Students repeatedly losing access to shared FigJam folder despite already having edit permission

Question

Hi everyone,I’m an instructor using Figma/FigJam during my classes and I’m running into an ongoing permissions issue that’s becoming difficult to manage during live lectures.I have a folder containing the FigJam boards we use in class. My students need to be able to open these boards, edit them, and add sticky notes while I’m teaching.I’ve already added all of their emails through “Share this folder” with edit access. However, I’m seeing a few problems:Some students are still asked to request access even though their email is already listed on the folder.	I’ll approve their request or try adding their email again, only to find that they were already added previously.	Even when I make a board public for 24 hours and approve a student on the spot, some students still can’t access or edit it.	This has happened repeatedly rather than being a one-time permissions issue.There’s also a related Education account problem affecting some students. A few are having difficulty getting their Figma Education status approved, and some are 17-year-old university students who seem unable to get Education access until they turn 18. I’ve directed students to Figma support and solutions I’ve found on the forums, but these issues can take a while to resolve.At this point, I’m spending a significant amount of class time troubleshooting Figma access instead of teaching.What I’m trying to understand is:Is there a reliable way for an instructor to create a FigJam folder or set of boards where an entire class can consistently have edit access without students repeatedly needing to request permission?And if Education verification is still pending or unavailable for a student, is there a supported way for that student to participate in an instructor’s FigJam boards in the meantime?Any guidance would be really appreciated. I’d ideally like to set this up once at the beginning of the course rather than troubleshoot individual student permissions during every class.Thanks!Jarell

adamsmasher · Accepted Answer

Hi ​@Jarell- thanks for your post. I can appreciate how disruptive these issues are when it feels like you’re spending more time on that instead of actually teaching the course.For the students you invite to the folder who seemly still don’t have access - do you know if they completed student verification with the Figma account using their school email address? If the files are on an Education team, just being invited won’t be enough - they also need to complete their verification so their own account is recognized as a student account.One option for live classes while verification temporary participation viaFigJam open sessions. On each board, open Share, check that its link-sharing settings allow your students to join, then click Startunder Open sessionand share the board link. Students can join as visitors and add sticky notes without creating or verifying an account. Each session lasts 24 hours and can be restarted for another class. The board also needs to be in an Education or other supported paid team space rather than your drafts. If you are already using that and students are still having trouble, then we’ll want to take that to support for deeper investigation.For the 17-year-old university students, was there any consensus among those that resolved the issue? They can contact SheerID directly atfigmasupport@sheerid.comrather than repeatedly resubmitting, too (I’m guessing this might have been in some of the forum solutions you provided).Let me know if I missed anything!

Jarell · Answer

​@ksndo you think you can look into this as well for me please? Thank you!

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