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dairiusstone
dairiusstone
New Member
October 5, 2026
Solved

Request for a Refund for Professional Figma Plan

Hi Figma support team,

I subscribed to the Figma Professional plan today and was charged $21.78. After testing the features, I found that the plan does not meet my expectations and needs for my workflow.

Since I will not be using the paid features, I would like to kindly request a refund for the $21.78 charge. I noticed that similar refund requests for professional plans have been resolved positively in this community, and I hope my case can be reviewed as well.

My account email: [redacted by forum moderator to remove PII]

My name: Keno Dairius

Thank you for your understanding.

Best regards,

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    October 5, 2026

    Hey ​@dairiusstone, thank you for reaching out to the Figma Forum!  I can see that you’ve already submitted a support request regarding the $21.78 Professional plan charge. (Your case number is #2171743 for reference).

    I’ve added a follow-up note to your existing case and escalated it internally to increase visibility. Since this involves account-specific billing details, my team and I are not able to review the request here in the Forum, but our support team can take a closer look at your account and request.

    In general, Figma’s Terms of Service state that fees paid are non-refundable unless otherwise specified. Figma Term of Service.

    The team will follow up with you directly through your existing support case, so there’s no need to submit another request. I’ll go ahead and close this topic here. Thanks for your patience while the team reviews your case!

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    October 5, 2026

    Hey ​@dairiusstone, thank you for reaching out to the Figma Forum!  I can see that you’ve already submitted a support request regarding the $21.78 Professional plan charge. (Your case number is #2171743 for reference).

    I’ve added a follow-up note to your existing case and escalated it internally to increase visibility. Since this involves account-specific billing details, my team and I are not able to review the request here in the Forum, but our support team can take a closer look at your account and request.

    In general, Figma’s Terms of Service state that fees paid are non-refundable unless otherwise specified. Figma Term of Service.

    The team will follow up with you directly through your existing support case, so there’s no need to submit another request. I’ll go ahead and close this topic here. Thanks for your patience while the team reviews your case!

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