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Student Verification approved but can't see the student features availabe

Forum|Forum|28 days ago
August 13, 2026
7 replies
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I am experiencing an issue with my student verification status on my Figma account.

My student verification was approved through SheerID on Aug 13 , 2026, under my university email but when logged in i don’t get to see the student benifits available to me please help me out it’s an urgent

Best answer by djv

Hi @baivab regmi, thanks for the additional context and screenshot!

Please note that I’ve redacted your screenshot, since it contained your email address for your privacy and security. The Education label in your upper right above your email address is a good sign. This means your verification is attached to this account, but it looks like the Education plan hasn't been applied to a team yet. Please note that verification and choosing the plan that you want to upgrade itself are two separate steps. Once your education status is verified, you can create or upgrade the team you plan to use as your education team.

To create a new team:

Open the Figma file browser and click Create free team in the sidebar or visit https://www.figma.com/files/create-team.
Give your team a name and click Create team. You can always change this after the team is created.
Start inviting students, educators and other collaborators to your team. Anyone you invite with can edit access to the team must verify their education status within seven days.
Click Continue and then Complete upgrade.

To upgrade an existing team:

Open the file browser by logging in to your account at figma.com.
Next to the team name on the left sidebar, click the Free badge.
In the upgrade modal, select the Education plan option and complete the upgrade process.

More details in our Help Center article here. Hopefully this helps you get set up and gain access to your Professional features, but you still have your open ticket, if you run into any further issues.

adamsmasher

Figmate

Hi, @baivab regmi. Thanks for your post - totally understand how this is urgent for you!

Can you check your email from SheerID and see if you received that at the same email address you used to log into Figma? It’s worth confirming that it’s exactly the same and not an alias or alternative spelling. Also, have you tried contacting SheerID? They are definitely you best point of contact regarding this type of issue. Let us know if you continue to have trouble, though!

baivab regmiAuthor

New Member

i have been verified by them but i haven’t received the confirmation mail form the figma itsef so i don’t think it’s a Sheer ID verification issue ...please look into it i have attached the screenshot ..i have done every process before reporting the issue

Celyn_L

Figmate

Hi @baivab regmi, Celyn here stepping in for @adamsmasher. Thanks for following up and for sharing the screenshots!

I understand that you’ve successfully completed the SheerID verification process, but haven’t received the confirmation email from Figma with the next steps to set up your Education plan.

I’ve gone ahead and created a support ticket for you so our team can take a closer look at your verification status and assist you from there. Your ticket number is #2071472.

Someone from the team will follow up with you directly through your ticket, so please keep an eye on your inbox.

Thanks for your patience in the meantime!

baivab regmiAuthor

New Member

Just to update you on this still haven’t got any mail reagrding this from the team @Celyn_L .

adamsmasher

Figmate

Hi again, @baivab regmi. Thanks for checking in again on this.

I’ve reached out to the team regarding your request - you should hear back soon. Thank you for your patience! In the meantime, I’m curious: what happened when you clicked the Continue button in the email that confirmed your verification?

baivab regmiAuthor

New Member

@adamsmasher haha i don’t quite remember i think it opened figma but it didn’t put me with features 😪 like look here i see education in the right side but i dunno what it means i dont see the features being enabled tho

[Screenshot redacted for PII - DJV 8/17/26]

djvAnswer

Community Support

Hi @baivab regmi, thanks for the additional context and screenshot!

Please note that I’ve redacted your screenshot, since it contained your email address for your privacy and security. The Education label in your upper right above your email address is a good sign. This means your verification is attached to this account, but it looks like the Education plan hasn't been applied to a team yet. Please note that verification and choosing the plan that you want to upgrade itself are two separate steps. Once your education status is verified, you can create or upgrade the team you plan to use as your education team.

To create a new team:

Open the Figma file browser and click Create free team in the sidebar or visit https://www.figma.com/files/create-team.
Give your team a name and click Create team. You can always change this after the team is created.
Start inviting students, educators and other collaborators to your team. Anyone you invite with can edit access to the team must verify their education status within seven days.
Click Continue and then Complete upgrade.

To upgrade an existing team:

Open the file browser by logging in to your account at figma.com.
Next to the team name on the left sidebar, click the Free badge.
In the upgrade modal, select the Education plan option and complete the upgrade process.

More details in our Help Center article here. Hopefully this helps you get set up and gain access to your Professional features, but you still have your open ticket, if you run into any further issues.

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