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We have purchased multiple licenses and needs to merge them into a single account.

I cannot use Figma Desktop on my company device, where CrowdStrike antyvirus blocks it ​​From the IT dept i received more detailed info  Can anyone provide me help with this one as I cannot access Figma Support to open direct case for this. 

Hello, My friend shared me project with variables and it doesn't work for me, he can update variables and i cant. I wrote in variables what i need and it didn't change in the final version. He have paid version and i am running on free version. Maybe there will be issue? I have desktop version and i tried online version, on both versions is the same problem.  Thank You

I upgraded my Figma account to the Education plan a while ago. I think I selected the wrong education level during signup (high school instead of higher education).I am currently in higher education and I want to use Figma Make, but I do not receive any credits.Could you check my account and help me switch to the correct education plan so I can access the credits?

Hi Team my card is getting declined

Hello Figma Community,I'm reaching out to inquire about the current review timelines. I submitted two different plugins for review over two weeks ago, and both are still in the "Pending Review" status.I understand that the process typically takes 5–10 business days, but since it has exceeded that timeframe without any updates or feedback, I wanted to check if there is a general backlog or if there might be an issue with my submissions.Has anyone else experienced similar delays recently? Any advice or help from the Figma team would be greatly appreciated.

After the recent update, a critical bug has appeared: it is no longer possible to export Figma Slides to JPEG/PNG in bulk. Images are missing, and presentations are exported without them.Our company uses a paid version of Figma, and unfortunately this issue occurs across all plans. We work with large presentations (30 to 100+ slides), and we are now forced to export each slide individually.This is significantly impacting our delivery timelines and overall workflow efficiency. Please address this issue as soon as possible.It is extremely frustrating to repeatedly explain that the only tool capable of handling these tasks is currently malfunctioning.We expect a prompt resolution.

Hello Team, i have this error for already 24 hours and i can’t work in Figma!!I restarted the app many times but without any luck. How can i solve this?  

Hi,I need a cancellation and refund of my Figma Config 2026 ticket. I have raised multiple tickets and haven’t got any response. It’s already been 10 days. This process shouldn’t be this hard.Latest case number 1838270. Please help.Thanks.

"I encountered an issue with my AI credits while working in Figma. Before my last prompt, I had approximately 6.8k credits. I used a prompt that should have cost 80 credits, but instead, it drained 100% of my remaining balance. This is not the first time this glitch has occurred. Could you please investigate and restore my credits?"

Hello,I am reaching out because a critical file has suddenly been made unavailable. I am not the owner but the file was shared with me and I was able to edit it up until yesterday. It does not appear in my trash or the trash of the file’s owner. Can you please assist?(redacted by the moderator due to PII)Thanks! 

Hi Figma team, My plugin has been in review for nearly 3 weeks with no email updates (no approval, rejection, or requested changes). I’d really appreciate it if a moderator could check its status or flag it internally for visibility.Plugin details:Name: Component Bridge Publisher: i4b solutions Plugin ID: 1620277448633739051 Community link: https://www.figma.com/community/plugin/1620277448633739051/component-bridge Submitted: 30, March, 2026 Last updated: 18 days agoWhat the plugin does:Converts React + design-system TSX files (Ant Design, shadcn/ui, ...) into editable Figma designs with real component instances - not flattened images. Published as a companion to the open-source `component-bridge` npm package (https://www.npmjs.com/package/component-bridge). Technical notes that might be relevant for review:No network access requested (manifest: “allowedDomains”: [“none”]_ documentAccess: dynamic-page No AI / no external API calls UI is a single HTML panel; user pastes a script generat

Hello,I’m currently on an Organization plan and would like to upgrade to the Enterprise plan.My plan was renewed on March 11, and I now need to proceed with the upgrade in order to:Access variable extensions Enable variable access via API Reorganize seat types and quantities based on updated team needsI have already submitted the contact form, but I haven’t been contacted yet. Given the urgency of these requirements, I would appreciate it if we could get in touch as soon as possible to move forward with the upgrade.Please let me know the next steps or if you need any additional information from my side.Thank you in advance for your support.

1. Smart animation is applied to the two buttons.2. The functions applied to both buttons are the same.3. The heart-shaped button moves naturally.4. However, the hashtag-shaped button has a flicker.5. I'm attaching a file, so please help me 

The version history in Figma seems to be glitching. When I try to view it, the interface appears to load twice, and I have to click multiple times before the history actually displays.

