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Hello, I am reporting a critical issue where a specific personal file has completely disappeared from my account.1. File Name: 시어스랩 2. Last Accessed: I don't remember the exact date as it was some time ago.3. The Situation: This was a personal project file (Private), NOT a team project. I have NEVER deleted this file. It has disappeared spontaneously from my file list. I have already checked the 'Trash' and 'Deleted' folders, but the file is not there. I have checked all my folders, and searched by the file name, but there are no results. Other files that are even older than this one are still visible, but only this specific file, '시어스랩', is missing. Since this was my personal work and I never deleted it, I believe this is a system-side error. This file is extremely important to me. Please track this file in your server database and restore it to my account.Thank you.

After not resubscribing, My team is locked and the files in the projects are view only, even when I am the owner, this does not make scene, this technique is forcing me to resubscribe.How can I edit my files, after not resubscribing? 

Hi Figma team,I’m posting here because I believe there’s been a billing error on my account.I received a subscription renewal reminder on Dec 24 and cancelled my plan the same day (several days ago). My profile clearly shows that I’m on the Starter plan.However, a few minutes ago, I was charged $15 by Figma.I contacted Figma AI support, and it told me the charge is not refundable and advised me to post here instead. Since I cancelled before the renewal and my account is on Starter, this charge appears to be a mistake.Could someone from the Figma team please help look into this and reverse the charge?Thanks in advance.

My Copy properties shortcut is not working in desktop app and browser both. I tried possible solutions provided in various source but no luck!

Hello!Yesterday Figma (chrome browser) started to ask for connection to usefonts. But the blue button did not work and cancelbutton too.(unfortunately did not make a screenshot of message).  I have to reload page again and again but has the same error. Today I decided to try to clean cashe, but now I don't getfonts message, just empty page  and nothing loads. What should I do? 

Hola, estoy intentando desbloquear mi estado de estudiante. Actualmente estudio en Platzi, una plataforma de cursos online con renombe. Anteriormente ya he tenido el plan educativo con ellos, y por ello conseguí el plan estudiane pero ahora el formulario me dice que debo contactar a un administrador. No veo si es posible renovar de esta forma, la opcion mas parecida es bootcam, ó progama en lina, figma no es bootcam pero si programa en lina, pero al acceder a esta opcion no veo como antes dejar poner la plataforma de Platzi y solo veo opciones bootcam pero no de programa en linea. El problema es que el formulario actual, al elegir la opción 'Bootcamp or Online Program', me indica que debo contactar a un administrador. Imagino que Platzi no gestiona las cuentas de sus estudiantes de forma centralizada, por lo que no existe ese administrador para validarme.En mi verificación anterior pude subir manualmente mi comprobante, pero ahora no veo esa opción. 

So mcp does’nt work langchain I was looking a way to use the mcp Iw as getting the access token from you oauth thing but still its giving me the issues on oauth flow client id and client secret are correct .I cannot even login with the simple login . Answer  my 2 questions Q1 How can I load mcp with langchain using mcp adapters Q2 why login flow is not working and will the access token will work with the mcp  on langchain?  

Figma application memory continues to increase,  when screen sharing on Google Meets. Causing Chrome and Figma to freeze/crash.

I signed up and payed for the full seat plan and hit the usage limit with a message saying im on the free plan. What is the issue here?

In my Figma Make project, this screen has been appearing since yesterday. Even when I restore an earlier version, it still looks the same.I’ve tried everything I can think of: refreshing the preview, refreshing the browser, switching browsers, and restoring multiple versions but nothing works.How can I fix this? 

On 29th Novemeber 2025, I bought a Pro Subscription for a Collab Seat on one account and cancelled on the same or if not next day it so that it wouldn’t renew a month later. Today, 29th December 2025 it has charged me again for more money for a “Full Seat” on a cancelled subscription with no prior warning that it was going to be charged.Alongside this, I am also still on a free plan which contradicts the payment totally. I’d like for the charge to be refunded due to me cancelling the subscription originally.

One of team mate cannot export assets but others can even though I have given him admin permission.

