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엄지원
엄지원
New Member
August 17, 2026
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Student verification problem

  • August 17, 2026
  • 1 reply
  • 48 views

i am a university student. Last july, I attempted to verify my student status to use the team project, but it has not been applied. SheerID says the verification is complete and have told me contact Figma. How can I apply this to my account?

as a result, SheerID verification succeeded, but I did not receive the education plan setup email. Please apply this as soon as possible

    Best answer by Celine_

    Hey there! Celine from the Community Support team at Figma here.

    Thanks for the details. It's possible your verification was applied to a different Figma account, possibly one tied to another email domain (like a Gmail address). This can happen if you were logged into a different account at the time of verification. Do you happen to have any additional Figma accounts?

    • If the verification was applied to a different account (like a Gmail one), you can simply log into Figma with that email to access your Education benefits.
    • If you'd prefer it moved to the account associated with your .edu email instead, please complete this form. These requests are processed weekly, and we'll let you know once the change has been made.
    • If your status is already applied to the account tied to your education email, Figma for Education isn't able to move that status to a private account — in that case, you'd instead want to transfer the project or team to the account you want to use going forward.

    If things are still unresolved after checking the above, please reach out to figmasupport@sheerid.com, with education@figma.com cc'd, so both teams have visibility, and look into this, thank you!

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    August 17, 2026

    Hey there! Celine from the Community Support team at Figma here.

    Thanks for the details. It's possible your verification was applied to a different Figma account, possibly one tied to another email domain (like a Gmail address). This can happen if you were logged into a different account at the time of verification. Do you happen to have any additional Figma accounts?

    • If the verification was applied to a different account (like a Gmail one), you can simply log into Figma with that email to access your Education benefits.
    • If you'd prefer it moved to the account associated with your .edu email instead, please complete this form. These requests are processed weekly, and we'll let you know once the change has been made.
    • If your status is already applied to the account tied to your education email, Figma for Education isn't able to move that status to a private account — in that case, you'd instead want to transfer the project or team to the account you want to use going forward.

    If things are still unresolved after checking the above, please reach out to figmasupport@sheerid.com, with education@figma.com cc'd, so both teams have visibility, and look into this, thank you!

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