Figma Thumbnails Not Loading - Anyone else experiencing this?

Hey ​@Veronica Pena, thanks for flagging this! 

I sent this over to our team, and it seems to be related to a bug that they’ve been investigating and working towards a fix. 

I am happy to inform you that the fix has been successfully released. Please refresh your Figma tabs to ensure that you are using the fixed version. If you continue to experience the issue, please let me know, and I will flag it down for further investigation.
 
Thank you again for taking the time to report the issue!

Hi!

Experiencing the same error. Apparently it's still not ok.

yeah, same here. still seems to be an issue. thank you for looking into it! will wait for updates

Same, still experiencing this despite refreshing, restarting and checking for updates etc

Hi everyone, thanks for flagging it! Sorry to hear you are still experiencing the issue.
Can you confirm if you are seeing the issue on both the browser (such as Chrome) and the desktop app?
 
As a first steps, please:

• Close any unused Figma tabs and force-quit your browser or desktop app, then restart it.
• Clear your desktop app cache if you're using the Figma desktop app , and then check if the thumbnails load, You can follow the steps here.

If the issue still persists after trying this, please reach out directly to our support team, this will help our team to take a closer look at your case here: Submit a bug report
In the form, please share a screenshot of how the thumbnails appears, and provide a direct link to one of the files (missing the thumbnail) and invite support-share@figma.com with edit access so the support team can take a look at the file's details (this won’t count towards your billing). Thank you!

Thanks ​@Celine_ - it’s happening in the app and browser for me (Safari and Chrome).

I will raise a bug report in that case :) 

I had the same issue for so long. I followed the steps for the desktop app and it worked right away on next open. Can’t vouch for the browser but seems to be working for me. 

​@Mathew Cricchiola So the instructions to reset Figma in the desktop app worked instantly, however after a few hours, maybe a day, they started disappearing again. They never came back in the web app at all 🤷

Hey @Darren_Williams1, thanks for letting us know. Sorry to hear you’re still running into issues!
I wasn’t able to locate your support ticket. Could you please DM me the email address you used to contact our support team, and your case number if you have it? I just want to make sure we’ve received it properly so we can investigate your case thoroughly. Thanks!


Update: For anyone else experiencing this issue on the Desktop app, here’s a similar thread with a temporary workaround you can try in the meantime:
 

If not, I’d strongly recommend reaching out directly to our Support team. This will help them review your case more closely and provide a faster resolution. Thank you!

Also seeing this issue (on both app and browser). At this point it’s gone past being just an annoying issue — I feel it’s impairing productivity. I now have to take extra time to more closely examine the document titles and sometimes even open them to determine whether they’re the right one. Thumbnails oftentimes include metadata and context that titles cannot.

Thought it was fixed… but like Darren, after a few hours… Still happening. New project right now, with lots a files. Hope this issue gets fixed soon for dev to navigate. 

Please let me know if there are any updates. Thank you!

Thanks everyone for your patience!

Update on the desktop app: A fix will be included in the next version of the main app. Once you see the prompt to update, go ahead and install it — the thumbnails should reappear afterward.

In the meantime, try restarting the app and checking for updates to see if the fix has already rolled out to you.

Our team’s still keeping an eye on the rollout, and we’ll share more updates from engineering as soon as they’re available.

If you’re still not seeing the fix after updating — or if you’re experiencing the same issue in the browser — please reach out to our Support team so we can investigate further via this secure form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374.

Thanks so much for bearing with us while we work to get this fully resolved! 🙏🏼