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Meyukko
Meyukko
New Member
February 12, 2026
Question

Issue with student verification

  • February 12, 2026
  • 3 replies
  • 102 views

I am a student at a higher education institution and I have been issued an official school email address by my university.

Unfortunately, my university does not provide students with direct login credentials (password or external SSO access) for this email address. Access to the mailbox is only possible through the internal university system (Outlook / extranet), and it is not possible to log in to third-party services using this email account.

Because of this limitation, I am unable to sign in to Figma using my school email address, even though I am eligible for the Figma Education plan.

I would like to ask if there is any alternative way to verify my student status (for example, by providing proof of enrollment or a student certificate), or if there is any workaround in this situation.

This topic has been closed for replies.

3 replies

Gayani_S
Figmate
Gayani_S
Community Support
February 13, 2026

Hey ​@Meyukko!I’m checking internally with our Education team to see what options might be available in cases like yours. As soon as I have more concrete information, I’ll follow up here.

Really appreciate your patience while I look into this! 

    Meyukko
    MeyukkoAuthor
    New Member
    February 13, 2026

    Thank you for answering i’ll wait for the response.

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    February 19, 2026

    Hey ​@Meyukko, thank you for your patience while I looked into this for you. I’ve now created a support ticket on your behalf so our Education team can review your situation more closely and explore possible verification options with you directly. Your ticket number is 1754490, for reference. Someone from the team should be reaching out to you soon via email with next steps.

     

    Appreciate your patience! 

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