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은지원
은지원
New Member
October 15, 2026
Solved

Refund Request

Hello,

I would like to request a refund for my Figma subscription. I have never used the service, and I had attempted to cancel my subscription before the payment was processed, but I was still charged.

I am currently a student with limited financial resources, so this unexpected charge is a significant burden for me. I would really appreciate it if you could kindly review my request and issue a refund.

Thank you for your time and understanding. I look forward to hearing from you.

Celyn_L
Celyn_LSolution
Figmate
October 15, 2026

Hi ​​@은지원, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you have not utilized your subscription and would like to request a refund.

While we’re unable to handle billing issues here in the forum, I’ve located your support ticket #2196641 and added an internal note to help increase its visibility with the team. They’ll review your request and follow up via your ticket, so please keep an eye on your inbox.

Thanks for your patience while the team takes a look!

 

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
October 15, 2026

Hi ​​@은지원, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you have not utilized your subscription and would like to request a refund.

While we’re unable to handle billing issues here in the forum, I’ve located your support ticket #2196641 and added an internal note to help increase its visibility with the team. They’ll review your request and follow up via your ticket, so please keep an eye on your inbox.

Thanks for your patience while the team takes a look!

 

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