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Hello Figma Support Team,I need your assistance with an account and subscription issue.I had an active Figma Professional subscription on my company email account, which was billed for the period 7 June 2025 to 30 June 2026.At the end of June, after leaving my previous company, I created a new Figma Professional subscription using my personal email account and transferred all my teams, projects, and files to it.The problem is that my previous company email account is no longer accessible because the email address has been deactivated. As a result, I cannot log in to that Figma account to cancel the old Professional subscription.Additionally, my personal Figma account has been locked as of today, leaving me unable to access my work.I would appreciate your help with the following:Cancel the Professional subscription associated with my previous company account as soon as possible. Help me regain access to my personal Figma account. Advise if you need any information from me (such as billi

Hello Figma Support,I'm unable to access a Figma file that I previously had access to in a team on the Free (Starter) plan.Owner account: (redacted by the moderator due to PII)File URL: [redacted by forum moderator to remove PII]When I open the file using the original URL, it displays a "Request access" prompt instead of opening the file. I believe I previously had access to this file and would like to understand why my access was removed or whether the file was moved.Could you please: Verify whether the file still exists. Confirm whether my access was removed or changed. Help restore my access if possible, or advise on the appropriate next steps. Thank you for your assistance.Arbaaz Khan(Screenshot redacted by the moderator due to PII) 

# Figma MCP Plugin — OAuth Account Switch Issue## Summary**Figma MCP `whoami` does not reflect account changes after logging out and switching accounts in Figma Desktop.** The MCP server caches the OAuth token server-side with no local mechanism to force re-authentication. There is currently **no known way** to switch the MCP-authenticated account — no `logout` tool, no re-auth flow, and no revoke entry found in Figma web settings (Connected Apps). Users are permanently locked to the first authenticated account.**Plugin version**: `figma@claude-plugins-official` v2.2.68**MCP server**: `https://mcp.figma.com/mcp`**Platform**: macOS (Claude Code)---## Steps to Reproduce1. Install Figma MCP plugin in Claude Code2. Authenticate with Figma account A (`user-a@example.com`) — OAuth flow completes via Figma Desktop3. `figma whoami` → returns account A ✓4. In Figma Desktop: logout from account A, login as account B (`user-b@example.com`)5. `figma whoami` → **still returns account A** ✗ (expecte

 I’m on a Figma Professional plan and have an Open Session enabled on a FigJam file. The session works correctly on desktop - visitors can access the guest name-entry screen and edit without an account. However, on mobile, visitors using the exact same open session link are forced to sign up or log in instead of seeing the guest name-entry prompt. Steps to reproduce: 1. Open the FigJam file and click Share2. Enable Open Session (confirmed active, 24-hour window showing)3. Copy the open session link4. On desktop: visitor opens the link, sees the guest name-entry screen, can edit with no account - works as expected5. On mobile (tested on iOS and google phone): visitor opens the same link and is shown a Sign up / Log in screen instead, with no option to continue as a guestThis looks like a platform-specific (mobile web) bug in how the Open Session link is being handled, since the identical link works fine on desktop.

Some members of my team have suddenly been unable to view Figma files they were previously able to access an hour ago.I have checked that the User Group has View access to the Team and I have also checked that the affected people are in the User Group. I have tried asking the users to restart and I have tried removing the User Group from the Team and re-adding them.My current workaround is to manually invite users individually to the team. 

I need help with a billing issue. My teammate was previously an admin on the team “El equipo de MARIANNE FLOR SALAZAR CABELLO”, but I she no longer has access to it and she is still being charged for Professional Full seats on invoice Q1CF0YMS-0002 dated Today, July 07, 2026. My open ticket is 2002810. I need help stopping future charges tied to this team. For the problem I still went back to the team. A few weeks ago, we canceled a plan and we removed the card from the team’s payments. Now, months later, an amount of 127 dollars was charged to the account of someone who was no longer in the group and who, as I mentioned, had already removed their card. However, the charge went through and the receipt was sent to me, but in the project it still shows that we are on the free plan, and it also doesn’t allow us to view the transaction from the file browser. We want a refund of the money, and we would also like to know if it’s possible to completely remove the card information because it s

Lately, the copy/paste properties is no longer working with an in-line text. For e.g., if I change color or font-width within a paragraph and want to copy/paste properties/styling to another section of the same paragraph, it is no longer possible. It was such a useful feature to save time while formatting text. Is it a known bug? or a permanent change? Has anyone found a good workaround for this? Thanks

There is no slider to quickly resize the text.While working with text, the editing panel has sliders for quickly changing the line spacing of the text and the distance between letters, but the same is missing for the text size.Thank you!  

Hi, your product is great but it’s so difficult to use and navigate. I can never find the files I need.

