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Zoran Jeremic
Zoran Jeremic
New Member
October 5, 2026
Solved

Payment method not accepted

 I'm having problem to subscribe to figma plan. It keeps showing error message "Your plan was previously in CAD and must continue being paid in CAD. Make sure you provide CAD payment method". I tried multiple CAD credit cards and keep getting the same error. 
Figma customer support seems to be useless or doesn’t exist. Already created ticket and waiting for a week without any feedback.

Celyn_L
Celyn_LSolution
Figmate
October 5, 2026

Hi ​@Zoran Jeremic, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that you’re having trouble subscribing to a Figma plan, even after trying multiple CAD credit cards. I’m really sorry you’ve been waiting a week to hear back.

I’ve located your ticket #2159805 and escalated it to the team. They’ll follow up with you via your ticket as soon as they’re able, so please keep an eye on your inbox.

Thank you for bearing with us, appreciate your patience in the meanwhile 🙏

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3 replies

Celyn_L
Figmate
Celyn_LSolution
Figmate
October 5, 2026

Hi ​@Zoran Jeremic, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that you’re having trouble subscribing to a Figma plan, even after trying multiple CAD credit cards. I’m really sorry you’ve been waiting a week to hear back.

I’ve located your ticket #2159805 and escalated it to the team. They’ll follow up with you via your ticket as soon as they’re able, so please keep an eye on your inbox.

Thank you for bearing with us, appreciate your patience in the meanwhile 🙏

Zoran Jeremic
Zoran JeremicAuthor
New Member
October 6, 2026

Thank you. I got someone reach out. Turned out that it was affected by my location, not a credit card. 

Celyn_L
Figmate
Celyn_L
Figmate
October 6, 2026

Thanks for the update, ​@Zoran Jeremic! I’m glad the team has been in touch and helped clarify what was affecting your payment 🙌 

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