Figma is not working for my account

Hey ​@Aliaksei Shkrabneu — welcome to Figma Forum, and thanks for flagging this.

I went to check, and everything should be on the up and up. Are you still encountering this issue? I appreciate you taking the time to troubleshoot — it’s helpful to know this is happening in both versions of the app.

Could you share any error messages you’re seeing or provide more details on the unexpected behavior (e.g. does the page time out or show a blank screen)? A short video of the issue in action can also be really helpful if possible.

If that doesn’t resolve things, and you’ve confirmed your device meets the system requirements, please let me know your device type and web browser. With that, I’ll continue to test on my end and potentially loop in a team member to take a deeper look.

Thanks for your patience as we work through this.

Hello Tom,

Thanks for your response. I’m not sure what changed, but everything appears to be working correctly now.

For reference, the error I was seeing in the Figma Desktop app was error code -106. The message suggested reaching out to help.figma.com or similar support resources.

At the moment, the issue seems to be resolved. If it happens again in the future, I’ll reach out.

Thanks again!

Hi ​@Aliaksei Shkrabneu — thanks for keeping me in the loop and providing that information. This is helpful for us to keep track of other reports that may be related.

I’m glad to hear things are working as expected for your account now. Please don’t hesitate to reach out anytime! 

I’m now encountering this exact same issue.  Whenever I try to open a project it gives me “Connection error: -106” on desktop.  On web, it just errors with a general message “An error occurred while opening the editor”.

I’ve also tried logging out and back in, and tried web and desktop, but I’m unable to access any projects.