Hi there,I have been trying to reverify my Figma Education status, but I can't proceed because my school does not appear in the new verification system.I submitted the google form weeks ago to request my school to be added to the new system, but I have still not received any confirmation or update. I then sent a follow-up email a few weeks ago, and I am still waiting for a reply or any indication that they have seen my case.I just wanted to ask if there's a chance to receive an update on my verification status, or if there's more information I should supply to speed up the process.I really need to be able to continue working on some of my school projects, and the deadlines are getting closer. Thank you,Adam

Hi Figma Support Team, I am writing because I am encountering an issue when trying to publish my new Figma plugin to the Community. I receive the following message: "We detected a change to your account details. Please contact support@figma.com to proceed." I am getting in touch to understand what steps I need to take now to resolve this issue and successfully publish my plugin. Best,K

Hi, Our company previously worked with a design agency that used Figma to create design files and shared access with us via a Figma link. Everything was fine until recently, when we discovered that the file has been publicly shared with anyone who has the link. We would now like to restrict access to this file. Ideally, we want to: Obtain a copy of the file in our own Figma account, and Remove or disable the original file hosted in the design agency’s account.   We contacted the design agency, but they informed us that they no longer have access to the file in their account. Our questions are: Can Figma Support confirm who the current owner of the Figma file is? Can you verify whether the owner account is still active?  If this is something only Figma Support can assist with, we are happy to share the Figma link privately for further investigation. Thank you for your help.

Hi,I had a free login to [redacted by forum moderator to remove PII]but then I was invited to my albatross team managed by [redacted by forum moderator to remove PII]and I accepted the invitation but still seeing the free account … i deleted the free account team but it did not helped … it deleted some projects I have but I am still on the free version … why is that ??Shay

It was an accident that my nephew click to subs, at first I think its not a problem. But in the end this subscription did not give me any benefit at all

I’ve encountered a following problem: I’ve created a basic prototype and then began to stack up more functionality on top of it. After a while I’ve noticed that every time I enter that figma make prototype document, I see this out of memory screen..  I tried to roll back to the old version, but when I click on the “Open in Recovery Mode” button in order to access the recovery panel (that is inside of the figma make file), I see that out of memory screen again. I’ve also tried to “Open with preview disabled” - but still same thing... Any tips on what to do? I can no longer open the file and a bit unsure how to recover it at this point.. Thanks

I have been using a specific Figma design board regularly, but today the desktop app threw a permission error, even though I am the owner and logged into the correct personal account. Once I closed the error, the board vanished from my home page and is not appearing in the trash. I need to recover this immediately as it contains my cumulative semester work due in a few weeks. Please help me out with this, as I have my juries and submission soon and I am going crazy over here. It is just not possible for me to redo everything.

Hello Support Team,I am facing an issue accessing a very important Figma design file that is critical for our organization’s reference.I am logged in using my official account developer@unlimits.ai, but I am unable to open or view the file using the link below:https://www.figma.com/design/1FYboHCM5GvxoZBluYX5s5/Final-Design-System_Unlimits-NK?node-id=1-229&p=f&t=uNX3OX6uieaslotG-0Previously, this file was accessible, but it is no longer visible to me. I would like to understand: Who is the current owner of this Figma file Whether the file has been deleted, moved, or had its permissions changed Why access is no longer available to my account This file is extremely important for our organization, and we need it urgently for reference and ongoing work.Please help me restore access or guide me on the next steps to retrieve this file.Thank you for your support.

Good evening,I tried to install the program on my PC, but as soon as I run the setup, it gives me error: -138.I waited several days, but the same problem occurs.can you help me?

Awaiting SSL certificateYour DNS records were validated. Once Figma issues your SSL certificate, your domain will be securelyactivated. Please check back later.

Hi, I was able to make the connection with Figma MCP, but no tools are showing up. I double-check everything. It was working a few weeks back. I am uncertain whether I overlooked any updates or if there have been any changes in the Figma MCP system.I would greatly appreciate your guidance.Regards,Anand 

Subject: Refund Request for Subscription ChargeHello,I am writing to request a cancellation and a full refund for a recent subscription charge.Payment Details: Transaction Date: December 9, 2025 Payment Method: Shinhan Card Account Email: [redacted by forum admin/moderator to remove PII] I did not intend to renew this subscription and would appreciate it if you could process a refund and cancel any further charges. Please let me know if you need any additional information.Thank you for your assistance.Best regards, Do-Yung Yoo

there is a senerio where enter Key stopped working.CTRL + / (Open actions) → Tab (it does not do any thing) → press enter key 🔥Highlighted topic or option does not get activate.