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Question

Urgent - Accidental Addition of Seat - Request to Remove Before Billing

  • November 12, 2025
  • 1 reply
  • 15 views

firwam.al

Hi Figma Support Team,

 

I recently noticed that an additional seat was accidentally added to my Organizational plan. The payment for this billing cycle is January 6, 2026, and I wanted to reach out before that to ensure I’m not charged for the extra seat.

 

Could you please help me remove the additional seat and confirm that I won’t be billed for it?

 

Please let me know if any additional steps are required on my end.

 

Thanks so much for your help and prompt response!

1 reply

Gayani_S
Figmate
  • Community Support
  • 2403 replies
  • November 12, 2025

Hey ​@firwam.al, thanks for reaching out! 

I checked internally, and I can see that you’ve already submitted a support ticket (#1594907). Our support team is currently reviewing it and will follow up with you shortly.

We really appreciate your patience while they process this.

 

For anyone else who might run into a similar issue, you can find detailed steps on how to remove seats from your plan in our Help Center article: Remove seats.

 

Thank you, 

Gayani