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Question

Lost Design Files

  • August 17, 2026
  • 1 reply
  • 11 views

Christine Hong

I have a few lost files. I’m missing 3 important design files from my Figma account. I looked at my drafts, recents and trash/deleted files section and its not there. They’re all made by me and I had a link the prototype because I had it linked to my old portfolio and it says “Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions.”

This project used through this email so I’m confused where it went. I noticed a few other files were lost but the three that’s not working on my portfolio were case studies and really important project files so I’m hoping to get it back or get at least some answers.

1 reply

djv
Figmate
  • Community Support
  • August 17, 2026

Hi ​@Christine Hong, thanks for reaching out! 

I understand how this must be slowing down your workflow. I’m Denise from the Community team at Figma. My team here on the forum isn’t normally able to assist with File Management issues. But are you able to share a URL link to the file? 

With this, I can take a look on the backend to see what may have happened to its permissions. If I’m not able to help recover your files, I can also create a ticket to connect you with our support team to investigate further.