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Question

My plan isn’t updating.

  • October 20, 2025
  • 1 reply
  • 14 views
WonheeLover

After completing my verification with SheerID, I got an error message that says “It looks like you’ve already been approved for this offer.” However, when I check my account, I’m still on the Starter plan and don’t have access to the student plan features.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • October 20, 2025

Hi ​@WonheeLover ,

 

I understand that you’re having an issue with your Education verification.

Please double-check that you’re logged into the account you want to verify and used the same email on the application form.

 

Sorry to hear but we’re unable to verify accounts, so please contact SheerID directly using this form: SheerID Contact Form

If you’ve already reached out to SheerID, your next step would be to contact education@figma.com for assistance.

 

You can also check the Troubleshooting and FAQ section in this article: Figma for Education

 

Thanks,

 

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