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Hello! I need help verifying my student account. I sent a request using the form on the official website, but there was no response. Thank you in advance!

Please, I’m currently experiencing an issue with my Figma file. I was working on my design when, unexpectedly, everything I had worked on since I started UI/UX disappeared. I’m not sure what I pressed, and even after refreshing the file, the issue remains the same.

 [Title updated by a moderator on 21-May-2025 from: “plz on this fechers in my figma id” to “Why don’t I have access to Figma AI features?”]

Hi all! I’m relatively new with Figma, though I’ve worked with many other website builders – and Figma Sites seems to be a pretty simple tool to build a website. I’ve tried to do some simple tests with Figma Sites, but one thing I cannot get to work is to sites to play embedded videos on preview mode or in live website.  By embedded video I mean building a frame and inserting a video from computer’s library to it – not a linked video from Youtube or other websites.  Whenever I try to do this, it seems that the video stays frozen. I would like videos to autoplay as soon as view lands on in. Since I’m coming up with a client project where we need to embed multiple videos as well as some background videos to frames, I’m wondering is this on me, a general issue or a bug?  If anyone knows about this, I would appreciate a response.  

Hi,In recent 2-3 weeks or so, in figma I am not able to edit the files that are shared by the designer (I was given Edit access), and the panel where I was able to switch between edit and dev mode is now locked with dev mode icon, but I cannot measure distances at all (when try to see the distance between elements on hovering over them, I don't get the measured distance).I've been having this kind of permission issues for quite some while in Figma.Can you assist? 

So recently I changed my email account for my google account because I could not remember my old hotmail account however I forgot that my Figma account is connected to my old email account and I could log in via my Google SSO. However there is no way now of accessing my Figma account because I don’t know my old email account password at all and can’t even recover the old email account password and get access to my inbox. Is there a way I can access my Figma account? It’s very worrying because it’s a pro account so now I am paying for something I can’t even access. Is there someone at Figma who could help me and I can prove it’s my account through billing address or something. 

  If I was opening the project in Figma then it’ll pop-up this [You can’t access this resource]. So, I just want to open it for my work, by this I can’t approach the web and that will be difficult for me to work on it. So, please resolve it as soon as possible. 

Hi everyone,I really need some help with a file.After duplicating a project, some of the components stopped working properly.The “Go to main component” option doesn’t appear at all when I click on a button.The only thing I can do is click “Restore component,” which just creates a duplicate of the component in the relative page (very weird to explain). Oddly, this only affects the buttons, other components seem to be working fine.Any quick advice or solution to fix this? Thanks in advance,Lorenzo 

I am trying to change the email associated with another Figma account that I have and receiving an “incorrect password” error whenever I attempt to make the change. Here is what happens, step-by-step:Open ‘Settings’ Select ‘Change email’ Type in requested info: ‘New email’ and ‘Confirm password’ Click ‘Submit’ button Form does not submit and a red pop-up appears at the top of the page: ‘You entered an incorrect password.’I have double-checked that I am using the correct password and even updated it just in case.

Hi there,While applying after delay animations it works fine when viewing in web version but in figma mirror app it doesn't shows the after delay animation.. it this a bug or what am went went wrong,,, any suggestion's…?

After the new update I am unable to copy the gradient. Before I had to just select the shape/element which had the gradient I wanted, I would press ctrl+c and the gradient properties were copied and then I had to just paste it into the desired shape bt ctrl+vBut I am unable to do this now, is there a new way of doing this or Figma has gotten rid of this property?

 In Light mode I can easily see which component is selected. But on dark mode it is a bit harder.

I am able to access my Library variables when editing object details: But when I try to use the Set Variable function in an interaction, I can only choose local variables: This problem seems to be limited to the Set Variable function; when I am creating conditionals I can access Library variables just fine:  

Hey there, I’m running into library publishing failure and am hoping someone can offer a solution.  Context:The library is a design system file that has successfully published as recently as the afternoon fri, 2/28 (today is tue, 3/4) The file memory usage is only 7%, and laptop has 50% available memory The system contains atomic and simple molecular components with variant properties, and local variables for text and color I have triple checked the entire file for conflicting component properties and/or nested instances that might cause loops – it’s possible I missed something, but the library was publishing until a few days ago The last changes I made before publishing began to fail was to apply semantic color variables to icons however, I had successfully published updates with those variables to other components previously, so can’t imagine this is the culprit The file has 87 changes to publish, with 0 conflicting instances. Changes include modified, added, and removed components/

Hi! I was able to publish my library without any issues this morning, but now I'm getting the error message: "Publishing failed: Please reload the page to publish."I've tried reloading the page, quitting Figma, restarting my laptop, and confirming my network connection, but nothing seems to work. I've been using this file for over a year and have never encountered this issue before.  

Most of the time, I use the auto layout with first on top because I have to put dropdowns on my input fields. I have to keep changing it to first on top, because you guys made it automatically last on top for the first time setting auto layout. Can you tell me why? Or if you may, can you guys change it to first on top. That would be nice. Thanks,Rashad

SituationI’m using a component with 3 variants (default, hover, filled) as an interactive checkbox, designed in a design system file. There are no interactions in the MPC component in the design system file, only in the prototype file. This component is used on multiple screens in a prototype (a question flow with selectable answers). ProblemWhen I click an answer (switching the component to the “filled” variant), that state carries over to the same component instance on the next screen — even though I haven’t interacted with it there. So it should be in default state. Figma appears to remember the variant state globally, not per screen, which breaks the logic of my prototype. This becomes a serious problem when only one answer should be selected: if all options appear as “selected” due to previous interactions, the user can’t proceed in the flow anymore. This prototype is being tested on a fairly large scale, so we need reliable behavior. These unintended state carryovers lead to conf

Hello Figma Community, I was really happy to learn that figma enables with the new update to write on a vector path.However, it is quite annoying, that it is not easily possible to edit the path after I put the text on it. If I double click, I just can edit the text. Sometimes I manage to edit the path, but I don’t know how to get there. I am thankful for your help.

There have been many times when I hide an icon from the right or left of a button, it has a purple box around it. Please check this.

Was the sort feature removed from the Community tab? I can’t seem to find any way to sort the results by latest/trending/etc. Is this a bug?   

When I click on an object and then press the Z key, I should be able to select a box to zoom in on the view. However, now I find that the mouse displays a magnifying glass, but the mouse can still move the object.

Dear Figma Team,Once I have imported a component into the figma site if any changes made back to the component it is not getting applied to the figma sites please resolve this issue.Thank you.

When starting design, it loads, after which it returns the error 'Something went wrong Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.'screenshot: https://yapx.ru/album/ZK9e4

If you go to the Edit variant property panel and try to grab one of the variants at the bottom of the list and drag it up, you will sometimes get the grab icon appearing in between items: Example of bug 

We have a design system with 3 variable modes for brands, this includes different colors and fonts for each brand. If I have, for exemple Component - Variable Mode Brand 1 (Default) and  Component - Variable Mode Brand 2, and I try to resize them using Scale (K) (either together ir individually), the following happens: 1. Component - Variable Mode Brand 1 (Default) keeps it's font family2. Component - Variable Mode Brand 2 changes the font family to the default used in Variable Mode Brand 1 The same thing happens with a third component using Variable Mode Brand 3. Here is a GIF I made from a video of me having this issue:   Any configuration I am using wrong?I do have all fonts installed and can change text and do anything else with them without having this problem. I do believe it's a bug. While this doesn't stop my normal workflow of designing screens for handoff as we never resize components, we sometimes need to this for some internal documentation to better illustrate or focus on