I’m posting here as I’ve been unable to get a response from Figma Support and am hoping someone from the team or the community can help.
I am a Student on a Masters program and I’m experiencing an issue with the Figma Education verification process. SheerID has confirmed that my account was successfully verified on 9 September 2025, but I’m now unable to reapply or reset the verification due to a 335-day approval limit, which SheerID has stated is set and controlled by Figma.
SheerID has made it clear that they cannot reset or override this restriction and has repeatedly directed me back to Figma. However, despite contacting Figma Support, I’ve yet to receive a response. At this point, I feel like I’m being passed back and forth between Figma and SheerID without any clear resolution.
I’m honestly quite disappointed with the lack of communication and the slow response time from Figma, especially as this directly affects access to an education licence that I rely on.
If anyone from Figma can advise on next steps, or if another user has experienced something similar and found a solution, I’d really appreciate hearing from you.
Thank you.
Gareth
