Hello Figma Support Team,
I am writing to urgently follow up on my ticket #1554004 (submitted on October 17).
I subscribed to the Annual Organization plan around September 28, 2025. After using it for nearly a month, I've discovered a critical issue: all users in this plan are restricted to "Guest" status with "limited access." This makes it impossible for us to manage permissions effectively or migrate our projects, which has severely blocked my team's workflow.
The core problem is that I was misled during the purchase process. I upgraded directly from an existing project within the Figma app. On that upgrade page, the only option presented to me was the "Organization" plan.
I only discovered later that the "Professional" plan (which is what I actually needed) is only available for purchase through the main "Pricing" page, not through the direct in-app upgrade flow. This is a misleading UI/UX that guided me into buying the wrong, more expensive plan.
I request an immediate downgrade of my account to the Professional plan. My team needs "full access" to continue our design work as soon as possible.
Since I have already paid for the annual subscription based on this misleading flow, please process this downgrade immediately and adjust my billing accordingly to prevent unnecessary future charges for a plan I cannot use.
Thank you for your prompt assistance.
