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Anonymous
October 5, 2026
Solved

Help recovering access to my old Figma account

Hi Figma Support,

I’m reaching out because I need help regaining access to my old Figma account.

The account was originally registered with an email address that I no longer have access to, so I’m unable to log in or receive the verification/reset emails.

I have now created a new Figma account using this email address, and I was wondering if you could help me regain access to my old account and, if possible, change the email address associated with it to my new one.

The old email address was: (redacted by the moderator due to PII)
My new email address is: (redacted by the moderator due to PII)

I’m happy to provide any information needed to verify that I’m the owner of the old account, such as details about the account, files/projects, previous team or organization, or anything else you may need.

I would really appreciate your help, as I have important Figma files connected to the old account that I don’t want to lose.

Thank you very much for your help!

Best regards,
Pauline Skaanild

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    October 5, 2026

    Hey ​@paulineskaanild, thanks for reaching out in the Figma Forum! Since you no longer have access to the email address associated with your previous Figma account, there’s one thing you can check first.

    Are emails sent to your old email address currently being forwarded to an inbox you can access?

    If they are, you can try resetting your Figma password. This may allow you to sign in using your email address and password instead of Google SSO. Once you’re able to access the account, you can then update the email address associated with it from your account settings.

    If emails from the old address aren’t being forwarded, or you’re still unable to access the account after trying this, our support team will need to manually review your case and verify account ownership.

    I’ve gone ahead and created a support ticket on your behalf so the team can help you with the account recovery process. Someone from Support will follow up with you directly and may ask for additional information through a secure form to verify ownership of the previous account. For reference, your case number is 2171436, sent to your new email address you’ve shared here. Please check your inbox when you can, 

    (Since this involves account-specific information, please provide any requested account details directly through your support case rather than posting them here in the the Figma Forum.) Thanks for your patience while the team takes a closer look!

    Update: The support agent is waiting for your reply so we can verify your verification request. Please check your inbox when can. I am closing the thread here, thank you.

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    October 5, 2026

    Hey ​@paulineskaanild, thanks for reaching out in the Figma Forum! Since you no longer have access to the email address associated with your previous Figma account, there’s one thing you can check first.

    Are emails sent to your old email address currently being forwarded to an inbox you can access?

    If they are, you can try resetting your Figma password. This may allow you to sign in using your email address and password instead of Google SSO. Once you’re able to access the account, you can then update the email address associated with it from your account settings.

    If emails from the old address aren’t being forwarded, or you’re still unable to access the account after trying this, our support team will need to manually review your case and verify account ownership.

    I’ve gone ahead and created a support ticket on your behalf so the team can help you with the account recovery process. Someone from Support will follow up with you directly and may ask for additional information through a secure form to verify ownership of the previous account. For reference, your case number is 2171436, sent to your new email address you’ve shared here. Please check your inbox when you can, 

    (Since this involves account-specific information, please provide any requested account details directly through your support case rather than posting them here in the the Figma Forum.) Thanks for your patience while the team takes a closer look!

    Update: The support agent is waiting for your reply so we can verify your verification request. Please check your inbox when can. I am closing the thread here, thank you.

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