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My team is experience bigger load than normal even on smaller files, is the any way to debug this?

@Tiago_Ferreira_Diniz - apologies for the lag. We have some steps we can do immediately to try and debug, but I also have some questions for you:
 

  • Do you recall a specific date on when you all noticed change happening?
  • Is it just the web browser? Or do you also see this in the desktop app as well?
  • It sounds like all files are affected -- do you notice a particular part that lags? ex: when you’re creating a frame, adding a component, etc.
    • Are load time on bigger files worse? Or are they about the same?
  • If it’s happening on the browser only: what browser (and version number) are you current using? Do you have any extensions installed in your browser?
  • Do you recall any changes that may have happened on you (our you team’s) devices or software? Ex: addition of a VPN, new OS updated, etc.

Here’s a help page that can get you started on basic troubleshooting: https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist

If you get to the point where none of the suggestions help, shoot me a reply here.. I’d also like to know if this resolves on your end too.

 

Thanks!


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