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Question

Request to Cancel Suspension of My Account

  • October 21, 2025
  • 1 reply
  • 24 views

Trương Ngọc Khánh Uyên

Dear Figma Support Team,

 

I kindly request you to review and cancel the suspension on my account.

  • Email ID: [PII removed by forum admin]

This is my genuine account. My account was locked without any notification, I don't know why my account was locked. There are many of my work files in the account and I did not violate any policy., please help me reopen my account.

 

Thank you for your support.

This topic has been closed for replies.

1 reply

  • Figmate
  • 2607 replies
  • October 21, 2025

Hi ​@Trương Ngọc Khánh Uyên ,

 

I understand that you’re having trouble accessing your account.

It looks like you’ve already reached out to our support team through a support ticket(#1558817) about this. One of our specialists is currently looking into it and will reply to you directly via email once they’re ready. Please keep an eye on your inbox for their message.

 

Just so you know, for security and privacy reasons, we’re unable to assist with these matters here on the Forum (which is also why we had to remove your personal information from your post).

I’ll go ahead and close this topic for now, but if you have any other questions outside of your account access, feel free to create a new topic.

 

For other community members experiencing similar account-related issues — our support team is best equipped to help. To contact them directly, you can use this secure form: Submit a request

 

Thanks,