I testing Figma Slides. But when I go to the presentation page and I use the left and right keuboard keys to switch between slides, the page get stuck between to slides. Is like watching the edge of the slides in the center of the screen.Can someone replicate this problem?  

Hello, I recently upgraded my new account to the Professional Plan. I am trying to transfer the ownership of an existing project from my previous account to this new upgraded account to utilize the unlimited pages feature.However, I am encountering a message stating that I need to "request the administrator" to proceed. Since I am the one who upgraded the account, I would like to resolve this permission issue so I can manage the project as an Owner. Could you please guide me on how to successfully transfer the ownership and enable the Professional Plan features for this project?

Hi, I submitted my Figma plugin for review about a week ago and it's still showing as "Under Review." I've seen similar posts about delays recently — is this expected given the current volume? Is there anything I should check or do while waiting? Thanks!

Hello. I was recently running into a problem today when I was trying to paste an image into my frame a while ago:Files failed to import…File format not recognized or failed to convert [filename].pngWhenever I paste an image into a frame, Figma tells me that the image format is allegedly not recognized or failed to convert.A popup message in red also appears as well:Image file [filename].png import failed This doesn’t just happen on one of my files, but to all of my files on my drafts as well, but this only happens when I copy an image from another page or frame using Ctrl+Shift+C (because I use a Windows device). However, pasting images from the Internet and other sources outside of Figma Design worked fine for me. How do I fix or prevent this error from happening again? Any help would be appreciated. Thanks.

I have a design system that I published as a library. I’m consuming this library in another file for a slide show. Up until now, I never got an error when trying to access variants in the slide show file. But as of today, I am getting this message for a seemingly random assortment of instances: “The properties and values of this variant are conflicting. Change the applied values on this variant to resolve this.” I don’t get this error when interacting with variants inside the authoring file.  I looked up this error message on the Figma forum, and it says it appears when Figma detects that two variants are identical, regardless of whatever they’re named. But in my case, the variants are absolutely not identical. They have many differences in names and values and they have never produced this error either on the authoring or the consuming side until now.  I saw that Figma dropped the “Slot” property recently (love it). I’m wondering if this update could have led to this error?

 I’m reaching out because I’m having an issue with my Config registration. I had previously registered for the online version, as I wasn’t sure if I would be able to attend in person at the time.Now that my plans have changed and I will be attending in person, I tried to update my registration. However, when I go to the page to select the attendance modality, it automatically redirects me to the success page, and I’m unable to make any changes.Could you please help me update my registration from online to in-person, or advise me on how to resolve this issue? 

Our design team is experiencing two major issues with a specific shared Figma library:Inconsistent Access: Some team members can only restore access by manually re-adding the library from the "This file" section, while others cannot see it there at all.   Library Linking in Figma Make: We can no longer link Figma libraries within Figma Make. Has this feature been removed or changed?We have already tried restarting the Figma app, restarting our computers, and accessing Figma via a browser, but the issue persists. Could you please clarify why this is happening and how we can resolve it?Let me know if you have any questionsThanks! -E

Hi everyone,I’m facing an issue with my Figma Professional plan and it’s currently blocking my work.I had purchased a Professional plan for a team named “Product Design-1 2025”. It was working fine earlier, and I was able to access the team and all related files. Recently, I renewed the subscription as well.However, now I’m unable to see that team in my workspace at all. I can only see my default free team, and all the files/projects that were inside the paid team are also not visible anymore.I’m logged in with the same email on which I received the payment receipt, so I’m not sure why this is happening. I’ve already raised a support request through Figma, but haven’t received a response yet.This is quite urgent for me as I’m unable to access my work and also can’t use the paid features.Has anyone faced something similar or knows what might be causing this? Any help or guidance would be really appreciated.Thanks!

I have submitted several support tickets to get a refund for Config 26. Nothing but crickets. This shouldn’t be that hard to do.  Latest support ticket: 1821932

Hi Team,We are facing a critical issue. A very important Figma file is completely missing from our workspace, personal drafts, and the trash folder. Global search is also not finding it.When we try to open the old prototype link, it gives a 'Prototype not found' error. Since I am on a Starter plan, I cannot create an email ticket, so I am requesting help here.File Details: File ID (from URL): 8PWGNMF3jj86lRGpx4WC7m Creator/Owner Email: [redacted by forum admin/moderator to remove PII] My Email: [redacted by forum admin/moderator to remove PII] Could a support agent please check the backend status of this file? Was it permanently deleted, or is it linked to a different account? We urgently need to recover it. Thank you!