Hello Figma Support Team
I have submitted an official support ticket (Ticket No.#2074466）to request recovery for my permanently deleted design file.
Brief incident overview:
The file was stored in my personal Drafts. I transferred ownership to another Figma account, then mistakenly permanently deleted the file from trash. I was unaware that files inside personal drafts remain hosted under the original creator’s account even after ownership transfer. After deletion, neither account can open the file.
My local exported .fig backup is corrupted. It once imported successfully on Figma web temporarily, but I failed to duplicate a copy. Now all import attempts trigger "Internal error during import". I have tested Figma desktop, Figma web, Figpea, js.design, all cannot load this local file.
This file contains core commercial design assets and I have no other complete backup. Could community support staff help escalate my ticket and ask backend teams to check if any temporary server cache or snapshot exists for recovery? I can complete all identity verification required.
Thank you sincerely.
[Second image removed by moderator for privacy reasons - 2026/08/16]
