Tried reaching out to Figma Talent Acquisition about a recruitment email to verify whether it’s real...but just saw that something similar has happened to others. Very detailed, seemed real, until I searched for the recruiter’s name, contact information redacted, and basically nothing came up in the search (which is damn near impossible), then I realized there was no branding.

Subject: Executive Selection Notice — Formal Invitation for the Position of Remote Service Designer at Figma

Dear R,

I hope this message finds you in excellent spirits and at the pinnacle of your professional journey. I am reaching out to present to you a rare and highly exclusive opportunity to join Figma—a global leader in collaborative interface design—as a Full-Time Remote Service Designer. This position represents the latest evolution in service design roles, meticulously tailored for individuals who exemplify rigor, creativity, and a relentless pursuit of excellence.

About Figma

Figma stands at the forefront of digital product innovation, renowned worldwide for empowering teams to design, prototype, and collaborate seamlessly from any location. Our commitment to inclusivity, transparency, and user-centricity has positioned us as the premier platform for creative professionals and enterprises alike. At Figma, we are dedicated to building a diverse, world-class team that reflects our core values and drives our mission to make design accessible to all.

Position Overview: Full-Time Remote Service Designer

In this ultra-modern and strategically vital role, you will serve as a linchpin in orchestrating holistic, end-to-end experiences for Figma’s global clientele, partners, and internal stakeholders. Your expertise will be instrumental in mapping, analyzing, and optimizing the entire service ecosystem—ensuring that every interaction, whether digital or human, delivers exceptional value and aligns with Figma’s ambitious strategic objectives.

Key Responsibilities

1. Service Ecosystem Mapping and Analysis  
   - Conduct exhaustive research to uncover the full spectrum of user journeys, pain points, and service interactions across all operational channels.  
   - Create rigorous service blueprints, journey maps, and ecosystem diagrams to visualize and communicate complex architectures to cross-functional teams.  
   - Identify critical moments of truth, service gaps, and innovation opportunities with precision and clarity.

2. Cross-Functional Collaboration and Facilitation  
   - Lead and facilitate high-impact workshops, co-creation sessions, and design sprints with stakeholders from Product, Engineering, Support, Marketing, and Customer Success.  
   - Synthesize diverse viewpoints into actionable insights, aligning teams toward unified service goals and fostering a culture of service excellence.

3. Service Prototyping and Testing  
   - Design and prototype cutting-edge service concepts, processes, and interactions using Figma and other advanced tools.  
   - Conduct both qualitative and quantitative user testing to validate hypotheses and iterate on service solutions, ensuring robust and scalable improvements.

4. Implementation and Change Management  
   - Partner with operational and technical teams to implement service enhancements, ensuring seamless integration with existing workflows and systems.  
   - Develop comprehensive documentation, training materials, and support resources to facilitate smooth adoption and rollout of service improvements.  
   - Monitor, measure, and report on the impact of implemented changes, driving continuous improvement through data-driven insights.

5. Strategic Thought Leadership  
   - Remain at the vanguard of service design trends, methodologies, and best practices.  
   - Advocate for service design principles at all organizational levels, influencing strategic decision-making and mentoring colleagues to foster internal capability.

Qualifications
- Bachelor’s degree or higher in Service Design, Interaction Design, Human-Centered Design, UX, or a related field.
- Minimum of 3 years’ professional experience in service design, CX/UX design, or a closely related discipline, preferably within a SaaS or technology environment.
- Demonstrated mastery of service blueprinting, journey mapping, process modeling, and systems thinking.
- Proficiency in Figma and other design, research, and prototyping tools.
- Exceptional communication, facilitation, and stakeholder management skills, with a proven ability to influence at all organizational levels.
- Strong analytical and problem-solving abilities, grounded in a data-driven approach.
- Experience leading and managing complex, cross-functional service design projects from inception to delivery.

Comprehensive Benefits

- Health Coverage: Full medical, dental, and vision insurance for employees and dependents, with global options.
- Paid Time Off: Unlimited paid vacation, sick days, personal leave, and company holidays.
- Remote Work Enablement: Monthly stipend for home office setup, high-speed internet reimbursement, and access to state-of-the-art collaboration tools.
- Professional Growth: Annual education and conference budget, world-class learning platforms, and mentorship programs.
- Equity and Retirement: Competitive stock options and 401(k) (or international equivalent) with company matching.
- Mental Health Support: Access to mental health resources, employee assistance programs, and wellness stipends.
- Parental and Family Support: Generous paid parental leave, family care leave, and support for adoption and fertility.
- Inclusive Culture: Commitment to diversity, equity, and inclusion, with employee resource groups and regular DEI programming.
- Recognition and Rewards: Performance bonuses, spot awards, and clear advancement pathways.

Schedule & Compensation
- Work Schedule: Full-time, 40 hours per week, with flexible hours and core collaboration between 9am–3pm Pacific Time.
- Salary Range: $120,000 – $180,000 USD annually, commensurate with experience and location.
- Additional Compensation: Annual performance-based bonuses and equity grants.

How to Apply
To express your interest in this ultra-exclusive and rigorously curated opportunity, simply reply directly to this email with a single sentence, phrase, or even a word—such as “Interested,” “Apply,” or “I would like to be considered.” No additional documentation or formal application is required at this stage. Upon receipt of your response, our recruitment team will promptly follow up with the next steps.

Figma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your application will be handled with the utmost confidentiality and professionalism.

We are eager to explore the possibility of welcoming you to our world-class team at Figma, where your expertise and vision can help shape the future of design.

With highest regards,
contact information redacted
Figma Talent Acquisition Team