Report a Problem

Our other Figma account was recently compromised. We have lost access, and it appears that the account was deleted by an unauthorized person. This account contained important design work.We kindly ask you to:- Help us recover the compromised account if possible, or- Transfer all existing projects and files from the compromised account to our new account.These files are critical to our work, and we would deeply appreciate your assistance in restoring access or migrating the content.I already have a ticket open with the email of the admin of the account compromised, ticket number is 1431224. We are ready to provide any additional evidence to confirm our ownership of the account and its content.Thank you in advance for your help and understanding.Best regards

I’ve made a flow diagram of a simple user task, i’ve adjusted the connectors to better fit the layout and available space. I then wrapped it in a section component and pressed the hotkey to resize the section to fit the flow diagram.However, when I do this, it always changes the positions of the connectors which i then need to adjust again. This usually happens when I move the connectors from their default.Attached a before and after:For a simple diagram this is annoying but not a big deal. but for a large, very intricate diagram … this is a nightmare

I am facing problems when I display the project. There are glitches in the display. Do you have a solution?  

Hi, I duplicated 2 files, a library and a design file. The new design file is obviously still attached to the previous library. I want to attach it to the new library. Everything is still exactly the same. I open the library panel in the new design file, add the new library to the file and detach the old one, then I click on “swap library” in order to replace components and styles in the file, but I get this error ID: ba6fb6fe90044b46a5917a85bf89e636. Did this happen to anyone else? If yes anyone found a solution? How am I supposed to swap my libraries if this doesn’t work, I tried more than 20 times over the week end. 

I have prototypes with pop out modals, when I present these appear fine unless I go into “Full Screen Mode”. In which case the pop out modals disappear and the prototype skips any pop out modals when clicking through.

I have tried multiple cards. The error persists. Can anyone help me with this?

I don’t know if I used some keyboard shortcut, but now all my files doesn’t show fills or strokes.When I try to create a new form it just creates a blank form, but the fill and the stroke appears at the right menu. 

About an hour ago, the auto layout control fields and the border radius field are not responding when trying to click into them and adjust values. 

I need support on billing - our org is connected to old, de-activated emails leading to us not being able to make changes. Looking to connect with someone ASAP!

I’m using the layout guide to create columns, but they are failing to show up? I’m currently using the Figma Desktop App version 125.5.6 on macOS Sequoia 15.5.  

Hi Figma team,I’ve encountered an unexpected behavior when using Auto Layout with negative gaps. When a zero-width or height element is included in the frame, the negative gap is ignored, and spacing defaults to 0.Steps to Reproduce: Create an Auto Layout frame with a horizontal or vertical direction. Add multiple regular elements (e.g., rectangles) — negative gaps work as expected. Add a zero-width or zero height element into the same Auto Layout group. Suddenly, the negative gap no longer works — the spacing defaults to 0, breaking the layout.  Would appreciate if this could be looked into.Thanks! Changing the gap reveals that only the Auto layout frames without the zero size element are able to have a negative gap value 

I was asked to open a file in recovery mode because it ran out of memory, i tried doing that but it still wasn't opening. so i checked online and i was asked to clear the figma app cache. I cleared the cache, and after doing that, the file opened, but now all the screens on that file are missing. i cant find them anywhere. pls advise on how to recover these files. 

Annoying that auto-layout components with hidden layers set to Fixed in library file are forced override to Scroll when propagated out from library into other files.Anyone find a workaround?

I created a Make composant for my Figma site.I’d like to feed it with a custom image. I managed to create a string field because I don’t think a file field already exists.I’ve been wondering if there’s a way to get the URL of a media already present on my Figma file ?Thank you very much  

Since yesterday my figma runs really slow and also shows storage issues. even if the file did not change now my storage space is suddenly full. Working like this is not even possible as i have to wait for certian things up to a minute and it is also pixalated.

ok

When using the native “Slide number” component provided by Figma Slides, the page number is handled automatically. However, enabling the “Include total” option — which displays the format “current page / total slides” — introduces a problem. If new slides are added after the component has already been inserted, the total number of slides does not update automatically and remains stuck at the previous count. The only workaround found is to manually toggle the “Include total” option OFF and then back ON. While this does refresh the total correctly, it becomes impractical when dealing with a large number of slides.

Why is it that even though I have preset integer values in the variables (font size, padding), Figma changes the integer values of the component’s child elements to decimals and doesn’t allow me to edit them? I have to detach the instancebefore I can change the values back to integers. Why does this happen?The font size should be 16 but it changes to 15.93All the integer values in variables change to decimalsThe variables cannot be selected

Figma Design has this keyboard shortcut for text tuning: It conflicts with Chrome’s well-known shortcut to go to the previous or next tab.As a result when I execute this shortcut while in the Figma Design tab, Chrome stops switching tabs. Which is a pity, because this happens even if you have no text selected.  Any suggestion (other than using the native Figma app, which is not my preference)?Is there no way to disable or redefine certain Figma shortcuts?

Olá!Sou Carlos Coelho, desenvolvedor de sites. Uso o Figma para criar layouts de sites usando fontes Google (em geral). Venho hoje para reportar um problema no site e gostaria de saber se temos uma solução para isso.Ao desenvolver o site, geralmente uso a categoria “Google Fonts” para selecionar uma fonte para o meu website do meu cliente… Sabendo que o cliente tem uma identidade visual, eu busco na galeria Google Fonts a fonte do meu cliente, exemplo Gibson. O Figma me informa que a fonte Gibson foi encontrada… Porém, ele me leva a crer que a fonte Gibson está na categoria que eu selecionei, “Google Fonts”, o que não está.Gostaria de saber se os desenvolvedores do Figma poderiam corrigir isso para que este tipo de problema não aconteça, e que a “Categoria > Google Fonts” seja uma forma de selecionar um grupo específico de fontes. E que a parte de Pesquisa seja delimitada pela Categoria.Att.

Hello!I wrote here 10 months ago about my prototype not working when I share them with some colleagues because the variables just don’t work at all.  I tried again today with a new prototype and still have the same issue. It works perfectly fine on my computer, variables are set, used, changed, all good.But when my colleague opens the prototype on her computer, it’s as if the variables didn’t exist at all. (tried in browser and the desktop app)This is really a pain when you spend time creating a nice proto that no-one can use…Has anyone run into this or better yet, found a solution? Thanks!

Skipped slides in Figma Slides are still visible on the iOS app, is that the intended behaviour?

A frame below the fold with mouse enter trigger not respecting the preserve scroll position functionality. My main top level frames are named identically. Just about every frame, header and nav have auto layouts so I don’t know if that is causing the issue but I don’t see why it would. This is making my scroll to top button difficult to use and a dynamic header that goes away on scroll down and quickly comes back on scroll up before getting to the top of the page impossible.

Figma canvas started to freeze randomly. It happens when I try to move objects back and front, work with texts. I can zoom in and out on the keyboard, move the canvas, switch between open files, work on another file. But the initial file is frozen and I need to restart it.  Any solution to this?  TIA

I have set up a Figma doc, but every time I go to present or preview, all the pages are blank. It’s weirdly just showing one image on slide 5, but everything else is blank. Any ideas what I might be doing wrong? Thanks.