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b24fm1037
b24fm1037
New Member
October 5, 2026
Solved

SheerID Verification Approved, but I Deleted My Figma Account and Recreated It

Hello Figma Support,

I need help with my Figma Education verification.

I originally submitted my student verification using [email redacted by forum moderator to remove PII]. While I was waiting for the verification result, I deleted my Figma account because I needed to continue working on my assignments.

After that, I created a new Figma account using the same email address.

I have now received confirmation from SheerID that my student verification was successfully approved on October 2, 2026, but the verification status is not reflected on my current Figma account. My current account still asks me to verify my student status.

SheerID provided me with these approval details:

  • Name: Erkhes Gansuld
  • Email: [redacted by forum moderator to remove PII]
  • Verification date: October 2, 2026
  • Verification ID: 6abda25bfb693f2c79272f82
  • SheerID User ID: 1682273864621817816

I understand that deleting and recreating my Figma account may have caused the verification status to no longer be associated with my current account.

Could you please help me transfer/sync my approved Education verification to my current Figma account, if possible?

I need access to Figma Education for my university coursework, so I would really appreciate your help.

I have attached the SheerID approval email and a screenshot showing that my current Figma account is still asking me to verify.

Thank you very much for your assistance.

Kind regards,
Erkhes Gansuld

    Celyn_L
    Celyn_LSolution
    Figmate
    October 6, 2026

    Hi ​@b24fm1037, Celyn from the Figma Community Support team here.

    Thanks for reaching out and for taking the time to share all of this context.

    I’ve created a support ticket for you so our Education team can take a closer look and assist you directly. Your ticket number is #2173012. I’ve passed along the details that you have shared here on your ticket so the team has full context - could you also reply directly to the ticket with your screenshots, as they don’t seem to have uploaded successfully here.

    Also, just a heads-up that I’ve removed some personal information from your post to help protect your privacy.

    Someone from the team will be reaching out soon, thanks for your patience in the meantime!

    View in thread

    3 replies

    Celyn_L
    Figmate
    Celyn_LSolution
    Figmate
    October 6, 2026

    Hi ​@b24fm1037, Celyn from the Figma Community Support team here.

    Thanks for reaching out and for taking the time to share all of this context.

    I’ve created a support ticket for you so our Education team can take a closer look and assist you directly. Your ticket number is #2173012. I’ve passed along the details that you have shared here on your ticket so the team has full context - could you also reply directly to the ticket with your screenshots, as they don’t seem to have uploaded successfully here.

    Also, just a heads-up that I’ve removed some personal information from your post to help protect your privacy.

    Someone from the team will be reaching out soon, thanks for your patience in the meantime!

    b24fm1037
    b24fm1037Author
    New Member
    October 6, 2026

    (screenshot redacted by the moderator due to PII)

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    October 6, 2026

    Thanks for sharing the screenshot, ​@b24fm1037. I can confirm that your screenshots have also been received on your support ticket. 

    Just a heads up that I’ve went ahead to redact one of your screenshots above as it contained personal information. 

    The team will review your case and reach out to you shortly, appreciate your patience in the meanwhile 🙏

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