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Hi, I am a student and I am unable to verify my student plan. The message I struggle with:Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I also contacted with SheerID but they said “Please be advised that we're unable to process your verification request.”

Hi, my team have been added to the alpha test from our application. I missed one user off the list. How do I add them in?Also they have asked ‘Could you also ask if there is an expected end date to the alpha - ie how long do we have access for? ‘ 

Hi,I am unable to access my Figma account and have not received a resolution through support.My account was registered using my university email, which has been locked by my university due to storage limits on it. As a result, I cannot complete the two-step verification process, and I am fully locked out of my account.This is an education account, and I opened a support ticket approximately two weeks ago, but I have not received any response or progress.I would greatly appreciate assistance with either: Regaining access to the account by disabling the 2FA Updating the account email address from your side so I can log in again Please let me know what information you need from me to proceed. I am happy to provide any verification required.Thank you for your time and support.Best regards,M Sajjad R.

Hi everyone,I am looking for assistance from a moderator or staff member regarding my Student Education Plan verification. I am a student at Tripura University, but I am currently stuck in the process with no way to proceed.The Situation:The Email Issue: My university does not provide institutional (.edu) email addresses. My personal email [redacted by moderator to remove personal information] is the official address used for my university records and portal.  SheerID Status: A support agent (Justin Baul) reset my tokens but explained that SheerID cannot approve personal email addresses due to their policy, even with documentation. Figma Support: I sent an email to the Education Team 4 days ago as recommended, but I haven't received a response or a ticket number yet. Request: I have my Official Student ID and a Bonafide Certificate from my university ready to prove my status. Could a staff member please help me open a ticket or manually review my case so I can access the Education

I have a pending order on my credit card.  The billing was supposed to be managed by my previous employer ABS (American Bureau of Shipping).  I am no longer with the company and I am being billed for this service.  Please cancel it right now and stop billing me.Invoice ID: in_1SsME5IvcqWR3dFDcMN1YX00Team: lamorris's teamStart: Jan 22, 2026End: Feb 22, 2026Total: $21.32 USD

Hi Figma Support team,I found an issue when publishing new version of plugin Unidup – Figma, like: screenshot​​ Please help me to process my account issue. Thank you! 

Dear Figma Team,I recently noticed that the properties of an instance used in different files are behaving incorrectly. This affects both the design view and the prototype view.The master component was created with various properties:· Enter a certain text· Display icon or not· Interaction from default state to hover, etc.This master component is part of a component library that is used consistently in other Figma files. As soon as changes were made to the library, they were published and subsequently also applied to the files in which they were used. This ensured that they were always synchronized.Until now, there were no problems when, for example, text was adjusted or icons were shown or hidden within the instance in the file used.However, this is no longer the case, and when changing the state, for example, the corresponding state of the master component from the library is displayed instead of the previously adjusted instance state.Apparently, you can correct the state again using

We’re trying to set up the Figma MCP server with Cursor AI and the Figma Desktop App on Mac for a Make file, but cannot find Dev Mode when opening a Make file, even though their account is full seat. We need help locating the MCP server setup in a Make file. Here described that we can use MCP with Make file: https://help.figma.com/hc/en-us/articles/32132100833559-Guide-to-the-Figma-MCP-server#:~:text=The%20Figma%20MCP%20server%20helps%20developers%20implement%20designs%20quickly%20and%20accurately%20by%20providing%20important%20context%20to%20AI%20agents%20that%20generate%20code%20from%20Figma%20design%2C%20FigJam%20and%20Make%20files

Hello Figma Team,I’m a UI/UX designer based in Iran, where internet access can be unstable or temporarily unavailable. Many designers I work with and know personally face the same issue.One of the biggest challenges for us is that when the internet is disrupted, we are completely blocked from continuing our work in Figma. Even short outages can stop active projects and cause significant productivity loss across teams.It would be extremely helpful if Figma supported a more reliable offline workflow, such as: The ability to export editable offline files (similar to a local working copy) Or a true offline mode that allows continued design work without an active connection, syncing changes once the internet is restored This would have a meaningful impact for designers in Iran and other regions with unstable connectivity, allowing us to stay productive and continue working despite temporary outages.Thank you for building such a powerful tool, and I hope this use case can be considered in

Hi Figma community,I’m trying to verify my student status to get the Figma Education plan, but I’m blocked with an error that the verification attempt limit has been reached. What happened I attempted verification last week while I was outside the U.S. I completed the application and received emails from SheerID, but the verification did not go through. When I tried again today, I got the message that the verification limit has been reached. I have never successfully obtained the Education plan before. Additional detail I’m using my school-issued email.  What I need help withHas anyone run into this before? Is there anything I can do on my end to resolve it, or can the Figma support team look into my case? Thanks everyone.

Dear Figma Team,My account (trungle@ikameglobal.com) was suspended without any prior notice. I am a monthly subscriber and have been paying the subscription fee regularly.After my account was suspended, my team was locked, which has significantly affected our work. I noticed that one of my teams may have an outstanding monthly payment from a previous billing period.I would like to pay any overdue fees immediately to avoid further disruption to our workflow.Please help me resolve this issue. Thank you very much for your support.Best regards,Trung Lê

Hi,I’m running into an issue with Variables and Color Styles and was hoping someone here might have insight.I unchecked “Hide from publishing” on my variables and published the library. After that, in another Figma file connected to this library, I tried to edit a color style by selecting the library and choosing a variable.However, when I open the variable picker, the variable shows up without a name and without its color value. Has anyone experienced this before, or knows what might be causing it? Any help or suggestions would be greatly appreciated. Thanks in advance!

