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Question

Urgent request to restore a Deleted File that disappeared overnight

  • February 16, 2026
  • 5 replies
  • 14 views
Lucio Adaime

Good morning,

I hope you are doing well.

I’m reaching out to kindly ask for your assistance in restoring one of our project files that appears to have disappeared overnight. Unfortunately, no one on our team is sure what happened, and we suspect it may have been removed accidentally. As the file is essential to our current work, your help would mean a great deal to us.

For your reference, here is the file link: https://www.figma.com/design/xO9szBDTwnwnv1pK1rgPHL/Vaib-Mobile-App?node-id=777-102924&t=KTLAPqsKl0mzoAE6-1
 

I would be very grateful if you could help us recover the file or advise on any possible way to retrieve its contents.

Thank you in advance for your time, understanding, and support. I truly appreciate your help and any prompt assistance you can provide.

Warm regards,

 

 

This topic has been closed for replies.

5 replies

ksn
Figmate
  • ksn
  • Community Support
  • February 16, 2026

Hi ​@Lucio Adaime - I’m sorry if this has caused your team’s work to be delayed.

Unfortunately, moderators on the forum cannot provide support directly for any issues with files/teams/billing. You will need to reach out to the support team via email for further assistance.

You can do that by visiting this link here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

Please let me know once you have done this (either here or via PM) and I can try to escalate it for review.

Lucio Adaime
  • Lucio Adaime
  • Author
  • New Member
  • February 16, 2026

​@ksn I have tried to raise a ticket but the chat bot has not been helpful and keeps telling me that i have to ask for this in the forum. I have already told it that I already have but to no avail, they tell me they cannot help me contact the Support team via email. It says I need a higher tier plan which I do not have from this account. 

ksn
Figmate
  • ksn
  • Community Support
  • February 16, 2026

Hmm...thank you for letting me know. I’m going to check on this, and will get back to you.

ksn
Figmate
  • ksn
  • Community Support
  • February 16, 2026

​@Lucio Adaime I just sent you a message via support ticket - can you take a look and let me know if you received it? Case number is #1749146.

    ksn
    Figmate
    • ksn
    • Community Support
    • February 18, 2026

    Hi again! It looks like you were able to get in touch with support and have this situated, so I will close this topic. If you run into any other issues, please feel free to create a new one!

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