Re-verification not working for Education Plan. "Verification limit exceeded" error.

Hi ​@Maira Khawaja,

I understand you’re seeing the “Verification Limit Exceeded” message and have already contacted SheerID directly, but received an email stating that they were unable to process your verification request — is that correct?

Unfortunately, Figma isn’t able to review documents or confirm individual eligibility for the Education program.

Did SheerID mention anything about ensuring that all the information you provided is accurate and meets the eligibility requirements?
If so, please make sure that all your submitted information is correct. For example:

• Use your school-issued email address.

• Select the relevant institution type — if you’re a higher education student, choose “Higher Ed.”

• Select the correct country and school name, etc.

You can also review the eligibility and verification steps in this article: Figma for Education

If you’ve confirmed that all your information is correct and you’re eligible based on the details in that article but are still being rejected by SheerID, please share the details here so I can check with our relevant team.

If SheerID determines you’re ineligible for the Figma for Education program, you can still use Figma and retain your existing work. You also have the option to downgrade to the free Starter plan or upgrade to a Professional plan.
Please refer to the following guides for more information:

• Move a file

• Upgrade or downgrade your plan

Also, if your Education team is already locked, please take a look at the “My team was downgraded and locked. How can I unlock it?” section in the Figma for Education article under [ Troubleshooting verification ].

Thanks,