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christian_pgx
New Member
October 5, 2026
Question

Figma Make AI credits suddenly depleted to 0 after recent reset

  • October 5, 2026
  • 3 replies
  • 12 views

Issue Summary: My monthly quota of 20,000 Figma Make credits reset on October 2, 2026. While running routine, standard prompts with over 19,000+ credits remaining, my entire balance abruptly plummeted to zero.

A total loss of 20,000 credits in under 24 hours is mathematically impossible under normal operations and far exceeds my typical monthly usage. This is an unmistakable system glitch that has completely blocked my workflow.

Required Action: I require an immediate audit of my usage logs and prompt history to identify the system error, along with a full restoration of my depleted credit balance, or just fully refund my payment. Your support is painfully slow and unhelpful.

3 replies

christian_pgx
New Member
October 5, 2026

20,000 Credits for 5-6 normal prompts in less than a day. Then the support will tell me this is normal since they’re using “Agentic AI System”, again 20,000 credits for 5-6 normal prompts in less than a day. I’m not even building an app from scratch, my prompts are just to make minor changes. LOL

christian_pgx
New Member
October 5, 2026

Even if I use FREE account or trial it won’t consume that much credit for the prompts that I made. Then you will tell me this is normal. My credit was twenty freaking thousand!

Jaycee Lewis
Figmate
Figmate
October 5, 2026

Hi ​@christian_pgx Thanks for your post. I located your support ticket (ID 2168307) and escalated this internally. Please keep an eye on your email as this will help keep communications organized and in one place. — Thank you!