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Mehmet Ak
Mehmet Ak
New Member
October 13, 2026
Solved

Invitation

My invitation mail isn’t received by our new team member, thus I can’t add her to the team. What might be the reason? (Yes we have checked spam and junk; also asked IT for as if it’s blackedlisted) 

    Gayani_S
    Gayani_SSolution
    Community Support
    October 15, 2026

    Hey ​@Mehmet Ak, I’m sorry for the delay getting back to you, and thanks for already checking spam and junk and asking your IT team about blocklists.

    I can see you already have a support ticket open with us (#2194292), and our team is currently looking into this. They’ll follow up with an update as soon as they have more information, so please keep an eye on the ticket for their reply.

    For anyone else coming across a similar issue, here are a few common causes to check:

    • Wrong Figma account: Make sure the recipient is logged into the correct account when accepting the invitation.
    • Guest approval or settings (Enterprise plan): Invites to people outside your organization may need admin approval, or may be blocked by your organization’s guest access settings.
    • Wrong join method: If someone is joining with a team link, an admin may have reset it. Try the current link, or ask for an email invitation instead.


    For reference, these Help Center articles cover this in more detail:

    If anything changes in the meantime, feel free to reply here.

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    1 reply

    Gayani_S
    Figmate
    Gayani_SSolution
    Community Support
    October 15, 2026

    Hey ​@Mehmet Ak, I’m sorry for the delay getting back to you, and thanks for already checking spam and junk and asking your IT team about blocklists.

    I can see you already have a support ticket open with us (#2194292), and our team is currently looking into this. They’ll follow up with an update as soon as they have more information, so please keep an eye on the ticket for their reply.

    For anyone else coming across a similar issue, here are a few common causes to check:

    • Wrong Figma account: Make sure the recipient is logged into the correct account when accepting the invitation.
    • Guest approval or settings (Enterprise plan): Invites to people outside your organization may need admin approval, or may be blocked by your organization’s guest access settings.
    • Wrong join method: If someone is joining with a team link, an admin may have reset it. Try the current link, or ask for an email invitation instead.


    For reference, these Help Center articles cover this in more detail:

    If anything changes in the meantime, feel free to reply here.

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