Solved
Request refund for being billed for a seat I accidently added and cannot remove.
I logged a job last Wednesday #2161287 and I have still not heard back. I have now been billed for a seat that I don’t use and cannot remove.
Celyn_LSolution
Figmate
October 6, 2026
Hi
I’m sorry you haven’t heard back from the team yet. I understand you’d like help removing a seat you unintentionally added and have now been billed for. I’ve escalated your ticket #2161287 to bring it to the team’s attention.
Someone from the team will reach out as soon as they’re able, so please keep an eye on your inbox. Thanks for your patience in the meantime!