figma make keeps showing same error, even after restoring older version. Not sure what goes wrong, refresh doesnt work, shorter or simpeler prompt doesnt solve this either. Error code 2nd time: 7f825515-eab9-4fe7-8f7a-499a2fe13f07A short view of an API error for half a second appearseven after duplicating the file and trying to make a small textual change in the copy i receive an error.

Why are attempts to contact Sales unresponsive?I am looking to purchase but am unable to get a response from anyone. Is this typical of interactions with Figma??

I had unsubscribed, wasnt billed, and then all of a sudden i get a charge from figma and got backcharged as well? When i went and checked out how this happened it said auto subscribed or auto assigned seat. something along these lines. i unsubscribed - why am i being auto resubscribed and how are my payment details and card saved without my consent? why cant i delete payment methods or view them?

Prototypes for me have started showing a blank/empty screen when using content scales like "Fit width", "Responsive", or "Actual size (100%)". Only "Fit width and height" renders correctly. I found a workaround with Claude. I was using a fill on my Frame which I have always used so the background isn’t blankRemoving fill from the frame fixes the prototype rendering. However this causes the prototype background color to show through where frame content doesn't reach.Prototype with Frame FillPrototype without Frame Fill​​​​​ 

I have already cancelled the subscription plan, but I was still charged on my credit card.

its been a week and still we are unable to open Only one particular Figma design, its taking too long to load and finally gives us the following error.URL: https://www.figma.com/design/JAikGFFNnduKurqdqEuEdz/Production_Module?t=4GFIUjGWl2hek9wB-0  I have submitted ticket twice but I didn’t get any response and I didn’t even get any acknowledgement email for those tickets. 

Hi Figma team, I would like to report a billing/subscription issue caused by an accidental seat upgrade. Originally, my subscription was an Annual Dev Seat only. However, I accidentally upgraded to a Full Seat. After this change:- My annual plan was changed from Dev Seat to Full Seat- An additional Monthly Dev Seat was automatically added to my subscription- My billing now shows a $41.44 USD charge for the Full Seat annual plan This change was completely unintentional. I do not plan to use the Full Seat or the additional Monthly Dev Seat, and this was not my original subscription intention. I have already contacted Figma Support and provided the requested subscription information, including the team/organization name and confirming that I am the Admin of the team. However, I have not received a response yet, so I would like to report the issue here as well. The $41.44 USD bill is due on June 26, so I’m hoping this issue can be resolved before the due date.  Could the Figma team please

Hi everyone,I'm trying to access Figma Weave using my Figma account, but after signing in I am redirected to a page that shows:www.figma.com/blocked.htmlBecause of this, I cannot access or use Weave at all.Has anyone else experienced this issue? Is there a specific eligibility requirement, regional restriction, account limitation, or security setting that could cause this redirect? I've already tried logging in through my Figma account, but the same result occurs.Any guidance from the Figma team or community would be greatly appreciated.Thank you.

Dear Figma Support Team,I hope this message finds you well.I’m writing to request your kind assistance in restoring one of my project files that was deleted after my Figma Education Plan expired. I was the owner of the file, and I wasn’t aware it would be removed once the plan ended.Here’s the file link for your reference:👉 https://www.figma.com/design/m4mrkw8UFzRDjuDryzJ3yu/PORTFOLIO-PROJECTS?node-id=1748-547&p=f&t=fCjIfaZ6o8zgDFYo-0This file is very important for my ongoing work, and I would be truly grateful if you could help me recover it or provide any possible way to retrieve its content.Thank you very much for your time, understanding, and support.I really appreciate your help and quick response on this matter.

Hi Figma Support,I've been using the Figma MCP integration with Claude (claude.ai and claude co-work) successfully for the past few weeks, but as of today it has completely stopped working. Every tool call returns a file access error.Plan: (Education Non-profit, Full seat)Steps already tried: Disconnected and reconnected Figma MCP in Claude settings multiple times Revoked and re-granted access via Figma Settings → Security → Connected Apps Confirmed Figma desktop app is on the latest version Re-enabled MCP on the affected file Verified authentication via whoami — returns correct user and plans Attempted the same at different times across 3hrs.The integration was working without issues until yesterday. No changes were made on my end.Debug UUIDs from today's failed requests:- 8f21fc37-d18b-454b-b8e8-9fe257cc3103- 6313682e-0ab9-43b6-9172-1e95315f0448- 2fa888ba-4871-48f5-8001-54605379edf9- ece53856-5d40-460e-8cc9-32a61df6c948Please let me know if you need anything further to investigate.Th

Dear Figma Support Team,I am writing to kindly request a refund for a duplicate subscription charge on my account.I recently upgraded to the Professional plan, but due to a misunderstanding, my team member also purchased a subscription for the same team, resulting in a duplicate billing. I would like to cancel my subscription and request a refund for the extra charge incurred.Here are the details of the accounts involved: My Account Email: (redacted by the moderator due to PII) Transaction Date: [6/22/26] Invoice number: [B4UVKZRT0001] I have already taken steps to ensure that only one subscription remains active for our team. Could you please help me process a refund for this duplicate payment?Thank you for your time and assistance in resolving this matter.Best regards, MINSUN

The Figma Desktop App on macOS v26.5.1 isn’t opening after the update on or after 17 June 2026. I’ve attached the Termination Report for your reference. Please let us know how we can fix this as using Figma in the browser is quite inconvenient.

Hello Figma Product Support Team,Thank you for your response.I would like to add an update to my existing support case:Ticket ID: 1973925The issue is still occurring and has now been affecting my account for approximately 3 days.No matter what prompt I submit in Sigma / Figma Make, the result is always the same:"Something went wrong"This happens even with the simplest possible prompts, such as: "Hello" Changing a single text label Replacing one word Any basic edit request Sigma starts processing the request ("Thinking..."), but after a few seconds it always fails with the same error.Latest Request ID:1a7cdc5b-eac6-47e2-8e73-3219b1325f73I have already reported previous Request IDs in the same ticket.This issue is currently blocking an active website project and preventing me from using Sigma for any modification, even the most basic ones.I have already granted view-only access to support-share@figma.com and provided the Figma Make URL associated with the issue.Could you please ver

My app updated at night and I can no longer work with prototyping mode. Only design function, shift+e key combination not working

Hi Figma team,I submitted a billing/refund request on June 15 (ticket #1961607), and it's now been 8 days with no response. The ticket still shows as "open."My situation: a subscription was set up under a company account from a past project, which has since been deleted. I can no longer access the account or involve an admin, but the subscription still charged my personal card. I've already provided all the account and card details in the ticket, and I've replied to the follow-up requesting team/admin info.Could someone please escalate this and have support follow up? I'm happy to provide any additional verification (card statement, approval code) by email. I just need someone to actually pick up the ticket.Thank you.