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Sheerenee Sookmungal
New Member
September 27, 2026
Question

Request 2133173 - license renewal

  • September 27, 2026
  • 2 replies
  • 22 views

Hi, Can I please get a response to a ticket logged about our license renewal. It has been almost 2 weeks and no response. 

2 replies

Tom Reem
Figmate
Figmate
September 27, 2026

Hello ​@Sheerenee Sookmungal, welcome to Figma Forum!

Thanks for flagging this, and sorry for the wait. I can't access billing or account details from here, but I've confirmed your case: 2133173, is still open with the Customer Support team, and I've added this thread to it so they have the full context.

Approvals for license renewals and similar requests may be limited over the weekend, so their next update will come during the week. It will go to the email address tied to the case.

Please don’t hesitate to let us know if any other questions come up. 🙏🏻

Sheerenee Sookmungal
New Member
September 28, 2026

Thanks for the response Tom, will wait to hear further on this from Support.