Hi, @mmtresor. Thanks for flagging this! Hopefully this hasn’t blocked you from working.
Did you upgrade the team that owns the file in your screenshot? If it the file was on another team, that could explain why it’s still locked. Do you have any other unpaid invoices? That can also explain why the file remains locked. If neither of those applies, I’d also quite and reopen the desktop app if you use that, or log out and log back in with a browser if you use that. Let me know if you still see this, though, and we’ll go from there.
Hi @adamsmasher This is keeping me from working, yes. I have not upgraded the team that owns any files. I have no other unpaid invoices. I restarted the desktop app a couple of times (even restarted the computer), I have logged out and back in, but I’m locked
Hey @mmtresor 👋 Stepping in for @adamsmasher. I located your existing ticket (ID 2168877) and added some additional context. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. Talk soon! — Jaycee
