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Mehmet Batuhan Süngü
Mehmet Batuhan Süngü
New Member
August 15, 2026
Solved

Refund

  • August 15, 2026
  • 1 reply
  • 72 views

Hello,

I purchased a one-month Figma plan, but after trying it for the first time, I realized that the features do not meet my needs. Therefore, I canceled my subscription and would like to request a full refund.

I am submitting this cancellation and refund request only 2–3 hours after purchasing the plan. You can also review my usage data and see that I barely used the service during this time.

I do not want to be charged and keep the subscription active for the remainder of the month, as I will not be using. I would really appreciate it if you could process my refund.

Thank you for your understanding and support.

Best answer by Tom Reem

Hey ​@Mehmet Batuhan Süngü, welcome to Figma Forum and thanks for laying out the timing.

On the recurring side: Canceling a plan stops your subscription from renewing, so once that goes through, there's no further charge when the month ends. The charge from today is the part I've passed to Figma's Customer Support team, since refunds aren't something I can review from the Forum. I'll be upfront that Figma subscriptions are non-refundable by default, but Support reviews requests like yours individually.

Your case number is: 2073859, and they'll follow up at the email tied to your Figma account. For reference, here's how Figma's cancellation and refund policy works: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Appreciate your patience as we follow up on this. 🙏🏻

1 reply

Tom Reem
Figmate
Tom ReemAnswer
Figmate
August 15, 2026

Hey ​@Mehmet Batuhan Süngü, welcome to Figma Forum and thanks for laying out the timing.

On the recurring side: Canceling a plan stops your subscription from renewing, so once that goes through, there's no further charge when the month ends. The charge from today is the part I've passed to Figma's Customer Support team, since refunds aren't something I can review from the Forum. I'll be upfront that Figma subscriptions are non-refundable by default, but Support reviews requests like yours individually.

Your case number is: 2073859, and they'll follow up at the email tied to your Figma account. For reference, here's how Figma's cancellation and refund policy works: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Appreciate your patience as we follow up on this. 🙏🏻

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