원래 는 3만원~4만원대로 거래 하는  정도 … 요금제 결제 취소도 취소하고 결제돼서 보기놀랐어요 …  환불 부탁드립니다.. 저 돈이 없어요 월세내야해요 5만원에 인생이달려있습니다 … . 

Hello, I am trying to run through the MCP OAuth protocol to register a client on the Figma remote MCP server, running into an issue when calling the registration endpoint.After discovering the registration endpoint via the /.well_known/oauth-authorization-server call, I call the registration endpoint via:curl -sS -v -X POST "$REG_ENDPOINT" -H "Content-Type: application/json" -d '{    "redirect_uris": ["http://127.0.0.1:53195/callback"],    "grant_types": ["authorization_code","refresh_token"],    "response_types": ["code"],    "token_endpoint_auth_method": "none"  }' I get back from this a “Forbidden” response and without this response I can’t continue the OAuth protocol.Does client registration have limitations to prevent it from working on different domains and url callbacks at the moment? I am doing this in a context outside of Claude, Cursor, etc..

Account: Professional planFile: HolyMomma.co (file ID: 3i3DklvXxH2VM5fi8xtRMk)URL: https://www.figma.com/make/3i3DklvXxH2VM5fi8xtRMk/HolyMomma.co Issue:In Settings > Domains > Connected domains, clicking "Connect a domain" opens the field/button but it immediately gets stuck on an infinite loading spinner and never progresses to the form where I'd enter my domain (holymomma.co) or receive the DNS records to add. Steps to reproduce:1. Open the file above2. Click the settings gear icon (top right) > Domains3. Under "Connected domains," click "Connect a domain"4. The button is replaced by a spinner that never resolves What I've already tried (all failed the same way):- Multiple full page reloads- Opening in brand-new browser tabs- Logging out and back into Figma, then retrying- Waiting 10+ seconds on the spinner- Removing a previously-connected domain and re-adding it (also got stuck) Additional notes:- No errors appear in the browser console during the stuck state- No related ne

When auto-keyframe mode is enabled in Figma Motion, property changes made through the Plugin API behave inconsistently:Stroke width (strokeWeight) — changing this via plugin correctly adds a keyframe at the current playhead position  Position (x, y) and Rotation (rotation) — changing these via plugin does NOT add a keyframe, even with auto-keyframe toggled on Steps to reproduce:Enable Motion mode and turn on the auto-keyframe toggle Select a node From a plugin, set node.strokeWeight = someValue → keyframe is added automatically From the same plugin, set node.x = someValue or node.rotation = someValue → no keyframe addedExpected behavior: All property changes made via the Plugin API should respect the auto-keyframe toggle, just like changes made through the UI do.Workaround: Manually call applyManualKeyframeTrack for TRANSLATION_X, TRANSLATION_Y, and ROTATION at the desired time — but this requires knowing the current playhead position, which is also not exposed in the Plugin API (a sep

I encountered a weird problem with some components. Sometimes when I click on the specific component variant all property values are cleaned (without changing anything in them) and I get a warning about layer invalid name (or corrupted property values when I try to publish a library). When I look on the left panel with Layers, variant name looks perfectly fine but still I need to handle property values manually in the right panel.I don’t know what are the steps to reproduce this issue. It happened several times with various components. 

Hi Figma Support Team,I cannot receive the Figma registration email, so I’m unable to complete registration or sign in.My email address is:(redacted by the moderator due to PII)According to our company’s technical team, the issue may be caused by a previous failed email delivery. When I first tried to register, my email address may not have been fully active yet or may have had a temporary issue. This likely caused Figma’s registration email to bounce, and my email may have been added to a bounce suppression list. Since then, I have not been able to receive any Figma registration emails.I have already submitted a support request. My ticket number is:2003875I was instructed to send this message:“Here is my e-mail: (redacted by the moderator due to PII).Please remove my email from the bounce suppression list.”However, I have not received any response or resolution yet.Because I cannot sign in to Figma, I’m also unable to check the status of my support ticket or add more information throu

We're reaching out regarding our Figma Organization subscription. We initially purchased 5 Organization seats for an annual subscription and paid approximately USD 3,300.Since then, our team size has changed, and we've reduced our subscription from 5 seats to 3 seats. As the three additional seats are no longer required, we'd like to request your assistance in reviewing whether a refund or credit can be provided for the unused seats.At the same time, we currently have an outstanding Figma AI invoice of USD 2,993.we'd greatly appreciate it if the refund or credit for the three unused Organization seats could be applied toward this outstanding AI invoice instead of being processed separately.We understand that annual subscriptions may have specific billing policies, but we'd be grateful if you could review our account and let us know whether an exception or billing adjustment is possible.Please let us know if you require any additional information from our side to process this request. 

I did a mistake while connecting my enterprise github account. Now there is no option to remove this and try again. Any Ideas?  

