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Aayushi Gupta
New Member
October 14, 2026
Solved

Urgent: Config India Ticket Showing as Cancelled Despite Having Original QR Code — Ticket #2195378

Hi Figma Community Support Team,

I need urgent help with my Config 26 India in-person registration scheduled for 15 October 2026 in Bengaluru.

I had my original ticket QR code, but while logging in to check my registration details, I unexpectedly saw a message stating that my ticket had been cancelled. I did not intentionally cancel my ticket.

Now, whenever I try to log in, I receive the error: “Your account is incomplete. Please complete your registration and try again.” The registration page also shows that in-person applications are closed.

I have already raised a support request (Ticket ID: #2195378) and contacted Figma through Instagram, but I haven't received a resolution yet.

I need to travel approximately 40 km to attend the event, so I urgently need confirmation about whether my original QR code is still valid.

Could someone from the Figma team please escalate this to the Config India registration team and help verify my ticket status? If it was cancelled accidentally, I would be extremely grateful if you could help restore my registration.

Thank you for your time and support.

​​​​​@ksn 

ksn
ksnSolution
Community Support
October 14, 2026

Hi again ​@Aayushi Gupta - it looks like you’ve received a message from our Config team to sort this out. Please continue your conversation via your ticket (#2195378). Thank you!

2 replies

ksn
Figmate
Community Support
October 14, 2026

Hi ​@Aayushi Gupta - thank you for posting, and apologies for any worry this is causing. I’m happy to help as best as I can.

I responded to your PM, but also letting you know here that I've escalated your ticket with our events team, and waiting for an update.

When I hear more from them, I'll let you know. You should also expect a response to your email ticket as well when they can get back to you.

Thank you for your patience.

ksn
Figmate
ksnSolution
Community Support
October 14, 2026

Hi again ​@Aayushi Gupta - it looks like you’ve received a message from our Config team to sort this out. Please continue your conversation via your ticket (#2195378). Thank you!