Im exporting PDFs from Figma and noticing a big size jump when using Inter or Lato font. Example:• 1-page PDF with Inter font ≈ 1 MB• Same page with different font ≈ ~450 KBThis feels large for a single text-heavy page.Does anyone know why only inter does this?

Is this intended behavior? When I switch modes, the variable color previews don’t update. It’s only when I open the dropdown that the swatches update. 

I have problem with showing text . when I add text .it is blank and does not show - when i clikc send to back then it will show  

Hello,I am using Lato and when I put s and t together it renders weirdly on both prototype and edit mode. Take a look at the screenshot.st weird rendering 

Hello Figma Support Team,I am experiencing significant delays when using Figma. Often, when I try to quickly access a design, the application displays a "Loading" message and takes a long time to render the file.I understand that in the browser version some resources may need to be loaded occasionally, but I expected the desktop app to behave differently. Ideally, all the necessary elements should be available locally so that designs can open instantly without frequent loading interruptions.It is frustrating to encounter the same "Loading" delays both in the browser and in the desktop app. If the desktop version works exactly like the browser, it defeats the purpose of downloading it, since I was hoping for a faster and more reliable experience.Could you please clarify why this happens and whether there are any solutions or improvements planned to reduce these loading times?Thank you for your support.

Horizontal scroll seems to be off. On desktop app, the scroll is working but doesn’t fell as smooth, however, same frame on mobile app in Mirror mode is not scrollable.Tried restarting both Desktop & Mobile app few times but devices have latest Figma versions. That didn’t fix the problem. 

Hi, I found no way to unlink the linked Figma design from Jira. When I tried unlinking it from Figma, it was removed from the Figma plugin, but the link still remains in Jira.I searched for this issue and saw that some users reported it as fixed, but I am still encountering it.Thank you. 

I HAVE NO IDEA HOW TO CONTINUE WITH MY DESIGN WORK AS A STUDENT. I HAD TO GO DRIVE OVER THE ROAD  2 MONTHS LAST YEAR AND THE TIME LIMIT FOR ME TO VERIFY MY STUDENT STATUS PASSED DURING THAT TIME. I HAVE TRIED TO GET VERIFIED WITH THE RESOURCES GOOGLE COURSERA ( UX DESIGN  PRO CERTIFICATE) CAN PROVIDE FOR ME TO CONFIRM I AM STILL STUDYING , AND IT IS NOT WORKING, NOT WORKING.. IM A SOLO  STUDENT, DID NOT WANT TO SHARE MY DESIGN WORL,  lifeinpurple.com WITH ANYBODY BEFORE GETTING PROPERTY RIGHTS. PLEASE UNLOCK MY FILES 

This the email I sent to SheerID support team,Elvis Zak MasembeJan 20, 2026, 07:28 PSTProgram ID: 689a62a06d6a3a59de4fbcb8Verification ID: 696f8e1eb36ddf71ef012d20External User ID Not PresentHi Figma Support Team,I’m reaching out because I attempted the account verification process twice and, despite submitting all required documents, my account still wasn’t verified. When I tried submitting a third time, I received the message: “Verification Limit Exceeded.”Could you please help me with one of the following:Review my previous submissions and let me know what is missing or why they were not approved, and/orReset the verification attempt limit so I can resubmit, and/orEscalate this for a manual verification review.Details (if helpful):Figma account email/username: (redacted by the moderator due to PII)Country/region: CanadaDate of attempts: 13th Jan 2026Please let me know what additional information you need from me to resolve this.Thanks,Elvis Zak MasembeAnd this was the response,

I am a single user (not a team) and I paid for a personal Figma subscription.However, my account is currently showing as Starter, even though my paid period has not ended.There is no Admin or Billing section since this is not a team account.Please check which account my subscription is attached to and restore my paid plan.Account email: [redacted by forum moderator to remove PII]Payment date: every 26thThank you.

My student hasn’t been able to validate her account to an Education/Student Plan even though she’s a valid college student in my design class using her college issued email. She tried to validate her account for Student Plan numerous times but it kept saying an error had occurred and then said Verification Exceeded Limit for Student Plan. She then got removed from her Student Plan and now is stuck with the limited Free Plan. She’s now unable to do what other students in my class are doing. Please help.

Hello,I am experiencing a login issue that started 4 days ago. Although my email and password are correct, and I receive a toast message stating that I am authenticated (e.g., "Authenticated to [redacted by moderator to remove personal information]"), I am repeatedly redirected to the login page and cannot access my account.Here are the details: Email: [redacted by moderator to remove personal information] Browser / App: [e.g., Chrome / Figma Desktop App] Steps taken so far: Cleared browser cache and cookies Tried incognito mode and another browser Restarted the Figma desktop app Response received: HTTP 200 on login, but session does not persist Additional information: I can log in with other accounts without issue. I tried the “reset password” option, but I did not receive any reset email. I have attached a photo demonstrating the issue. [photo redacted by moderator to remove personal account information]   This issue is preventing me from accessing my files an

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back. I was charge last 20th of January, even tho I already canceled my plan and was in starter at that time.