Apparently, I’m running an online contest and I relied on Figma Motion as the on-screen graphic. Now the way the animation works is that I tend to use preset animations (e.g. opacity, position). For example, a simple text would have an entrance and an exit animation, consist of Opacity + Position > wait > Opacity + Position. There are two Opacity to allow smooth entrance and exit. Now everything works fine, until one day when Figma Motion started to break down. Figma Motion only accept one opacity per element, according to my testing, and only if the animation start at 0s then it will work fine. Delaying the animation will result to the element being exposed before its initial animation. I will also attach a “before everything crashes” video and a “testing crashed” video. I appreciate your attention, and to hope this issue will be fixed asap.

現在、Figmaファイルに動画をアップロードすることができない状況です。アップロードしようとすると、「動画のアップロード中にエラーが発生しました。もう一度お試しください」というメッセージが表示され、その後「無効な動画が削除されました」というメッセージが表示されます。1つの動画、複数の動画を試してみてもどちらでも同様の挙動が確認され、Figma上に動画をアップロードすることができません。また、キャッシュをクリアしたり、本体の再起動、PCのセキュリティ確認もしましたが改善はされなかったです。この問題は、動画を複数アップロードしデザインを検討していた際に突然発生し、それ以降のすべての動画をアップロードできなくなりました。様々なファイルを試したり、シークレットモードのブラウザウィンドウを使ってみたりしましたが、問題は解決しませんでした。この問題の原因と解決方法について、ご説明いただけますでしょうか？よろしくお願いいたします。

Hi everyone. I’m currently blocked from testing a local plugin I’m developing because my Figma desktop app suddenly refuses to open on Windows 11.I've already cleared the caches, reinstalled, and gone through the full troubleshooting gauntlet with support, but the app just crashes silently on launch. Since I can't test local manifests in the standard browser, my development is completely stuck.I’ve pasted the full system details and everything I’ve tried below. If anyone has found a fix for this silent crash, I’d incredibly appreciate your help/-The Figma Desktop App completely fails to launch on Windows 11. Double-clicking the application shortcut, launching from the Start menu, or triggering an open in desktop app redirect from a browser results in absolutely no visual response. There are no error messages, no black screens, no loading spinners, and the Figma icon does not appear in the system tray. The process appears to terminate or freeze invisibly instantly upon invocation.System

My personal Figma account is not accessible anymore or does not exist. I went to add my username and password to log in as usual today and it said the combination did not exist. I had just logged in yesterday and so I am pretty confident I have the correct combination. I then went to reset my password but no email appeared in my personal email, suggesting there is no longer an account associated with the email. IThis is an extremely frustrating experience considering Figma in general has not been performing as it was before Figma Make was introduced. In addition, it was very difficult to find the appropriate avenue to contact Figma to report this problem, and I am not sure this is the correct forum. 

Hi everyone,I have an open Figma support ticket (#2004850), but it has been more than 8 hours and I haven’t received a response from a support agent yet. This issue is urgent because it’s blocking my team’s work.My company recently migrated our email domain from cybercept.ai to kipio.ai. I can now log in with both my old and new email addresses, but all of my projects are missing and my Professional plan is no longer associated with my account.Could a Figma moderator please help escalate my support ticket or advise on the next steps? I’d really appreciate any assistance, as this is preventing my team from continuing our work.Thank you very much.

Hello,I understand that Education accounts are usually redirected to the Figma Support Forum.However, this issue involves account-specific file recovery and potentially deleted team records. I am concerned about posting account-related details publicly. Could a Figma Support Specialist please handle this privately or let me know how I can provide my account email and file details securely?I am not asking for general troubleshooting. I need Figma to check the backend status of these file keys and the missing team: [ file key redacted by forum moderator to remove PII] Could you please escalate this ticket or provide a private support path for account/file recovery?Thank you.

I have a 2.45gb figma file I am trying to upload into my drafts and unable to do so. Every time I try on the desktop app, I get the an error with the reason saying crash. On browser I get infinite uploading.I am on mac os 14.8.7 with latest figma desktop client and tried both chrome and firefox.I no longer have access to the original figma file and only this local copy.

Hi all!My first time posting here, and I thought I’d share my experience and feedback on the new slots feature that was recently released. I’m working on a pattern builder component concept for our design system. The component has a master base slot nested within a single-row, 12-column grid auto-layout. This layout has variants for different patterns and breakpoints. The grid is then nested within another slot in the main component, allowing rows to be duplicated to build a layout. The component also includes various other elements and tokens to control spacing. The hierarchy looks like this: * Pattern Builder (main component)    * Row container (Slot)        * Row patterns (this can be duplicated to create more rows)            * Grid (1 row, 12 column auto-layout in Grid mode)                * Slot Base (contains master slot to insert atoms and organisms) For my initial testing, I recreated several layouts for the desktop breakpoint. The component worked well in this scenario. Howev