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Question

Unable to purchase additional tickets - redirected to Success page

  • March 25, 2026
  • 3 replies
  • 6 views
Miloblag

I’m running into an issue while trying to purchase additional tickets.

I already bought one ticket for Figma Config successfully, but when I try to purchase another, I’m automatically redirected to the Success page without going through the actual checkout flow. This happens consistently, even when I try from incognito mode and a different browser.

Is there a limit on the number of tickets per account, or could this be some kind of caching/session issue? Also, is there a workaround so I can complete the purchase (e.g. using a different account or resetting something on my side)?

Any help would be appreciated, as I need to resolve this soon.

    3 replies

    djv
    Figmate
    • djv
    • Community Support
    • March 25, 2026

    Hi ​@Miloblag, thanks for reaching out! 

    This is definitely seems unexpected. Individuals can purchase up to 25 group tickets for their teams at checkout. Then, once you've purchased group tickets, you’ll be able to distribute them immediately, or you can log back in at any time prior to the event to send email invites with individual registration codes and track invite status to see if your group invites are pending or registered.

    My team here on the forum isn’t able to provide Config specific support, but please try reaching out to our dedicated Config support team here.

    Miloblag
    • Miloblag
    • Author
    • New Member
    • March 25, 2026

    Thanks for the response! I already reached out, but the support ticket was marked as solved without actually resolving the issue

    The problem is that I can’t purchase additional tickets after buying one, even though I saw the option to buy up to 25 tickets during the initial purchase. Now when I log in, there’s no purchase option available, it just takes me straight to the thank you page

    djv
    Figmate
    • djv
    • Community Support
    • March 25, 2026

    Hi ​@Miloblag, thanks for letting us know! 

    I took a look on our end, and I understand the confusion here. It looks like you’ve written to Config support several times, so they’ve merged your tickets together a few times this week. This is why you’ve received solved notifications without an actual resolution. 

    Please rest assured that you still have a couple of tickets still open with support. Ticket# 1814245 from one minute ago, and  ticket #1803519 from Monday. I’ve escalated ticket #1803519 on your behalf to have the team take a closer look on priority. Someone should be in touch soon. 

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